PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING CYLINDER POSITION SENSOR ON CERTAIN 950M, 962M, 966M 972M, 980M, AND 982M WHEEL LOADERS
Usage:
TEBE9083-00
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| 30Apr2019 |
U-254
A-212
D-223
O-228
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| After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING CYLINDER POSITION SENSOR ON CERTAIN 950M, 962M, 966M 972M, 980M, AND 982M WHEEL LOADERS |
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| 4303 | PS54043 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54043" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code. |
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| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Apr2021 |
PROBLEM
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| The existing steering cylinder position sensors can fail on certain 950M, 962M, 966M 972M, 980M, and 982M Wheel Loaders. If an existing position sensor fails it can cause steering faults. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 950M | EMB03614, 3616-3621, 3623-3631, 3633-3638, 3640-3641, 3643-3655, 3657-3663, 3665-3675, 3677-3711, 3713-3783, 3785, 3787-3799, 3801-3829, 3831-3834, 3836-3839, 3841-3849, 3851-3853, 3856-3857, 3859-3864, 3866-3900, 3902-3908, 3910-3924, 3926-3934, 3936, 3938-3946, 3948-3956, 3958-3971, 3973-3978, 3980-3986, 3988-4002, 4004-4011, 4013-4072, 4074-4085, 4087-4089, 4092, 4094, 4097-4120, 4122-4150, 4152-4159, 39959 ENE10201, 10203, 10205, 10207, 10209, 10211-10215, 10217, 10219-10228, 10230-10267, 10270-10318, 10320-10329, 10331-10336, 10338-10342, 10344-10360, 10366-10376, 10378-10380, 10382-10383, 10385-10406, 10408-10416, 10421-10426, 10428-10431, 10434-10436, 10438-10440, 10443 FTR01171, 1175, 1177, 1180-1186, 1188-1198, 1201-1202, 1205, 1208-1209, 1211, 1213-1215, 1217, 1219, 1221 HE800315, 10250, 10252, 10254, 10260, 10262-10267, 10269-10274, 10277-10351, 10353-10371, 10373-10419, 10421-10425, 10428-10471, 10473, 10475 J1S00256-00292, 295-296, 301-303, 307-308, 311-314, 320-342, 344, 356, 358-361, 363, 365, 367-376, 383-389, 391, 394-411, 413-414, 416, 418, 420-422, 424-425, 427, 429-430, 432-436, 438-442, 445, 448-455, 457-459, 461-464, 469, 472-473, 477, 479-482, 485-490, 492-497, 500-501, 504-522, 524-532, 537-549, 551-557, 560-579, 581-582, 584-624, 628, 630-636, 638-667, 669-685, 694-705, 710-735, 737-739, 741, 743-744, 746-751, 758, 760-767, 769-770, 774, 778, 781-782, 784-787, 789-791, 799, 802-803, 805, 807-820, 822-827, 829-837, 840-841, 843-844, 846, 848-850, 852-853, 855-856, 858, 861-864, 868-875, 877-881, 884-886, 888-890, 894, 897-898, 901-902, 904-908, 910, 912-920, 922-930, 933, 935-945, 948-958, 960-961, 1301-1302, 1401-1402, 1404, 1406, 1408, 1410, 1412-1414, 1416-1426, 1428-1429, 1431-1441, 1445-1447, 1450-1451, 1453-1456, 1458-1460, 1463-1467, 1469-1472, 1474, 1476-1479, 1482-1485, 1487-1493, 1495-1496, 1498-1503, 1505-1507, 1509-1519, 1521-1522, 1524-1525, 1527-1530, 1533-1535, 1537-1545, 1547-1549, 1551-1559, 1561-1563, 1565-1570, 1572, 1574-1575, 1577-1579, 1582-1583, 1585-1587, 1589-1600, 1602-1617, 1620-1627, 1630-1634, 1636, 1639-1641, 1643, 1645-1659, 1661-1668, 1671-1677, 1681-1682, 1684-1733, 1738-1739, 1741-1742, 1750, 1752-1762, 1764-1772, 1774, 1777-1784, 1787-1789, 1791-1804, 1806-1813, 1817-1829, 1831-1836, 1838-1839, 1841-1844, 1846-1847, 1849-1860, 1862, 1865-1867, 1869-1871, 1874-1875, 1877-1879, 1881-1889, 1891, 1893-1895, 1897-1899, 1901-1906, 1908-1918, 1921-1929, 1931-1932, 1934-1937, 1940-1945, 1947-1984, 1986-2013 KSA00150, 152 LCR00300 NHL00150-00160, 163-164, 166, 168-171, 173, 176, 179, 181-190, 192, 194-199, 201-203, 210-211 XCJ10108, 10111, 10114, 10116-10120, 10122, 10125-10127, 10134, 10136-10146, 10148-10149, 10156, 10158-10160, 10165-10166, 10173-10177, 10180-10182, 10186-10188, 10190-10192, 10198-10199, 10205-10208, 10214-10215, 10217, 10219-10223, 10226-10228, 10231-10233, 10236-10238, 10240, 10242, 10244, 10246 |
| 962M | EJB00915-00923, 925-931, 936, 938-941, 943, 945-951, 953-959, 961-963, 965-968, 970-973, 976, 978-980, 982 F2T00603, 606-607, 609-610, 614, 618-620, 622 J2S00117-00122, 124-129, 131-139, 141-152, 154-156, 158-161, 401-412, 415-419, 421, 423-424, 426, 428-429, 431-436, 438-442, 445-448, 450-452, 454-458, 460-463, 465-466, 468-470 JYD00123, 10108-10110, 10115-10116, 10121-10123, 10126-10130, 10132, 10135, 10139-10143, 10145-10146, 10148, 10155-10156, 10158-10159, 10161-10163, 10176, 10179-10180, 10184-10185, 10188, 10192-10193, 10203-10209, 10215, 10217, 10219-10220, 10226, 10230, 10234-10239, 10242-10243, 10246, 10248, 10250, 10252-10253, 10261-10262, 10266, 10269-10270, 10274-10278, 10280-10281, 10287-10291, 10293, 10295, 10298-10300, 10305-10306, 10308, 10310, 10312, 10315-10316, 10320, 10324-10325, 10327, 10330-10331, 10334-10335, 10338, 10340, 10342-10344, 10347, 10349, 10351, 10353, 10362, 10364-10368, 10372, 10375-10377, 10381-10382, 10387, 10390-10391, 10393, 10396-10399, 10402-10403 K8800250, 252-254, 256, 261-263, 265, 267, 271-273, 276 LSE10204-10209, 10211-10212, 10214, 10216, 10220-10222, 10224, 10230, 10236-10237, 10242, 10245, 10247-10248, 10251-10256, 10260-10264 RCL00201-00202 SA810252-10277, 10279-10280, 10282-10286, 10288-10292, 10294-10295 |
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| *******Group 2******* | |
| 950M | EMB03615, 3622, 3632, 3639, 3642, 3656, 3664, 3676, 3712, 3784, 3786, 3800, 3830, 3835, 3840, 3850, 3854-3855, 3858, 3865, 3901, 3909, 3925, 3935, 3937, 3947, 3957, 3972, 3979, 3987, 4003, 4012, 4073, 4086, 4090-4091, 4093, 4095-4096, 4121, 4151, 4160 ENE10210, 10268-10269, 10319, 10330, 10337, 10343, 10361-10365, 10377, 10381, 10384, 10407, 10417-10420, 10427, 10432-10433, 10437, 10441-10442 FTR01172-01174, 1176, 1178-1179, 1187, 1199-1200, 1203-1204, 1206-1207, 1210, 1212, 1216, 1218, 1220 HE810256, 10258, 10268, 10275-10276, 10352, 10372, 10420, 10426-10427, 10474 J1S00293-00294, 297-300, 304-306, 309-310, 315-319, 343, 345-355, 357, 362, 364, 366, 377-382, 390, 392-393, 412, 415, 417, 419, 423, 426, 428, 431, 437, 443-444, 446-447, 456, 460, 465-468, 470-471, 474-476, 478, 483-484, 491, 498-499, 502-503, 523, 533-536, 550, 558-559, 580, 583, 625-627, 629, 637, 668, 686-693, 706-709, 736, 740, 742, 745, 752-757, 759, 768, 771-773, 775-777, 779-780, 783, 788, 792-798, 800-801, 804, 806, 821, 828, 838-839, 842, 845, 847, 851, 854, 857, 859-860, 865-867, 876, 882-883, 887, 891-893, 895-896, 899-900, 903, 909, 911, 921, 931-932, 934, 946-947, 959, 1403, 1405, 1407, 1409, 1411, 1415, 1427, 1430, 1442-1444, 1448-1449, 1452, 1457, 1461-1462, 1468, 1473, 1475, 1480-1481, 1486, 1494, 1497, 1504, 1508, 1520, 1523, 1526, 1531-1532, 1536, 1546, 1550, 1560, 1564, 1571, 1573, 1576, 1580-1581, 1584, 1588, 1601, 1618-1619, 1628-1629, 1635, 1637-1638, 1642, 1644, 1660, 1669-1670, 1678-1680, 1683, 1734-1737, 1740, 1743-1749, 1751, 1763, 1773, 1775-1776, 1785-1786, 1790, 1805, 1814-1816, 1830, 1837, 1840, 1845, 1848, 1861, 1863-1864, 1868, 1872-1873, 1876, 1880, 1890, 1892, 1896, 1900, 1907, 1919-1920, 1930, 1933, 1938-1939, 1946, 1985 NHL00161-00162, 165, 167, 174-175, 177-178, 180, 191, 193, 200, 204, 206-209 XCJ00141, 10101-10107, 10109-10110, 10112, 10115, 10121, 10123-10124, 10128-10133, 10135, 10147, 10150-10155, 10157, 10161-10164, 10167-10172, 10178-10179, 10183-10185, 10189, 10193-10197, 10200-10204, 10209-10213, 10216, 10218, 10224-10225, 10229-10230, 10234-10235, 10239, 10241, 10243, 10245 |
| 962M | EJB00924, 932-935, 937, 942, 944, 952, 960, 964, 969, 974-975, 977, 981 F2T00604-00605, 608, 611-613, 615-617, 621 J2S00123, 130, 140, 153, 157, 162, 301-302, 413-414, 420, 422, 425, 427, 430, 437, 443-444, 449, 453, 459, 464, 467, 471 JYD10102-10104, 10111-10114, 10117-10120, 10124-10125, 10131, 10133-10134, 10136-10138, 10144, 10147, 10149-10154, 10157, 10160, 10164-10175, 10177-10178, 10181-10183, 10186-10187, 10189-10191, 10194-10202, 10210-10214, 10216, 10218, 10221-10225, 10227-10229, 10231-10233, 10240-10241, 10244-10245, 10247, 10249, 10251, 10254-10260, 10263-10265, 10267-10268, 10271-10273, 10279, 10282-10286, 10292, 10294, 10296-10297, 10301-10304, 10307, 10309, 10311, 10313-10314, 10317-10319, 10321-10323, 10326, 10328-10329, 10332-10333, 10336-10337, 10339, 10341, 10345-10346, 10348, 10350, 10352, 10354-10361, 10363, 10369-10371, 10373-10374, 10378-10380, 10383-10386, 10388-10389, 10392, 10394-10395, 10400-10401, 10404 K8800251, 255, 257-260, 264, 266, 269-270, 274-275, 277-278 LSE10201, 10203, 10210, 10213, 10215, 10217-10219, 10223, 10225-10229, 10231-10235, 10238-10241, 10243-10244, 10246, 10249-10250, 10257-10259, 10265 SA810251, 10278, 10281, 10287, 10293 |
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| *******Group 3******* | |
| 966M | DYC01340-01388 EJA01389-02116, 2118-2141 GMS00160-00227, 229-234 KJP02425, 2443-2978 L8R10201-10271 LMM10202-10376 R8D00201, 1201-1254 |
| 966M XE | P6C01118-01137 |
| 972M | A7800170-00203, 205-212 A8P01528-01807 GGN10202-10269 JPR00938-00960 L8E01201-01229 LSJ01522-02027 M8W10202-10264 |
| 972M XE | EDW00887-00904 M5S00209-00366 R1Z00270-00286 |
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| *******Group 4******* | |
| 980M | KRS02474-03240 MGD10223, 10225, 10227, 10229-10230, 10232-10465 MK210223-10748, 10750-10791, 10798-10803, 10807-10808, 10814-10825, 10830-10832 N8T00892-00925 WW300180-00191, 193, 195, 203, 206-298, 300-305 XDJ00180-00391, 393, 396, 398, 406-412, 427 |
| 982M | F9A00411-00418 K1Y01529-01815 LRS10111-10180 MK610111-10291, 10294-10295, 10298-10302, 10306, 10319-10321, 10323-10325, 10328 WMD00280-00303, 305 XDL00280-00338 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3950395 | SENSOR GP-POSN |
| 1 | 5186058 | SEAL KT-HCYL 1 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 3950395 | SENSOR GP-POSN |
| 1 | 5186058 | SEAL KT-HCYL 1 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 2H3931 | SEAL-O RING |
| 1 | 8J2574 | RING-BACKUP |
| 1 | 1410709 | RING-WEAR |
| 1 | 1410711 | RING-WEAR |
| 1 | 1617149 | SEAL-PISTON |
| 1 | 1757896 | SEAL-O-RING |
| 1 | 3295788 | SEAL AS-BUFFER |
| 1 | 3295790 | SEAL-WIPER |
| 1 | 3295792 | SEAL-U-CUP |
| 1 | 3884776 | SENSOR GP-POSN |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 3950388 | SENSOR GP-POSN |
| 1 | 4710276 | SEAL KT-HCYL 1 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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Inspect all 388-4776, 395-0395, and 3950388 linear position sensor groups in dealer parts stock. |
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| Image1 |
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| Refer to UENR3100, "Steering Cylinder - Remove and Install" for instructions to replace the steering cylinder position sensor. |
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SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
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