PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION HARNESS ON CERTAIN 966M XE AND 972M XE MEDIUM WHEEL LOADERS
Usage:
TEBE9115-00
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| 08May2019 |
U-274
O-243
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION HARNESS ON CERTAIN 966M XE AND 972M XE MEDIUM WHEEL LOADERS |
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| 1408 | PS54052 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54052" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31May2021 |
PROBLEM
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| The existing transmission harness can become damaged by fouling on certain 966M XE and 972M XE Medium Wheel Loaders. If the existing harness fails, it can result in transmission fault codes. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 966M XE | B8P00203-00214, 302-501 DZL00260-00268 FL200201-00462 P6C00287, 301-589, 901-1137 XCR00260 |
| 972M XE | AN300270-00271 EDW00101-00104, 201-415, 701-904 L9S00101-00343 M5S00102-00113, 201-366 R1Z00270-00274 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3714771 | HARNESS AS-XMSN |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Refer to UENR3826, Troubleshooting. If trouble shooting points to open circuit or short circuit in the transmission harness, replace the existing transmission harness with a new 371-4771 Transmission Harness Assembly. A new revision has been released to add length to the harness. This will provide more clearance and prevent fouling. Refer to the Service Manual if/as necessary. |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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25-36 mo |
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| NOTE: This is a 8.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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