PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTOR TRANSMISSION OIL COOLER ON CERTAIN RM500B ROTARY MIXERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTOR TRANSMISSION OIL COOLER ON CERTAIN RM500B ROTARY MIXERS

Usage:

TEBE9212-00

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17May2019

U-290

A-243

D-256

O-257

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTOR TRANSMISSION OIL COOLER ON CERTAIN RM500B ROTARY MIXERS
1353		PS46265

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46265" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31May2021

PROBLEM

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The existing rotor transmission oil cooler can develop cracks and leak oil on certain RM500B Rotary Mixers.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
RM500B	TAS00100-00158

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*****Group 2*****
RM500B	MB900100-00204

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	2S4078	SEAL-O-RING
2	5K9090	SEAL-O-RING-ORFS
1	5693948	COOLER-OIL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	2S4078	SEAL-O-RING
2	5K9090	SEAL-O-RING-ORFS
1	5693946	COOLER-OIL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the oil cooler per Special Instruction M0102051.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-3000 hrs, 13-36 mo	53.0%	50.0%	0.0%	0.0%	35.0%	50.0%
3001-5000 hrs, 37-60 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%

NOTE: This is a 8.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-3000 hrs, 13-36 mo	53.0%	50.0%	0.0%	0.0%	35.0%	50.0%
3001-5000 hrs, 37-60 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%