PRODUCT SUPPORT PROGRAM FOR REPLACING THE IDLER ON CERTAIN D8R, D8T, D9R, AND D9T TRACK-TYPE TRACTORS; AND ON CERTAIN PL83 AND PL87 PIPELAYERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE IDLER ON CERTAIN D8R, D8T, D9R, AND D9T TRACK-TYPE TRACTORS; AND ON CERTAIN PL83 AND PL87 PIPELAYERS

Usage:

TEBE9075-00

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21May2019

U-295

A-245

D-258

O-261

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE IDLER ON CERTAIN D8R, D8T, D9R, AND D9T TRACK-TYPE TRACTORS; AND ON CERTAIN PL83 AND PL87 PIPELAYERS
4159		PS54058

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54058" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31May2020

PROBLEM

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The existing 107-3946 Seal Retainer or bolts can come loose on certain D8R, D8T, D9R, and D9T Track-Type Tractors; and on certain PL83 and PL87 Pipelayers. If the existing retainer loosens it can result in oil loss and bearing failure of the idler.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
D8R	DWJ00327-00559 JR800248-00250, 316-347 MEJ00278-00290 RJM00120-00640, 900-999
D8T	AW400316-00388 FMC00213-00846, 1000-1955 MB800128-00130, 166-357
PL83	CB200120-00268, 400-412
PL87	TEC00100, 120-286, 400-466

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*****Group 2*****
D9R	HWH00101-00114 WDM00201-02783, 3000-4788
D9T	REX00304-00584 TWG00196-00841

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	6V1724	BOLT-TCK MASTER
2	6V1725	BOLT-TCK MASTER
1	1111729	IDLER GP-TRACK
1	1111730	IDLER GP-TRACK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	6V1728	BOLT-TCK MASTER
2	7T2283	BOLT-TCK MASTER
1	1254655	IDLER GP-TRACK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the retainer or bolts loosen and fail the idler, replace the idler assembly.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%