PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN AP255E ASPHALT PAVERS
Usage:
TEBE5367-00
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| 28Apr2017 |
U-234
A-154
D-187
O-192
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN AP255E ASPHALT PAVERS |
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| 7620 | PS45462 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45462" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Apr2019 |
PROBLEM
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| The existing software is reporting the improper faults on certain AP255E Asphalt Pavers. There are four codes that are incorrectly reporting for the left and right motor as well as for forward and reverse. |
AFFECTED PRODUCT
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| Model | Identification Number |
| AP255E | D8A00100-00355 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 2779415 | PLUG AS-CONN KIT |
| 1 | 2779416 | PLUG AS-CONN KIT |
| 1 | 4914356 | SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Install the new 491-4356 Software which correctly matches the faults code with the electric schematic. Refer to M0077736, Special Instruction, "Procedure To Flash Application Files To Certain AP255E Asphalt Pavers", to flash the new software into the ECM. Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates. |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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