PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING CYLINDER GUARD MOUNTING HARDWARE ON CERTAIN 14M MOTOR GRADERS EQUIPPED WITH FACTORY INSTALLED STEERING CYLINDER GUARDS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING CYLINDER GUARD MOUNTING HARDWARE ON CERTAIN 14M MOTOR GRADERS EQUIPPED WITH FACTORY INSTALLED STEERING CYLINDER GUARDS

Usage:

TEBE4699-00

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16May2016

U-236

D-214

O-209

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING CYLINDER GUARD MOUNTING HARDWARE ON CERTAIN 14M MOTOR GRADERS EQUIPPED WITH FACTORY INSTALLED STEERING CYLINDER GUARDS
4303 7164		PI32632

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32632" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32632" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Nov2016	31May2017

PROBLEM

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The factory-installed steering cylinder guard mounting hardware needs to be replaced with different hardware on certain 14M Motor Graders. The existing hardware may result in reduced pin engagement which could damage the steering cylinder mounting.

AFFECTED PRODUCT

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Model	Identification Number
14M	R9J01743-01744, 1747, 1749-1750, 1762, 1765, 1772-1774, 1783-1785, 1795, 1797-1798, 1800-1801, 1803

PARTS NEEDED

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Qty	Part Number	Description
2	7X0632	WASHER-HARD
2	8T4185	BOLT-HEX HEAD
2	0910081	SPACER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Remove the 8T-4185 or 8T-4186 Bolt that is holding the cylinder guard (Note: Some machines were built with an alternate 8T-4186 Bolt here). These bolts will not be reused.
Remove and retain the 7X-7729 Washer.
Remove the 9C-5344 Spacer. The spacer will not be reused.
Install a new 7X-0632 Washer below guard.
Install a new 091-0081 Spacer between washer and guard.
Install the retained 7X-7729 Washer above guard.
Install a new 8T-4185 Bolt.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.5-hour job

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING CYLINDER GUARD MOUNTING HARDWARE ON CERTAIN 14M MOTOR GRADERS EQUIPPED WITH FACTORY?INSTALLED STEERING CYLINDER GUARDS

MODELS INVOLVED - 14M Motor Graders

Dear Cat Product Owner:

The factory-installed steering cylinder guard mounting hardware needs to be removed and replaced with different hardware on the products listed below. The existing hardware may result in reduced pin engagement which could damage the steering cylinder mounting. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 16May2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 16May2016 Service Letter