PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AIR INLET HOSES ON CERTAIN 325D AND 325D L EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AIR INLET HOSES ON CERTAIN 325D AND 325D L EXCAVATORS

Usage:

REBE5120-00

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22Jun2009

U-227

D-194

O-200

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE AIR INLET HOSES ON CERTAIN 325D AND 325D L EXCAVATORS
1071		PS51682

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51682" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2011

PROBLEM

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The existing hoses can experience cracks on certain 325D and 325D L Excavators. If the hoses crack, the engine performance could be affected.

AFFECTED PRODUCT

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Model	Identification Number
325D	DBH00187-00592 KBE00135-00269
325D L OEM	X3N00103-00158

PARTS NEEDED

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Qty	Part Number	Description
1	2302865	HOSE
1	2302867	HOSE
1	2302868	HOSE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If one of the engine air inlet hoses crack, replace all 3 hoses that are shown in Image 1.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6500 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6501-8000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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