PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ENGINE SOFTWARE ON CERTAIN 966L, 966M, 972L, AND 972M WHEEL LOADERS 725C, AND 725C 2 ARTICULATED TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ENGINE SOFTWARE ON CERTAIN 966L, 966M, 972L, AND 972M WHEEL LOADERS 725C, AND 725C 2 ARTICULATED TRUCKS

Usage:

TEBE9223-00

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24May2019

U-307

A-252

D-267

O-273

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ENGINE SOFTWARE ON CERTAIN 966L, 966M, 972L, AND 972M WHEEL LOADERS 725C, AND 725C 2 ARTICULATED TRUCKS
1901 7490 7610 7620		PI33029

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI33029" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33029" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Nov2019	31May2020

PROBLEM

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The engine software needs to be replaced on certain 966L, 966M, 972L, and 972M Wheel Loaders 725C, and 725C 2 Articulated Trucks. The existing software can cause piston erosion at high altitude and cold conditions.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
966L	FRS00190, 200, 1077 FSL10206, 10210, 10213-10215, 10218-10223, 10228, 10233, 10236-10237, 10239-10241, 10243-10245, 10247-10252, 10254-10256, 10260-10263, 10269, 10271, 10273-10275, 10277, 10290-10291, 10312, 10314-10315, 10319, 10332-10335, 10337, 10342, 10345, 10351, 10356, 10361, 10379, 10381, 10384, 10388, 10392-10393, 10404, 10406, 10412, 10414, 10418, 10433-10434, 10439, 10441, 10454, 10459-10461, 10468-10469, 10503, 10514-10515, 10519-10520, 10561-10564
966M	R8D00205, 209-211, 213, 215-220, 1201-1202, 1205, 1210-1212, 1216-1217, 1219, 1221-1229, 1231-1252

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*****Group 2*****
972L	RFB00172, 175, 1098, 1108, 1119 YJW10204, 10207, 10210, 10212, 10214
972M	L8E00201-00205, 207-216, 1201-1214, 1216-1219, 1221, 1223-1229

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*****Group 3*****
725C	LFB00235
725C 2	2L600145, 147, 153

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5787764	C9.3 966-972LM PS MWL T4F PLRC T3 FLEX ENGINE
1	5788841	C9.3 966-972LM PS MWL T4F PLRC T3 ENGINE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 24% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5787764	C9.3 966-972LM PS MWL T4F PLRC T3 FLEX ENGINE
1	5788841	C9.3 966-972LM PS MWL T4F PLRC T3 ENGINE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5745938	C9.3 725C ARTICULATED TRUCK LRC 235KW ENGINE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing engine software with the appropriate software listed in the Parts Needed or latest available in SIS Web.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 2

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 3

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING ENGINE SOFTWARE

MODELS INVOLVED - CERTAIN 966L, 966M, 972L, AND 972M WHEEL LOADERS 725C, AND 725C 2 ARTICULATED TRUCKS

Dear Cat Product Owner:

The engine software needs to be replaced on the products listed below. The existing software can cause piston erosion at cold ambient and high altitude conditions. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 24May2019 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 24May2019 Service Letter