Usage:
21Jul2016 |
(Revised 31Aug2016) |
Before/After | PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE NRS COOLER ON CERTAIN C15, AND C18 INDUSTRIAL ENGINES, 735C AND 745C ARTICULATED TRUCKS, 770G AND 772G OFF-HIGHWAY TRUCKS, 825K SOIL COMPACTORS, 826K AND 836K LANDFILL COMPACTORS, 834K WHEEL DOZERS, 988K WHEEL LOADERS, D8T AND D9T TRACK-TYPE TRACTORS, MH3295 MATERIAL HANDLERS, PL83 AND PL87 PIPELAYERS, AND RM500B ROTARY MIXERS |
|
108G 108C 1061 | PS45159 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45159" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 21Jul2016 Service Letter. Changes have been made to the Title and Problem to remove machines that are not included in the Affected Product. |
TERMINATION DATE |
31Jul2017 |
PROBLEM
The existing NRS cooler weld at exhaust outlet can fail on certain C15 and C18 Industrial Engines, 735C and 745C Articulated Trucks, 770G and 772G Off-Highway Trucks, 825K Soil Compactors, 826K and 836K Landfill Compactors, 834K Wheel Dozers, 988K Wheel Loaders, D8T and D9T Track-Type Tractors, MH3295 Material Handlers, PL83 and PL87 Pipelayers, RM500B Rotary Mixers. If the existing NRS cooler weld fails it can cause an external coolant leak from the NRS cooler. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
735C | TFJ00214 |
745C | TFK01102, 1110, 1126, 1129, 1131, 1140-1141, 1167, 1170-1184, 1186-1187, 1191, 1193-1196, 1200-1202, 1204-1206, 1210, 1214, 1218, 1220, 1222-1229 |
770G | KDH00304-00307, 310-311, 313-316 |
772G | KEX00200-00202, 204 |
825K | 23305015-05016 |
826K | 23206227-06230, 6232-6233, 6235-6236, 6241 |
836K | TWZ00569-00570, 573-574 |
988K | TWX00883, 885, 887, 891-892, 894-901, 903-909, 918-919, 924-927, 929 |
D8T | FMC00553, 570-582, 584-592, 597, 599, 604-605, 607, 609, 616, 621 |
D9T | REX00429, 434-437, 439-446 |
PL83 | CB200122-00130, 132-133, 135, 137-147, 149-150, 152-156 |
PL87 | TEC00123-00125, 128, 130-132, 135, 145, 147, 149 |
RM500B | MB900137-00138 |
*******Group 2******* | |
C15 | LDN01632 N5F00800-00801, 803-814, 817-832, 835-842 |
C18 | BDN02263-02264, 2266-2267, 2274, 2276-2289, 2291-2308, 2310 N8F00618, 620-626, 628-636, 638-640, 642-652, 655-659, 662, 664, 666-667, 669-673, 682 ZPS00247-00251, 253-258, 262-264, 267-268 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 4F7391 | SEAL-O RING (After Failure Only) |
2 | 7L6580 | SEAL-O-RING (After Failure Only) |
1 | 8T9588 | SEAL-O-RING (After Failure Only) |
3 | 9N5085 | CLAMP-V-BAND (After Failure Only) |
1 | 3249290 | BELLOWS AS (After Failure Only) |
4 | 3442636 | CLAMP AS (After Failure Only) |
1 | 4369149 | COOLER AS-NRS (After Failure Only) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 4F7391 | SEAL-O RING (After Failure Only) |
2 | 7L6580 | SEAL-O-RING (After Failure Only) |
1 | 8T9588 | SEAL-O-RING (After Failure Only) |
3 | 9N5085 | CLAMP-V-BAND (After Failure Only) |
1 | 3249290 | BELLOWS AS (After Failure Only) |
4 | 3442636 | CLAMP AS (After Failure Only) |
1 | 4369149 | COOLER AS-NRS (After Failure Only) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Inspect the NRS cooler weld joints on the exhaust outlet end of the cooler as shown in Image1. May need to use a mirror to look at the backside and bottom of NRS cooler weld. If an incomplete or cracked weld is found, replace the NRS cooler according to the "After Failure" portion of this program. Take photos of any incomplete or cracked welds on the NRS cooler and attach in SIMS with claims reported as "After Failure". "After Failure" claims that don't include attached photo evidence of the incomplete or cracked weld in SIMS will be rejected. |
Image1 |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-36 mo |
NOTE: This is a 1.0-hour job for Group 1 | ||||||
NOTE: An additional 3.0 hours is allowed for "After Failure" repair only. NOTE: "After Failure" claims must include photo evidence of incomplete or cracked weld attached in SIMS. |
*******Group 2******* | ||||||
0-36 mo |
NOTE: This is a 1.0-hour job for Group 2 | ||||||
NOTE: An additional 3.0 hours is allowed for "After Failure" repair only. NOTE: "After Failure" claims must include photo evidence of incomplete or cracked weld attached in SIMS. NOTE: Reasonable Travel Time and Mileage is allowed for Group 2. |
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |