PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE TRANSMISSION SOFTWARE ON CERTAIN AP300F, AP500F, AP600F, AND AP1000F ASPHALT PAVERS Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE TRANSMISSION SOFTWARE ON CERTAIN AP300F, AP500F, AP600F, AND AP1000F ASPHALT PAVERS

Usage:

TEBE5408-00

01Nov2016


U-577
A-410
D-486
O-484

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE TRANSMISSION SOFTWARE ON CERTAIN AP300F, AP500F, AP600F, AND AP1000F ASPHALT PAVERS

7610 7620
PI32698
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32698" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32698" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


COMPLETION DATE

TERMINATION DATE

31May2017 30Nov2017

PROBLEM

The software needs to be updated on certain AP300F, AP500F, AP600F, and AP1000F Asphalt Pavers. The existing software can result in unacceptable machine performance in the event of loss of signal from the steering sensor.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
AP300F WHY00102-00103, 105-114, 116-118, 120-125

YES00101-00102
*******Group  2*******
AP1000F  AC400100-00268, 275
AP500F  44900100-00101, 103-115
AP600F AP600100-00135, 137, 139

LR600100-00105

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5180997 SFWR GP-A5000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5235102 SFWR GP-A5000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

OWNER NOTIFICATION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 1

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.0-hour job for Group 2


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE TRANSMISSION SOFTWARE ON CERTAIN AP300F, AP500F, AP600F, AND AP1000F ASPHALT PAVERS

MODELS INVOLVED - AP300F, AP500F, AP600F, and AP1000F Asphalt Pavers


Dear Cat Product Owner:


The software needs to be updated on the products listed below. The existing software can result in unacceptable machine performance in the event of loss of signal from the steering sensor. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 01Nov2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.



Caterpillar Inc.

Identification #(s)



Attached to 01Nov2016 Service Letter


Rework Procedure


Group Number 1  
 
Use Caterpillar Electronic Technician to update the transmission software to the latest available in SIS, currently 518-0997.

This service letter covers updating the transmission control software, it is best practice to update all the paver software to the latest available for optimum machine performance and support.

Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates. Do not store software on computer hard drive, consult SIS for latest software available with every machine visit.
 
 
Group Number 2  
 
Follow Special Instructions SEHS0522 "Procedure to Install Software on Certain Asphalt Pavers" for instructions on how to update the software.

This service letter covers updating the transmission software, it is best practice to update all the paver software to the latest available for optimum machine performance and support.

Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates. Do not store software on computer hard drive, consult SIS for latest software available with every machine visit.
 
 

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