PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGERS ON CERTAIN 797, AND 797B OFF-HIGHWAY TRUCKS RETROFITTED WITH C175 ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGERS ON CERTAIN 797, AND 797B OFF-HIGHWAY TRUCKS RETROFITTED WITH C175 ENGINES

Usage:

TEBE4689-00

Show/hide table

15Jun2016

U-312

Show/hide table

Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGERS ON CERTAIN 797, AND 797B OFF-HIGHWAY TRUCKS RETROFITTED WITH C175 ENGINES
1052 1053 1071 1061		PS45115

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45115" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

30Jun2018

PROBLEM

Show/hide table

For certain 797 and 797B Off-Highway Trucks with C175 engines installed, the existing turbochargers can fail causing unscheduled down time.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
797	5YW00260
797B	JSM00151-00152, 220-225, 236-237, 244, 256

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
4	8C3107	SEAL-O-RING
4	1370135	DOWEL
8	2126932	CLAMP-T'BOLT
16	2168578	SEAL-O-RING-STOR
16	2190313	CLAMP-T'BOLT
4	2287090	SEAL-O-RING-ORFS
4	2287103	SEAL-O-RING-STOR
8	2473393	CLAMP-V-BAND
17	2502343	SEAL-O-RING
4	2733538	HOSE-HUMP
4	3116030	SCREEN AS
4	3309743	CONNECTOR-ORFS
4	3343674	HOSE-HUMP
4	3715943	CLAMP-V-BAND
4	4435940	BELLOWS AS
8	4461290	CLAMP-V-BAND
4	4976417	TURBO GP-BASIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Replace the current turbochargers with 497-6417 Turbochargers.

Refer to KENR6052 for the turbocharger removal and installation procedure.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 25.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Show/hide table