PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE ECM SOFTWARE ON CERTAIN AP-500E, AND AP-555E ASPHALT PAVERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE ECM SOFTWARE ON CERTAIN AP-500E, AND AP-555E ASPHALT PAVERS

Usage:

TEBE5432-00

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03Nov2016

U-585

A-417

D-492

O-489

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE ECM SOFTWARE ON CERTAIN AP-500E, AND AP-555E ASPHALT PAVERS
1920 7610 7620		PS53338

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53338" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2018

PROBLEM

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The existing engine ECM software has been updated to prevent nuisance tripping of the Low Engine Oil Pressure warning light on certain AP-500E, and AP-555E Asphalt Pavers powered by a C4.4 Engine. New engine software is now available with updated L1 and L2 alarm trigger values that will prevent "false" warnings while ensuring the software is still capable of detecting a genuine low oil pressure event.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
AP-500E	JWK00100-00239, 241-253, 99997
AP-555E	A5D00100, 102-351, 353, 361, 365, 369-370, 372, 376-421, 99998

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*****Group 2*****
AP-500E	JWK00240
AP-555E	A5D00352, 354-360, 362-364, 366-368, 371, 373-375

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5184906	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5184907	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Flash the engine ECM with the software listed in the Parts Needed or the latest engine software version available in SIS Web.
For flash programming of the engine ECM software, refer to Troubleshooting "ECM Software - Install".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%