Usage:
25Oct2016 |
N083
N172
Containment - Before/After (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR MAKE-UP TRUCK SUPPORT FOR TRANSMISSION REWORK ON CERTAIN 745C ARTICULATED TRUCKS |
|
3160 3030 | PS90640 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
NOTE: | When reporting the repair, use "PS90640" as the Part Number and "777R" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
31Oct2018 |
PROBLEM
Certain 745C Articulated Truck transmission rework programs will require make-up truck support to keep the customer's operation working while their truck is being reworked. |
AFFECTED PRODUCT
Model | Identification Number |
745C | TFK00752, 839-840, 859, 861, 867-869, 871-873, 912-914, 924-934, 936-937, 939, 941-942, 944, 1007-1016, 1170-1171, 1173, 1175-1179, 1182-1183 |
PARTS NEEDED
No parts needed for this program |
ACTION REQUIRED
Use this Service Letter to claim make-up truck support for the 745C Articulated Truck transmission rework program as per the Service Claim Allowance. |
SERVICE CLAIM ALLOWANCES
0-60 mo |
NOTE: This is a 0.0-hour job | ||||||
Articulated Truck loaner machine to be claimed as a miscellaneous expense. One claim per machine serial number. Maximum allowed: $713 U.S. Dollars in transportation fees $1463 U.S. Dollars in machine loaner expenses |
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |