PRODUCT SUPPORT PROGRAM FOR REPLACING INCORRECTLY MANUFACTURED TUBE ASSEMBLIES ON CERTAIN 324D, 325D, 329D, 330D, AND 336D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING INCORRECTLY MANUFACTURED TUBE ASSEMBLIES ON CERTAIN 324D, 325D, 329D, 330D, AND 336D EXCAVATORS

Usage:

REBE5340-00

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11Sep2009

U-323

A-270

D-287

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING INCORRECTLY MANUFACTURED TUBE ASSEMBLIES ON CERTAIN 324D, 325D, 329D, 330D, AND 336D EXCAVATORS
5057		PS51723

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51723" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Mar2012

PROBLEM

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The existing tube assembly attached to the main control valve may develop a crack on certain 324D, 325D, 329D, 330D, and 336D Excavators. If the tube develops a crack, a hydraulic oil leak will occur.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
324D L	JJG00905-01144, 1152, 1159, 1161-1172, 1177-1182, 1184-1186

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*****Group 2*****
325D L	A3R01262-01436 ERK00201-00231
329D L	JHJ00201-00283, 286-288, 292-300, 302-321, 323-339, 351-352 RSK00151-00159

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*****Group 3*****
330D	JJM00223
330D FM	L2K01300-01302
330D L	MWP02748-03385 R2D00201-00284
330D MH FCR	LEM00211-00259
330D MH HCR	C5K00224-00227
336D L	J2F00151-00197 W3K00201-00298, 300-407, 409-525, 529-531, 533-538, 543, 545, 550, 560-562, 566-568, 570, 572-609, 613-618, 621-632, 636-640, 646-649, 653-663, 666-672, 676-682, 684-686

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*****Group 4*****
330D FM BUTT N	E4K00363-00364
330D FM HEEL	H3K00371

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	1P3703	SEAL-RECTANGULAR
1	1P3704	SEAL-RECTANGULAR
1	5K9090	SEAL-O RING
1	7M8485	SEAL-O-RING
1	2967138	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	1P3703	SEAL-RECTANGULAR
1	1P3704	SEAL-RECTANGULAR
1	5K9090	SEAL-O RING
1	7M8485	SEAL-O-RING
1	2181127	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	1P3703	SEAL-RECTANGULAR
1	1P3704	SEAL-RECTANGULAR
1	5K9090	SEAL-O RING
1	7M8485	SEAL-O-RING
1	2181128	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	1P3703	SEAL-RECTANGULAR
1	1P3704	SEAL-RECTANGULAR
1	5K9090	SEAL-O RING
1	7M8485	SEAL-O-RING
1	2885062	TUBE AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the tube assembly cracks, it will need to be replaced. The manufacturing process for the tube assembly has been improved. Refer to the attached rework procedure for information on repair. Refer to the Service Manual as necessary.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-30 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-30 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-30 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-30 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 4

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Place the machine in the service position and release the hydraulic oil pressure in the system. Refer to the affected machines Disassembly and Assembly manual, "Hydraulic System Pressure - Release".

Remove the top cover plate in order to gain access to the main control valve.

Image1.2.1

Remove the boom crossover hose as indicated in Image 1.3.1.

Image1.3.1

Remove hose connected to tube by removing four M12 HEX socket head bolts as indicated in Image 1.4.1.

Image1.4.1

Remove entire tube from main control valve by removing four M12 HEX socket head bolts. Remove the 6V-8635 Connector from the tube as indicated in Image 1.5.1. This connector will need to be reused when reinstalling the new tube.

Image1.5.1

Install new 7M-8485 Seal and the 6V-8635 Connector into the tube.
Install new 1P-3703 Seal into the Tube and reconnect to main control valve.
Install new 1P-3704 Seal into the Tube and reconnect hose.
Install new 5K-9090 Seal into the 6V-8635 Connector and reconnect hose.
Reference Image 1.6.1 for corresponding seal locations.
*Note: Actual tube may appear slightly different based on tube part number.