PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE GENERATOR ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE GENERATOR ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS

Usage:

TEBE5429-00

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08Feb2017

R120
R12Z

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE GENERATOR ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
4473 4457 4450		PS45387

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45387" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

28Feb2019

PROBLEM

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The existing Generator leads can fail at the Rotor Main Field on certain 795F AC Off-Highway Trucks. If the existing Generator leads fail it can cause unplanned downtime.

AFFECTED PRODUCT

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Model	Identification Number
795F AC	ERM00163-00164, 168-169, 205, 264, 270-276

PARTS NEEDED

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Qty	Part Number	Description
1	5209485	KIT-RECT LEAD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to M0072238, "Procedure to Perform Inspection and Repair of Generator Rotor DC and AC Connections on Certain Electric Drive Off-Highway Trucks."

For inspections or repairs submit detailed photos with any claims.

The following information needs to be submitted to Caterpillar.
.... Date of Inspection/Repair performed
.... Machine Serial Number
.... Machine Hours
.... Generator Serial Number
.... Generator Hours
.... Dealer Code & Work Order Number (After Failure Only)
.... List of failed parts for SIB (After Failure Only)
Give the information to your Dealer Technical Communicator (TC) along with this service letter program number and CPI number 365796.
Request the Dealer TC to submit the information through CPI Feedback within the Service Information Management System (SIMSi).

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-25000 hrs, 0-75 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 4.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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PARTS DISPOSITION

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Before Failure:
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

After Failure:
Hold all failed parts for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.