PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE SOFTWARE ON CERTAIN 972L, AND 972M WHEEL LOADERS AND 725C ARTICULATED TRUCKS
Usage:
TEBE9224-00
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| 21May2019 |
U-296
A-246
D-259
O-262
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE SOFTWARE ON CERTAIN 972L, AND 972M WHEEL LOADERS AND 725C ARTICULATED TRUCKS |
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| 1901 7490 7610 7620 | PS46270 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46270" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31May2021 |
PROBLEM
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| The existing software can fail on certain 972L, and 972M Wheel Loaders and 725C Articulated Trucks. If the existing software fails it can/will cause piston erosion. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 972L | RFB00173-00174, 176-177, 1072-1097, 1099-1107, 1109-1118, 1120-1142, 1401-1413 YJW10201-10203, 10205-10206, 10208-10209, 10211, 10213, 10215-10242 |
| 972M | L8E00206, 1215, 1220, 1222 M8W00201, 10202-10267, 20201-20204 |
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| *******Group 2******* | |
| 725C | LFB00222-00234 |
| 725C 2 | 2L600141-00144, 146, 148-152, 154-155 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5787764 | C9.3 972L/M PS MWL T4F PLRC T3 ENGINE |
| 1 | 5788841 | C9.3 972L/M PS MWL T4F PLRC T3 FLEX ENGINE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 5745938 | C9.3 725C ARTICULATED TRUCK LRC 235KW ENGINE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 12% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace the existing engine software with the appropriate software listed in the Parts Needed or latest available in SIS Web. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-60 mo |
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| NOTE: This is a 1.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-60 mo |
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| NOTE: This is a 1.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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