PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE NRS COOLER ON CERTAIN C15, AND C18 INDUSTRIAL ENGINES, 735C AND 745C ARTICULATED TRUCKS, 770G AND 772G OFF-HIGHWAY TRUCKS, 825K SOIL COMPACTORS, 826K AND 836K LANDFILL COMPACTORS, 834K Caterpillar


PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE NRS COOLER ON CERTAIN C15, AND C18 INDUSTRIAL ENGINES, 735C AND 745C ARTICULATED TRUCKS, 770G AND 772G OFF-HIGHWAY TRUCKS, 825K SOIL COMPACTORS, 826K AND 836K LANDFILL COMPACTORS, 834K

Usage:

TEBE4678-01

21Jul2016
(Revised 31Aug2016)


U-380
A-286
D-334
O-332

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE NRS COOLER ON CERTAIN C15, AND C18 INDUSTRIAL ENGINES, 735C AND 745C ARTICULATED TRUCKS, 770G AND 772G OFF-HIGHWAY TRUCKS, 825K SOIL COMPACTORS, 826K AND 836K LANDFILL COMPACTORS, 834K WHEEL DOZERS, 988K WHEEL LOADERS, D8T AND D9T TRACK-TYPE TRACTORS, MH3295 MATERIAL HANDLERS, PL83 AND PL87 PIPELAYERS, AND RM500B ROTARY MIXERS

108G 108C 1061
PS45159
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45159" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 21Jul2016 Service Letter. Changes have been made to the Title and Problem to remove machines that are not included in the Affected Product.


TERMINATION DATE

31Jul2017

PROBLEM

The existing NRS cooler weld at exhaust outlet can fail on certain C15 and C18 Industrial Engines, 735C and 745C Articulated Trucks, 770G and 772G Off-Highway Trucks, 825K Soil Compactors, 826K and 836K Landfill Compactors, 834K Wheel Dozers, 988K Wheel Loaders, D8T and D9T Track-Type Tractors, MH3295 Material Handlers, PL83 and PL87 Pipelayers, RM500B Rotary Mixers. If the existing NRS cooler weld fails it can cause an external coolant leak from the NRS cooler.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
735C  TFJ00214
745C  TFK01102, 1110, 1126, 1129, 1131, 1140-1141, 1167, 1170-1184, 1186-1187, 1191, 1193-1196, 1200-1202, 1204-1206, 1210, 1214, 1218, 1220, 1222-1229
770G  KDH00304-00307, 310-311, 313-316
772G  KEX00200-00202, 204
825K  23305015-05016
826K  23206227-06230, 6232-6233, 6235-6236, 6241
836K  TWZ00569-00570, 573-574
988K  TWX00883, 885, 887, 891-892, 894-901, 903-909, 918-919, 924-927, 929
D8T  FMC00553, 570-582, 584-592, 597, 599, 604-605, 607, 609, 616, 621
D9T  REX00429, 434-437, 439-446
PL83  CB200122-00130, 132-133, 135, 137-147, 149-150, 152-156
PL87  TEC00123-00125, 128, 130-132, 135, 145, 147, 149
RM500B  MB900137-00138
*******Group  2*******
C15 LDN01632

N5F00800-00801, 803-814, 817-832, 835-842
C18 BDN02263-02264, 2266-2267, 2274, 2276-2289, 2291-2308, 2310

N8F00618, 620-626, 628-636, 638-640, 642-652, 655-659, 662, 664, 666-667, 669-673, 682

ZPS00247-00251, 253-258, 262-264, 267-268

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 4F7391 SEAL-O RING (After Failure Only)
2 7L6580 SEAL-O-RING (After Failure Only)
1 8T9588 SEAL-O-RING (After Failure Only)
3 9N5085 CLAMP-V-BAND (After Failure Only)
1 3249290 BELLOWS AS (After Failure Only)
4 3442636 CLAMP AS (After Failure Only)
1 4369149 COOLER AS-NRS (After Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 4F7391 SEAL-O RING (After Failure Only)
2 7L6580 SEAL-O-RING (After Failure Only)
1 8T9588 SEAL-O-RING (After Failure Only)
3 9N5085 CLAMP-V-BAND (After Failure Only)
1 3249290 BELLOWS AS (After Failure Only)
4 3442636 CLAMP AS (After Failure Only)
1 4369149 COOLER AS-NRS (After Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Inspect the NRS cooler weld joints on the exhaust outlet end of the cooler as shown in Image1. May need to use a mirror to look at the backside and bottom of NRS cooler weld.

If an incomplete or cracked weld is found, replace the NRS cooler according to the "After Failure" portion of this program.

Take photos of any incomplete or cracked welds on the NRS cooler and attach in SIMS with claims reported as "After Failure". "After Failure" claims that don't include attached photo evidence of the incomplete or cracked weld in SIMS will be rejected.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-3000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1
NOTE: An additional 3.0 hours is allowed for "After Failure" repair only.
NOTE: "After Failure" claims must include photo evidence of incomplete or cracked weld attached in SIMS.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-3000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2
NOTE: An additional 3.0 hours is allowed for "After Failure" repair only.
NOTE: "After Failure" claims must include photo evidence of incomplete or cracked weld attached in SIMS.
NOTE: Reasonable Travel Time and Mileage is allowed for Group 2.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 1869869 TILT LINK ASSEMBLIES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 1869869 TILT LINK ASSEMBLIES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE INNER AND OUTER DUO-CONE SEALS ON CERTAIN 794 AC, 795F AC, 795F XQ, 797, 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE INNER AND OUTER DUO-CONE SEALS ON CERTAIN 794 AC, 795F AC, 795F XQ, 797, 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WASTEGATE VALVE ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE WASTEGATE VALVE ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT ENGINES
PRODUCT SUPPORT PROGRAM FOR UPDATING THE RADIATOR CORE MOUNTING GROUPS ON CERTAIN 777G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR UPDATING THE RADIATOR CORE MOUNTING GROUPS ON CERTAIN 777G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATION DAMPER ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATION DAMPER ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE POSITIVE REMOTE START JUMP LUG AND COMPONENTS ON CERTAIN 416F, 420F, AND 430F BACKHOE LOADERS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE POSITIVE REMOTE START JUMP LUG AND COMPONENTS ON CERTAIN 416F, 420F, AND 430F BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE PUMP ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BRAKE PUMP ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 322-3155 ENGINE OIL FILTERS (LUBE ELEMENT ASSEMBLIES) FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 322-3155 ENGINE OIL FILTERS (LUBE ELEMENT ASSEMBLIES) FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR UPDATING THE WINDOW REGULATOR LIFT KIT ON CERTAIN MT4400D AND 794 AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR UPDATING THE WINDOW REGULATOR LIFT KIT ON CERTAIN MT4400D AND 794 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 HOSE ASSEMBLIES ON CERTAIN CW14, CW16, AND PS-150C PNEUMATIC COMPACTORS PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 HOSE ASSEMBLIES ON CERTAIN CW14, CW16, AND PS-150C PNEUMATIC COMPACTORS
PRODUCT SUPPORT PROGRAM FOR THE INSPECTION OR REPAIR OF THE HOIST/BRAKE HYDRAULIC SYSTEM ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR THE INSPECTION OR REPAIR OF THE HOIST/BRAKE HYDRAULIC SYSTEM ON CERTAIN 773G AND 775G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING XT6-12 HOSE ASSEMBLIES ON CERTAIN WHEEL EXCAVATORS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING XT6-12 HOSE ASSEMBLIES ON CERTAIN WHEEL EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT WHEEL BEARINGS ON CERTAIN 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT WHEEL BEARINGS ON CERTAIN 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM REWORKING THE TRANSMISSION ON CERTAIN 735C, 745C, AND 740C EJECTOR ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM REWORKING THE TRANSMISSION ON CERTAIN 735C, 745C, AND 740C EJECTOR ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE A-FRAME ON CERTAIN 789C OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSPECTING THE A-FRAME ON CERTAIN 789C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGERS ON CERTAIN 797, AND 797B OFF-HIGHWAY TRUCKS RETROFITTED WITH C175 ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGERS ON CERTAIN 797, AND 797B OFF-HIGHWAY TRUCKS RETROFITTED WITH C175 ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 DRIVE MOTOR HOSE ASSEMBLIES ON CERTAIN 216B3, 226B3, 226D, 232D, 236D, 242D, 246D, 262D, 272D2, 272D2 XHP SKID STEER LOADERS, 239D, 249D, 259D, 279D, 289D, 299D2, 299D2 XHP COMPACT TRACK LOADERS, AND 257D, PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 DRIVE MOTOR HOSE ASSEMBLIES ON CERTAIN 216B3, 226B3, 226D, 232D, 236D, 242D, 246D, 262D, 272D2, 272D2 XHP SKID STEER LOADERS, 239D, 249D, 259D, 279D, 289D, 299D2, 299D2 XHP COMPACT TRACK LOADERS, AND 257D,
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AFTERCOOLER BOLTS ON CERTAIN 793D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE AFTERCOOLER BOLTS ON CERTAIN 793D OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING CYLINDER GUARD MOUNTING HARDWARE ON CERTAIN 14M MOTOR GRADERS EQUIPPED WITH FACTORY INSTALLED STEERING CYLINDER GUARDS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING CYLINDER GUARD MOUNTING HARDWARE ON CERTAIN 14M MOTOR GRADERS EQUIPPED WITH FACTORY INSTALLED STEERING CYLINDER GUARDS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 365-5470 OR 364-6369 VENTURI TUBE ON CERTAIN 773G, 775G, 777G, AND 777G OFF-HIGHWAY TRUCKS, 854K WHEEL DOZERS, 990K WHEEL LOADERS, D10T, AND D11T TRACK-TYPE TRACTORS IF EQUIPPED WITH A PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 365-5470 OR 364-6369 VENTURI TUBE ON CERTAIN 773G, 775G, 777G, AND 777G OFF-HIGHWAY TRUCKS, 854K WHEEL DOZERS, 990K WHEEL LOADERS, D10T, AND D11T TRACK-TYPE TRACTORS IF EQUIPPED WITH A
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR DRIVE AXLE GROUP ON CERTAIN 422F, 422F2, 427F2, 428F, 428F2, 432F, AND 432F2 BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR DRIVE AXLE GROUP ON CERTAIN 422F, 422F2, 427F2, 428F, 428F2, 432F, AND 432F2 BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 1632426 FUEL LINE CHECK VALVE ON CERTAIN 797F AND 797F XQ, OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE 1632426 FUEL LINE CHECK VALVE ON CERTAIN 797F AND 797F XQ, OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 357-1140 FAN SPIDER AS IN THE 295-5172 SUCTION FAN GP ON CERTAIN 777G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 357-1140 FAN SPIDER AS IN THE 295-5172 SUCTION FAN GP ON CERTAIN 777G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOS LINES ON THE REAR AXLE HOUSING ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOS LINES ON THE REAR AXLE HOUSING ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS
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