PRODUCT SUPPORT PROGRAM FOR REPLACING THE LIDAR ON CERTAIN 793F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE LIDAR ON CERTAIN 793F OFF-HIGHWAY TRUCKS

Usage:

TEBE9094-00

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29Apr2019

T080
T081
T089
U067
U069
U245

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE LIDAR ON CERTAIN 793F OFF-HIGHWAY TRUCKS
7347 1439		PS90964

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90964" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2020

PROBLEM

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An improved LiDAR is available for certain 793F Off-Highway Trucks. The improved LiDAR will meet the customer expectations.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
793F	SSP00237, 240-241, 322-323, 403, 414-415, 417-418, 420-421, 432-434, 441, 486, 508, 516, 541-542, 551, 554, 568-570, 577, 583, 591-592, 601-602, 621, 624-626, 634, 660-661, 667-668, 676, 689-690, 694, 986-988, 994-996, 1032
793F CMD	RBT00169-00170, 187-190, 194-195, 205, 211-220

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*****Group 2*****
793F	SSP00259-00260, 266, 272, 282, 413, 512, 521, 529, 536, 556, 572, 589-590, 593-595, 636, 678-679, 877, 1023-1025, 1027-1029, 1031, 1034-1037

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4373700	SENSOR GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4373700	SENSOR GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Before or after failure, remove the 351-0626 Sensor Group and replace with a 437-3700 Sensor Group. Refer to the parts list and service claim allowance table for details.

This is only applicable to 793F Off-Highway Trucks that have been commissioned for autonomous operation with the Command for Hauling system.

For all replacements, prepare a site report. Site report should include truck serial number, date of commission, and a picture of the 351-0626 LiDAR with serial number. Provide this site report with the above information to an appropriate person to have the report entered into SIMSi.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-60000 hrs, 0-120 mo	48.0%	0.0%	5.0%	0.0%	35.0%	100.0%

NOTE: This is a 0.5-hour job for Group 1
Letter can only be claimed once per machine if applicable.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-60000 hrs, 0-120 mo	7.0%	0.0%	0.0%	0.0%	70.0%	100.0%

NOTE: This is a 0.5-hour job for Group 2
Letter can only be claimed once per machine if applicable.

PARTS DISPOSITION

All Dealers:

Hold all 351-0626 LiDARs for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty
parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.