PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121 SATELLITE RADIOS ON CERTAIN EXCAVATORS, WHEELED EXCAVATORS, MATERIAL HANDLERS, AND FOREST MACHINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121 SATELLITE RADIOS ON CERTAIN EXCAVATORS, WHEELED EXCAVATORS, MATERIAL HANDLERS, AND FOREST MACHINES

Usage:

TEBE9130-02

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30Apr2019

(Revised 24May2019)

U-257

A-215

D-226

O-231

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121 SATELLITE RADIOS ON CERTAIN EXCAVATORS, WHEELED EXCAVATORS, MATERIAL HANDLERS, AND FOREST MACHINES
7606 7610 7620 753S 0372 7565 1000 7000		PS46246

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46246" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 30Apr2019 (Revised 17May2019) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Dec2019

PROBLEM

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PL121/321s will stop sending data after July 28th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
320B	4MR00320
320C	ANB00918 FBA01711, 3018 PAB02503, 3529, 3733, 5370, 6145, 6324 PAC00581 RAW00671
320C L	EAG00447, 656
320D	AZR03326, 3493 BWZ00788, 2977 CXY00229-00230, 234, 236-237, 239, 313 DHK00152, 220, 583, 741, 826, 847, 851, 854, 1036 FAL00434, 553-554, 565, 614, 743, 745, 760, 770 KGF00465, 878 PHX00571, 576, 669, 682, 978, 1328, 1346, 1426, 1469
320D LRR	XCK00197
320D RR	AMR00673, 838 YDS00158
321C LCR	MCF00878, 899, 1025, 1082, 1105
321D LCR	PBD00114
322	9RL00444
322B	1YS01149
323D L	LFL00266
324D	CJX00179, 193, 264, 300
324D FM	JKR00190
324D L	DFP00307, 332
324D LN	LAB00302
324D OEM	KJR00116
325	7LM00840
325B	8RR00518
325C	BMM00573
325D	KDG00174, 205, 207 PKE00372 SCR00411, 683, 770
325D L	A3R00184, 587, 721, 815
328D	GTN00301-00302
330C	CAP01910 HAA00549 JAB00649 KDD00897, 916
330C L	CYA00884 DKY00713, 3963 GKX00524
330D	MEY00202, 218-219, 300 NBD00165, 495, 976
330D FM HEEL	H3K00364
330D L	MWP00548, 728, 1233, 1504, 1572, 1646, 2026, 2065, 2144, 2163, 2256, 2376 NEF00217
330D OEM	D3D00145
345B II LC-FIX	AGS02773, 2792 AKX00221
345C	DHP00318 PJW00541, 1213, 1339, 1645, 1751-1752, 1904, 2107 TBA00156, 222, 236
365B L	9TZ00362
375	8XG00189
385B	ANS00309
385C L	EDA00316

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*****Group 2*****
320C	ANB04087 PAB01270, 3157, 3189, 4144, 5481, 5578 PAC01041, 1182, 1187 RAW01245, 1322
320C L	EAG00692, 759 SBN00661
320D	A6F00220, 290, 295, 346, 368, 373, 394, 422, 426, 475, 486-487, 492, 494, 502, 504, 509, 519, 529, 536, 571, 621, 628, 634, 636, 642, 648, 677, 684, 686, 697, 701, 725, 740, 744, 769, 771, 787, 822, 824, 827, 829, 834, 839, 845, 853, 855, 863, 870, 886, 898-899, 905, 910, 921, 923, 928, 933, 935, 941, 949, 951-952, 954, 956, 969-971, 976, 980, 986, 990, 992, 994, 1000, 1005, 1013, 1020, 1027, 1038, 1041-1042, 1068, 1070, 1082-1083 AZR00884, 2862 BWZ02121, 3692 DFB00377 DHK00267, 676, 1038 FAL00286, 525, 617-618, 648, 695, 807, 1480, 1577, 2158, 2162, 2164, 2293, 2306, 2311, 2318, 2342, 2371, 2374, 2523, 2869, 2871, 3743 KGF00112, 156, 159, 258, 392, 448, 655, 761, 966, 1074, 1253, 1255, 1441, 1512, 1525, 1545-1546, 1550, 1557, 1589-1590, 1672, 1819, 1825, 1840, 1846, 1849, 1856, 1858, 1870-1871, 2054, 2170, 2202, 2233, 2238-2239, 2241-2242, 2282, 2294, 2327, 2350, 2522, 2672-2673, 2805, 2807, 2848, 2858, 2860, 2865, 2878, 2890, 2907, 2925-2926, 2934, 2937, 3025, 3103, 3107, 3127, 3130, 3133, 3195, 3200, 3224, 3273, 3346, 3352, 3394, 3413, 3418, 3495, 3507, 3549, 3578, 3645, 3689, 3701-3702, 3746-3747, 3786, 3799, 3809, 3812, 3816-3818, 3855, 3882, 3888, 3893, 3899-3900, 3914, 3928 MZD01262 PHX00198, 274, 288, 427, 453, 870, 1312, 1488, 1498, 1501, 1508-1509, 1514, 1516, 1518, 1520, 1522, 1524, 1538, 1541-1542, 1550, 1563, 1570-1571, 1574, 1578, 1583, 1585, 1593-1594, 1596, 1603, 1631-1632, 1644, 1671, 1691, 1709, 1726, 1738, 1744, 1746, 1781, 1787, 1790, 1794, 1796, 1821, 1823, 1829, 1835, 1837, 1839, 1846, 1848, 1855, 1867-1868, 1871, 1877, 1884, 1891, 1905, 1914, 1920-1921, 1924, 1934, 1943, 1946, 1977, 1986, 2045, 2047, 2063, 2065, 2067, 2071, 2100, 2102, 2108, 2111, 2118, 2136, 2143, 2145, 2153-2154, 2157, 2175, 2179, 2193, 2205, 2207, 2210, 2216, 2240, 2242, 2251, 2257, 2260, 2276, 2280, 2284, 2290, 2310, 2319, 2332, 2336, 2341, 2351, 2360, 2365, 2392-2393, 2401, 2404, 2407, 2419, 2423, 2436, 2443, 2457, 2459-2460, 2467, 2473, 2478-2479, 2481-2482, 2485, 2498-2499, 2508, 2510, 2515, 2525, 2528, 2536, 2541, 2548-2549, 2551, 2558, 2560, 2563, 2565, 2569, 2572, 2579, 2588, 2590, 2596, 2602, 2611-2612, 2616-2617, 2623-2624, 2626-2627, 2635, 2645, 2660, 2665, 2674, 2716, 2723
320D FM HEEL	GKS00193, 203
320D FM HW	EAX00169-00170, 184, 194
320D FM LC	CYZ00207, 210
320D L	A8F00287, 339, 373, 388, 396, 498, 500-501, 509, 538, 586, 613, 618, 621, 627, 629, 634, 640, 650, 659, 665, 677-678, 691, 699, 715, 739, 752, 780-781, 783, 840, 846-847, 850, 871, 881, 894-895, 898, 929, 943, 964, 977, 987, 989, 992, 999, 1047, 1061, 1074, 1077, 1089, 1108, 1133-1134, 1139, 1166-1167, 1174, 1183, 1196-1198, 1200, 1203, 1205, 1214, 1217, 1222, 1224, 1232, 1235-1236, 1242-1243, 1245-1247, 1256, 1266-1267, 1276, 1280, 1282-1283, 1287-1289, 1291-1292, 1294, 1305, 1307, 1310, 1314, 1325, 1332, 1337, 1354, 1360, 1362-1363, 1369-1371, 1384, 1389, 1393, 1398-1399, 1409, 1413, 1423, 1426, 1433, 1435, 1441, 1446, 1454-1455, 1457-1458, 1462, 1464 A9F00151 GDP00132-00133, 144, 165-166, 168, 179, 182, 185-186, 205, 211, 216, 226, 233, 235, 237, 239-240, 245, 247, 255-257, 269, 271, 278-279, 281, 286-287, 289, 298, 300-303, 310-311, 496, 710, 850 SPN00120, 122, 133-135, 137-138, 875 TDH00115, 119-120, 122, 127
320D LN	PCX00102-00103, 109, 118, 125-126, 128-129, 133, 139, 142, 145, 147-148, 150, 155-156, 159, 197, 214 WBN00259-00260, 276, 278, 280-281
320D LRR	DHE00142-00143 EJT00138 TAE00116 XCK00166, 224, 231, 233, 246, 259-260, 263, 266-269, 274, 281, 284-286, 288-290, 293-298, 300, 306-307, 314, 325-326, 350, 353, 361, 370-371, 378, 382, 384, 388, 391, 401, 412, 415, 418, 443, 450, 469-470, 485, 511, 517-518, 521, 525, 527-528, 537, 539, 557 ZGB00135, 158, 160, 163-165
320D RR	YDS00159, 169
320E L	WBK03895
321C LCR	KCR00179, 265, 295 MCF01036, 1076, 1110
321D LCR	KBZ00154 MDT00171, 192, 194-195, 200, 212, 243, 276-277, 291 MPG00119-00120, 123, 125-127, 130, 135, 137-138, 140, 305 NAS00180, 182, 198, 202, 204, 220, 222, 224, 230, 234-236, 264, 266, 271, 275, 278, 288, 295, 305, 309, 341, 343-344, 346, 350, 363, 369, 375, 379, 382, 387, 389, 406, 409, 415, 417, 421, 429, 433, 437-438, 441, 446-447, 452-454 PBD00121, 142, 154, 174, 183-184, 189, 199, 201, 204, 208, 210-212, 217-218, 220, 223, 226, 228, 232 TXA00169, 175-177, 180, 182, 186-187, 192, 200, 202-203, 208, 213, 221, 296
322C	EMR00420 HEK00805, 1058, 1164
322C L	BKJ00334, 337
323D L	BYM00207, 217, 219, 224, 277, 322, 329, 409, 426, 437, 459, 463, 465, 467-468, 470, 472, 474, 477, 485, 498, 506, 514, 521, 542, 552, 564, 581-583, 591, 595, 602, 608, 636, 644, 653, 671, 702, 704, 707, 711, 716, 719, 749, 755-756, 767, 769, 771-772, 778, 784-786, 792, 808, 812, 821, 833, 840-841, 844-845, 847 JLG00278, 286, 306, 312, 316, 334, 339-340, 342, 366, 368, 407, 414 LFL00109, 122, 127, 133, 155, 172, 174, 177-178, 180, 198, 202, 206, 214, 226, 234-236, 238-240, 244, 265 PBM00375, 427, 574 SDC00814, 907 WGC00153, 161, 165, 168, 178, 186, 189 ZMF00152, 157, 159, 162, 167, 169-170, 175, 189, 194, 197, 202-203, 206, 209-211, 222, 224, 227-229, 231, 235-237, 242, 245, 249, 253, 256
323D LN	CWG00144-00145, 152-157, 160, 164, 166 RAC00444, 452, 456, 465, 475-476, 485, 510-511, 522-523, 528, 556, 573, 575-578, 584, 588, 598, 607, 614-615, 634, 636, 643-644, 648-649, 651, 655, 657-658, 661-662, 674, 681, 683, 692, 696-697, 708
323D SA	NES00177, 180, 182-183, 187-188, 192, 196, 200, 207-208 SED00326, 346, 348, 388, 392, 397, 412, 416, 419, 423-424, 430, 435, 440, 443
324D	CJX00336, 396, 481, 600-601
324D FM HEEL	JLS00171, 184, 186, 1300, 1303-1304
324D L	BTK00184-00185, 189-191, 194-195, 197, 199-200, 202, 209-210, 213 DFP00352, 400, 440, 465, 468, 511, 538-539, 542, 544, 574, 596, 617-618, 634-638, 649, 829, 980 JAT00190, 193, 225 JJG00259, 282, 293, 358, 407, 466, 488, 492, 510, 650, 687, 689, 702, 800, 816, 830, 836-837, 839, 842, 857-859, 862-864, 867-868, 875, 880-881, 884-885, 892, 898, 904, 909, 914, 926, 930, 935, 942, 944, 952, 954, 957, 959, 961, 964, 967-968, 971, 983-984, 992-994, 1002-1003, 1006, 1009, 1016, 1018, 1027, 1034, 1039, 1046, 1050, 1054, 1065, 1070, 1080, 1083-1084, 1086, 1092-1093, 1095-1098, 1106, 1110, 1112, 1121-1122, 1128, 1130, 1136, 1143, 1145, 1159, 1174, 1185, 1189, 1193-1194, 1198, 1208, 1215-1216, 1218, 1220, 1222, 1226, 1228, 1230, 1232, 1234, 1244, 1255, 1258, 1262, 1264-1266, 1270-1271, 1275-1276, 1279, 1295-1297 PYT00105, 114, 117 SYM00467, 611, 691, 721, 727, 739, 742, 744-745, 747, 762-763, 784, 787, 789-791, 795, 800, 803 T2D00342, 347, 398, 414, 423-424, 426-430, 434-435, 453, 467, 474, 497, 513, 515-516, 526, 528, 532, 547, 549, 561, 574-575, 593, 602, 617, 629, 631, 649
324D LN	EJC00270, 387, 488, 513, 540, 583, 623, 641, 673, 675, 763, 767, 774, 776, 780, 786, 800, 816, 833, 837, 842, 853, 855, 862, 866, 879, 887, 891, 911, 923, 928, 934 LAB00415-00416 TRH00293-00295, 297-298, 301, 303-304, 308-309, 311, 315-317
325C	BFE01890, 1928 BMM00440, 931 CRB00955 CSJ01417
325D	GBR00169, 191-193 GPB00410, 499, 727, 741, 766, 831, 888, 934, 936, 947, 979, 1001-1003, 1012, 1014, 1020, 1022, 1025, 1038-1039, 1052, 1055, 1060, 1066, 1071, 1074, 1082-1083, 1088, 1101, 1115 KBE00150 KDG00235-00236, 251, 256, 273-274 PKE00601, 640, 643, 736, 740, 747, 751, 796, 832, 946, 1017, 1051-1052, 1056, 1058, 1090, 1095, 1105, 1108, 1120, 1122, 1125-1126, 1136, 1140-1141, 1144, 1154, 1157, 1170, 1174, 1176, 1179, 1186, 1191-1192, 1194, 1199 SCR00336, 521, 632, 700, 743, 807, 916, 965
325D FM	C7K00210, 1302
325D FM BUTT N	C9M00146
325D FM HEEL	C8L00183, 1634
325D L	A3R00114, 132, 163, 232, 335, 506, 514, 786, 886-887, 892-893, 900, 929, 1069, 1107-1108, 1121, 1125, 1134, 1141, 1145, 1156, 1181, 1185, 1187, 1200-1201, 1207-1209, 1211, 1213-1214, 1221, 1225-1226, 1228, 1237, 1245, 1247-1248, 1252-1253, 1261, 1272, 1274, 1277, 1279-1281, 1293-1294, 1296, 1299, 1303, 1305-1306, 1308, 1314, 1323, 1329, 1343, 1348-1349, 1364, 1374, 1376, 1384, 1392, 1394, 1400, 1402, 1404, 1406, 1409, 1411, 1414 ERK00202, 210, 217-218, 222-223, 225, 228, 231-232 LAL00324, 377-379, 387, 390-391, 393, 396-397, 420, 423, 497, 503, 506, 523 MCL00216, 223 NAC00254
328D	GTN00135, 193, 283, 313-314, 321, 334, 336, 341-342, 346, 350-351, 354-355, 363, 381-383, 389, 391, 396, 404, 406, 410, 412, 418, 422-428, 431-432, 434, 436, 438-439, 453-454, 456, 458, 474, 482, 488, 493, 509, 516, 524-525, 545, 551, 558, 567-568, 571-572, 578-580, 585-586, 589, 591, 599, 601-602, 605-608 MKR00214, 231
329D	DTZ00150 WDK00122-00123, 127, 130
329D L	BFC00136, 148-150, 155, 159, 165, 168-170, 175, 180, 184 JHJ00201, 204, 207, 209, 211, 219, 228-229, 232, 239-240, 242, 246, 251, 254-255, 261, 271, 273, 282, 286, 293, 296, 309, 311, 315, 318, 322-323, 325-326, 328, 339, 342, 347, 352, 374, 377, 380-381, 383, 386, 390-391, 397-398, 410, 419, 426, 429, 433, 435, 440-441, 443-444, 447-449, 451, 453, 464, 467-468, 471-473, 475-476, 482, 486-489, 492 MNB00189, 227, 231, 235, 275-276, 441, 1471 RSK00155, 158-159 TPM00174, 199, 211, 227, 229, 235, 239 WLT00233, 237, 244-246, 249 XDB00124, 129-131, 138, 143, 149, 158, 161, 164, 171, 173, 179 YFW00164, 166, 172, 174, 176
329D LN	EBM00142-00143, 146, 148, 161, 165, 174, 177, 181, 184, 186-187, 190-193, 201, 205, 208, 211, 297, 401 SCY00192, 194, 203, 209, 217, 222, 227, 234, 239, 241, 249, 251, 254, 269, 272, 275-276, 282, 284, 286
329F L	ERL00158
330C	CAP01994 CGZ00914 KDD00206, 1439
330C L	CYA00695, 850 DKY01205, 2341, 3348, 3561, 4569, 4602 GKX00295
330D	EAH00373 ERN00355, 362, 372, 374, 383, 388, 391, 408 FFK00170 GGE00205, 555, 642, 647, 670, 715, 750, 819-820, 825, 829, 857, 859-860, 870, 875, 886, 890, 898-899, 901 MEY00211, 333, 382, 441, 450 NBD00143, 167, 496, 587, 686, 862, 1021, 1032, 1146, 1202, 1205, 1398 RAS00278, 410, 561, 601, 634, 639, 691, 1006, 1037, 1099, 1127, 1145, 1154, 1161, 1173, 1175, 1179-1180, 1190, 1192, 1197, 1215, 1249, 1255, 1257-1258, 1261, 1264, 1281, 1295, 1299, 1303, 1310 THJ00269, 273, 293, 300, 326-327, 341, 347-348, 362-363, 369, 379
330D FM	L2K01303
330D FM HEEL	H3K01400
330D L	B6H00609, 643-644 HAS00254 JLP00228, 267, 372, 408, 429, 441, 449, 452, 455, 465, 499, 519-520, 542, 614, 639, 642, 644, 652, 658, 675, 692, 735, 739-740, 760, 779, 806, 826, 829, 839, 844, 855, 866, 871, 877, 879, 887-888, 916, 923, 928, 938 LRM00440, 446, 536 MWP00184, 288, 518, 637, 764, 860, 916, 1045, 1104, 1178, 1181, 1199, 1245, 1417, 1507, 1515, 1602, 1661, 1682, 1725, 1784, 1799, 1943, 2028, 2070, 2080-2081, 2124, 2251, 2302, 2416, 2421, 2432, 2435, 2444, 2448, 2456, 2458, 2463, 2467, 2469, 2474, 2476, 2478, 2481, 2483, 2486, 2488, 2493, 2501-2503, 2505, 2511, 2517, 2530, 2562-2566, 2570, 2572-2573, 2576-2577, 2580, 2591, 2606, 2623, 2625, 2629, 2631, 2640, 2642-2643, 2645, 2663, 2668, 2675, 2677-2680, 2684, 2687-2691, 2694-2696, 2700, 2706-2707, 2713, 2716, 2724, 2727, 2730-2731, 2738, 2745, 2749, 2775, 2779, 2784, 2794-2795, 2805, 2807, 2811, 2814-2816, 2819, 2829-2830, 2839, 2850, 2853, 2864, 2875, 2889-2891, 2905, 2912, 2927, 2933-2934, 2940-2941, 2952, 2956-2957, 2963, 2971, 2976, 2985, 2989, 3001, 3007, 3017, 3024, 3035-3036, 3041, 3044, 3051, 3054-3055, 3060, 3066, 3070, 3076-3077, 3083, 3085, 3088, 3090, 3092-3094, 3106-3107, 3118, 3123, 3126-3127, 3130, 3134, 3136-3137, 3139, 3144, 3147, 3159, 3165-3167, 3178, 3188, 3190, 3198, 3202, 3218, 3226, 3232, 3236-3237, 3255, 3262, 3270, 3286, 3310, 3323, 3327, 3333, 3336-3337, 3354, 3359-3360, 3365-3366, 3371-3372, 3378, 3381-3383, 3385 NEF00174 R2D00211, 217, 224, 228, 230, 233, 239-241, 248, 280
330D OEM	D3D00349, 394, 396
336D	KKT00130, 134, 142
336D HVG UHD OEM	M3N00100, 102
336D L	DTS00187, 190, 193, 198, 206, 211 J2F00158-00159, 188, 190-191, 193, 502 JWR00122 KDJ00274, 283, 295, 298-299, 313-314, 323-324, 333, 335, 341, 345-349, 351-352, 355, 365, 367, 377, 384, 389 M4T00110, 116-117, 141, 149, 155, 161-162, 183-184, 186, 188-189, 203-204, 206-207, 212, 222, 224-226, 243, 250-251, 259, 263, 266-267, 274-278, 281-282, 287, 297, 303, 305-307, 310-314, 316-319, 321, 323, 325, 327, 329-330, 335, 337-339, 345-346, 354, 358, 367, 380-381, 384-385, 407, 413, 417, 428, 430-431, 436, 441, 446, 456, 468, 473, 616, 783, 956, 1215, 1882 PPN00271-00272, 274, 277, 280, 282, 290, 293, 296, 305, 307-309, 312-313, 323, 325, 329-330, 363, 473, 697 PRF00190, 304, 307, 355, 404, 418-419, 982, 1380 PTB00270-00271 W3K00213, 222, 229, 242, 247, 249, 255, 257, 262, 266, 270, 274-276, 279, 281-283, 289, 291, 294, 299, 321, 327-328, 348, 350, 356-357, 359, 368, 372, 374, 377, 381, 384, 391, 393, 397, 401, 407, 410, 413, 417, 419, 421, 432, 435, 447, 449-450, 471, 480, 491, 498, 503, 507-509, 514, 522, 528, 533-534, 540, 543, 546-549, 560, 564, 571, 574, 587-588, 591, 594-596, 599, 606, 608, 611, 615-617, 620-622, 625, 627-629, 633, 636, 640, 645, 660, 669, 673, 687, 690, 692, 694, 699-700, 705-706, 709, 712, 717, 719, 722-723, 731-732, 741-742, 744-747, 752, 754, 756, 767-768, 772, 780-781, 783-784, 796, 802, 805, 810-812, 818, 822, 824-825, 827-828, 830, 834-835, 837-840, 842-843, 845, 847-858, 862, 864, 866, 868, 871-872, 875-879, 885-887, 890 WET00241-00242, 291 WRK00187, 189, 191, 199, 292 ZML00327
336D LN	MYG00107-00108, 113-116, 119-121, 123, 125-128, 131, 138-139, 143 MYP00121, 123-124, 128, 131, 135, 146-147, 150, 154, 162, 164, 167, 172-174, 180, 182, 187-188
336E L	BZY00136, 161, 219 FJH01098
336E L OEM	T3Z00201
345C	DHP00427 ESD00173, 192-193, 238, 244 GPH00219, 260, 295, 306, 466, 482, 484, 490, 494, 499, 523 PJW00653, 818, 828, 874, 1145, 1310, 1380, 1417, 1527, 1606, 1673, 1725, 1781, 1899, 2104, 2165, 2250, 2289, 2291-2292, 2299, 2302, 2320-2321, 2324-2325, 2327, 2329-2330, 2341-2343, 2345, 2358-2359, 2361-2362, 2369, 2390, 2396, 2411, 2413-2414, 2421, 2427, 2430, 2433, 2436-2438 TBA00160, 181, 258, 449 TDG00354, 380, 397, 410
345C HVG UHD OEM	M3F00100-00101
345C L	S5M00224, 252, 279, 285, 301 SCN00189, 191, 193, 202, 204, 207 TAJ00319, 349
345C L UHD OEM	L5B00104
345D	NEG00281
345D L	BYC00147 EEH00225, 227-228, 239, 241, 247, 249, 252-253, 264, 266, 268, 272-273, 275-276, 283-284, 292, 297, 306, 312, 333, 335, 340-341, 344-345, 347, 351, 353, 357, 360, 362, 371, 376, 378-379, 386, 393, 396, 398, 402, 404-405, 410-411, 417-418, 423, 431-432, 434, 444, 454-456, 458, 461, 468, 475-480, 482-485, 495, 498, 504, 509, 512, 514, 523-525, 542, 544-545, 549, 551, 564, 568-569, 572, 575, 579, 582, 586, 598-599, 603-604, 613, 615, 617, 622, 624, 627-628, 631, 635, 648, 657, 662, 664, 683-684, 688, 691-692, 694-695, 699, 701, 704, 706, 709, 711-713, 716-717, 722, 725 KFH00213 MLK00163 PBT00316-00317 RAE00144 RAJ00233, 235, 239, 249, 263-264, 268, 271, 274, 277, 279, 281-282, 289, 293, 296, 302, 312, 317, 319, 321-323, 333, 335, 338, 340-342, 344 RGD00143 RGG00101-00104, 108, 111, 124, 132, 139, 143, 145-147, 149-150, 161-162, 174, 177, 182-183, 187, 193, 195, 198, 207-208, 215, 218, 232, 237-238, 244, 248, 258, 260, 264 YEE00241, 335, 402, 410, 467, 469, 491, 500-501, 505, 510, 512, 514, 521-522, 526, 616
345D LC-VG	LKY00255, 257-260, 262, 266, 268-269, 279, 281, 288-289, 297-300
349E L	TFG00211-00212, 432 WHZ00136
365B L	9TZ00432
365C L	ELC00270, 293, 438, 517-518, 552, 558, 565 MCS00187, 194, 211, 313, 399, 402, 412, 442, 447, 450, 453, 460, 465-466, 472-475, 478, 486-487, 492, 495-496, 507, 509, 512, 519, 523-525, 527, 530, 532, 535 MCY00237, 383, 396, 408, 414, 445, 452, 456, 480-482, 488-489, 491, 499, 503, 507-508, 510, 522, 527, 533
374D L	PAS00652 PAX00113, 116, 143
385B	RCD00161, 223
385C	KKK00212-00213 MNZ00143
385C FS	EAM00278, 288
385C L	EDA00245, 303, 390, 445, 459-460, 463, 467-468, 478-479, 481, 491, 493, 495, 500, 513-516, 522, 525-527, 531-532, 534, 542, 545 KGB00311, 336, 413, 424, 436, 447, 451, 481 SBE00272, 292, 303, 358, 371, 417, 451
390D L	WAG00135
522	52200266
525C	52500665, 678, 698, 722-723, 726, 775, 802, 814, 824, 837, 848-850, 862
535C	53500351, 359
545C	54500429, 431, 437, 455, 468, 478, 480, 501, 504
555D	PGY00101

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*****Group 3*****
320D FM LC	CYZ00225
336D L	M4T00353

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*****Group 4*****
320D	KGF02654 PHX00448, 529, 1418, 1423, 1727, 1730, 1739, 1763, 1767, 1776, 1941, 1944-1945, 2462
320D L	A8F01432
321D LCR	NAS00240, 304, 310 PBD00188, 221 TXA00185, 193
322C	HEK01083
323D L	BYM00696, 802 LFL00154 ZMF00199
323D SA	NES00181 SED00383, 391
324D L	JJG00847, 1248, 1250 SYM00799 T2D00361
324D LN	EJC00894 TRH00299, 326
325C	BMM00728
325D L	A3R01240, 1258, 1410
328D	GTN00316, 325, 521-522
329D L	JHJ00365, 412-413, 418 TPM00212 XDB00174
329D LN	SCY00190
330C L	DKY01023
330D	GGE00904 RAS01162 THJ00274, 375
330D L	MWP01759, 2397, 2409, 2544, 2858, 2886, 3081, 3364, 3377
336D L	W3K00292, 324, 385, 406, 409, 412, 589, 674
345C	PJW01221, 1789
345D L	EEH00269, 535, 674-675, 720
365C L	MCS00379, 463 MCY00451, 502
525C	52500648, 681, 741, 841

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*****Group 5*****
311C U	CKE01099, 1313, 1376, 1694, 1850, 1920, 1946, 1955-1958, 1967
311D LRR	PNJ00276, 347
312C	CAE05107 DBN01192, 1195, 1198-1199, 1203-1205, 1209, 1213 FDS00432, 482, 637, 648, 676, 680, 768
312C L	CBA03344, 3524
312D L OEM	M3L00105-00106
312D LC	JBC00207, 234, 329, 523, 767, 772, 784, 788, 858, 1275 XGK00168
312E L	MJD00233, 627
314C CR	SNY00360, 566, 598
314C LCR	PCA00870, 1303, 1550, 1693, 1756, 1799
314D LCR	BYJ00189, 201, 212, 214, 234, 288, 290 SSZ00223, 263
314E LCR	ZJT00485
315C	AKE00209
315C L	CFT01282 CJC01104, 1306, 1751, 2087, 2091, 2252, 2319, 3624, 3812, 4161, 5006, 5240, 5616
315D LC	CJN00445 JGS00243, 255, 381, 444, 560 TLE00336
316E L	DZW00259, 309, 1014
318C	GPA00145 MDY00760
319D LC	EAW00194 ZCA00215
319D LN	FMH00167
M313C	H2A00557, 619
M316D	W6A00456, 465, 5355
M318	8AL00658
M318C	H2D00621

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*****Group 6*****
311C U	CKE01979 PAD00345
311D LRR	CLA00125, 128, 159-161, 218, 220, 231 DWR00132-00133, 135, 138-139, 142-143, 162
312C	DBN01112
312C L	BWH01603, 1627, 1642-1643, 1720
312D	FBJ00511 HCW00163, 372, 418-419, 427 PHH00274
312D LC	JBC00384, 480, 576, 782, 803 KCD00312, 339 KES00104 RKF00231, 287
312E L	MJD00535
314C CR	SNY00597
314C LCR	PCA01229, 1429, 1649
314D CR	PDP00150, 170 WLN00167-00168
314D LCR	BYJ00231, 286 XHR00147-00148, 151-152
315C L	CJC02457, 3678, 4697, 4706, 4847, 4955, 5153, 5191, 5623
315D	KBD00250
315D LC	BZN00104-00105 CJN00161, 190, 327, 330, 338, 341, 628, 641, 659, 700, 1549, 1571, 1723, 1785, 1787 TLE00309
316E L	DZW00153
318C	DAH00456, 1006, 1174, 1251, 1324 MDY00700, 705, 757
318E L	DZF00258
319D LC	BZH00174, 226, 232-233, 239, 281-282, 352, 361, 395 EAW00190 ZGZ00194, 207, 243, 293, 471
319D LN	DAY00170, 235
M313C	BDR00523 H2A00334
M313D	J3A00133 W3H00173, 180, 187, 227, 319, 326, 390, 400, 416, 421, 423, 447-448, 450-452, 455, 476, 478, 485, 498, 505, 509-510, 514, 517, 521, 523, 525-526, 528, 530-531, 545, 559, 572, 602, 647, 665, 674, 689, 692, 694, 697-698, 703, 713, 732-733, 758-759, 768, 776, 780, 785, 787, 792, 796, 800, 817-819, 829, 832-833, 841-843, 859, 886, 913, 915, 922, 5009, 5044, 5086
M315D	W5M00185, 283-284, 301, 315, 383, 393, 397, 411, 413-414, 472, 488-489, 508, 525, 527, 529, 551, 567, 569, 571, 591, 636, 654, 661-663, 682, 684, 703, 727, 746, 748, 765, 771, 784, 788, 790-791, 5005, 5010-5011, 5018, 5039
M316C	H2C00568
M316D	W6A00319, 398, 472, 510, 514, 521, 534, 570, 602, 703, 708, 719-720, 736, 742, 768, 800, 820-822, 825, 833-834, 836, 839, 844, 867, 879-880, 886, 895, 900, 913, 917, 940, 954-955, 959-960, 973, 978, 981, 984, 992, 998, 1000, 1026, 1030, 1060-1061, 1087, 1093, 1145, 1147, 1153, 1162, 5022-5023, 5026, 5053-5054, 5121-5122
M318D	W8P00331, 491, 503, 511, 553, 571, 653, 687, 709, 714, 720, 735, 738, 750, 763, 767, 769, 824, 832, 834, 838, 851, 853, 920, 937, 945, 950, 955, 970, 977, 980-981, 1020-1022, 1030, 1044, 1056, 1059, 1061, 1077, 1080, 1087, 1097, 1105, 1131, 1139-1140, 1147, 1158, 5016
M318D MH	W8R00175, 192, 209, 239, 250, 257, 271-272, 276, 282, 292, 297, 300, 312, 319, 325, 327, 337, 340, 5003, 5006, 5008, 5010-5011, 5015, 5024-5026
M322D	W2S00125, 144, 167, 195, 217, 224, 236, 327, 329-330, 357, 360, 367, 377, 379, 387-388, 401, 445, 448, 452, 5000, 5017
M322D MH	W2T00230, 285, 360, 376, 396, 411, 426, 445, 5001, 5004-5005, 5015

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*****Group 7*****
312C L	CBA03622
312D LC	JBC00603 KCD00257
M313D	W3H00671, 5047
M316D	W6A00922, 928, 5050
M318D	W8P00631, 731, 1107
M322D	W2S00371, 380, 425, 427, 435-436

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3363545	PL121 Satellite Radio
1	5263054	PL240B Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3363545	PL121 Satellite Radio
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5360072	Harness As - 9-Pin Y-Harness (Optional)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5416385	PL542 Cellular Radio Software
1	5429452	Harness As - 14-Pin Y-Harness (Optional)
1	5493131	PL542 Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3363545	PL121 Satellite Radio
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	3363545	PL121 Satellite Radio
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	3363545	PL121 Satellite Radio
1	5263054	PL240B Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
1	3363545	PL121 Satellite Radio
1	5323753	Cable As - 14-pin Svc Port (Alternate to 532-3754)
1	5323754	Cable As - 9-pin Svc Port
1	5325452	Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1	5360072	Harness As - 9-Pin Y-Harness (Optional)
1	5368838	Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1	5416385	PL542 Cellular Radio Software
1	5429452	Harness As - 14-Pin Y-Harness (Optional)
1	5493131	PL542 Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 7*****
1	3363545	PL121 Satellite Radio
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 3
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 4
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 5
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 6
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 7*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 7
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1 Group Number 5

There are 2 repair options in this rework procedure. Repair option #1 is to replace the existing PL121 satellite radio (P/N: 263-9088) with a new PL121 satellite radio (P/N: 336-3545). Repair option #2 is to replace the PL121 satellite radio with a PL240B cellular radio.

NOTE: Only perform one of these repair options.
.

********** Repair Option #1: Replace existing PL121 with a new PL121 (P/N: 336-3545) **********

Before going to the Customer Site:

1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

At the Machine (PL121):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector.

4. On the PC start Cat Electronic Technician (Cat ET) and connect to the PL121 using the ?Caterpillar Embedded Communications Adapter? setting.

5. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen.

Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement.
.

6. Turn the key start switch and the disconnect switch to the OFF position.

7. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio.

8. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121.

9. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET.

10. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 5 update the parameters as follows:

a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code?
b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number?
c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair
d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent
e. Service Hour Meter Value: - Copy form the PSR ?Total Operating Hours?

11. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 5 compare and update as needed the parameters as follows:

a. Report Start Time
b. Operating Hours Report Configuration
c. Number of Daily Machine Location Messages Configuration
d. Position Report Minimum Location Change
e. Global Gram Enable Status
f. GPS Fix Validity Time Duration

Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance.

12. Check with your PL Admin to confirm subscription of the new device to the machine.
.

********** Repair Option #2: Replace PL121 satellite Radio with PL240B Cellular Radio **********

Before going to the Customer Site:

1. Refer to M0081260 installation instructions for all tools required to perform the radio installation.

At the machine:

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

2. Locate the existing Product Link PL121 device and completely remove prior to installing the Product Link PL240B radio system.

Note: Complete removal of an existing PL121 is required along with properly sealing and securing unused wiring. If the PL121 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office.

Note: If assistance if needed to replace Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Perform M0081260 installation instructions in full for the Product Link radio system.

4. Make sure to follow the entire process until the device performs a successful communication check.

NOTE: The comm check will have to be performed from the back office through the Dealer Service Portal, as it cannot be done from the machine.

5. If the device is not communicating, refer to UENR6983 to troubleshoot the PL240B installation. Please complete a successful communication check before leaving the machine.

6. Power Up the machine and let it run. Registration can be done remotely using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270.

Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com).

Group Number 2 Group Number 6

There are 2 repair options in this rework procedure. Repair option #1 is to replace the existing PL121 satellite radio (P/N: 263-9088) with a new PL121 satellite radio (P/N: 336-3545). Repair option #2 is to replace the PL321 satellite radio with a PL542 cellular radio.

NOTE: Only perform one of these repair options.
.

6. Turn the key start switch and the disconnect switch to the OFF position.

7. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio.

8. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121.

9. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET.

10. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 5 update the parameters as follows:

a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code?
b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number?
c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair
d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent

11. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 5 compare and update as needed the parameters as follows:

a. Report Start Time
b. Operating Hours Report Configuration
c. Number of Daily Machine Location Messages Configuration
d. Position Report Minimum Location Change
e. Global Gram Enable Status
f. GPS Fix Validity Time Duration

Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance.

12. Check with your PL Admin to confirm subscription of the new device to the machine.
.

********** Repair Option #2: Replace PL321 satellite Radio with PL542 Cellular Radio **********

Before going to the Customer Site:

1. Refer to M0077632 installation instructions for all tools required to perform the radio installation.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 2.4.1.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 2.4.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A ?Product Link(TM) Pro Series PL542 Machine Compatibility Reference? is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: ?https://dealer.cat.com/PL/PL542InstallationRef?. This link is case sensitive, so you will need to type in the link exactly as shown.
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Image2.4.1

Image2.4.2

At the machine:

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

2. Locate the existing Product Link PL321 device and completely remove prior to installing the Product Link PL542 radio system.

Note: Complete removal of an existing PL321 is required along with properly sealing and securing unused wiring. If the PL321 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office.

Note: If assistance if needed to replace Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Perform M0077632 installation instructions in full for the Product Link radio system.

4. Make sure to follow the entire process until the device performs a successful communication check.

5. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine.

6 Register the device using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270.

Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number.

Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com).

7. The PL542 radio device may not have the latest software on-board. Please use Caterpillar's Product Support Customer Relations Management (PSCRM) system to create a ?System Technology? event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use ?FOTA Request? and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to Caterpillar.

Group Number 3

Before going to the Customer Site:

1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

At the Machine (PL121):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector.

4. On the PC start Cat Electronic Technician (Cat ET) and connect to the PL121 using the ?Caterpillar Embedded Communications Adapter? setting.

5. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen.

Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement.
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Group Number 4 Group Number 7

6. Turn the key start switch and the disconnect switch to the OFF position.

7. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio.

8. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121.

9. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET.

10. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 5 update the parameters as follows:

a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code?
b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number?
c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair
d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent

11. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 5 compare and update as needed the parameters as follows:

a. Report Start Time
b. Operating Hours Report Configuration
c. Number of Daily Machine Location Messages Configuration
d. Position Report Minimum Location Change
e. Global Gram Enable Status
f. GPS Fix Validity Time Duration

Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance.

12. Check with your PL Admin to confirm subscription of the new device to the machine.