PRODUCT SUPPORT PROGRAM FOR INSPECTING THE A-FRAME ON CERTAIN 789C OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING THE A-FRAME ON CERTAIN 789C OFF-HIGHWAY TRUCKS

Usage:

TEBE4685-00

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13Oct2016

J540

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSPECTING THE A-FRAME ON CERTAIN 789C OFF-HIGHWAY TRUCKS
3260		PS61334

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61334" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2018

PROBLEM

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The 8X-8919 Support As may crack on certain 789C Off-Highway Trucks. The cracking may lead to failure of rear axle housing support group and result in unplanned down time. The 8X-8919 Support As is commonly referred to as the A-Frame.

AFFECTED PRODUCT

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Model	Identification Number
789C	2BW02011-02012, 2037-2038, 2041-2042, 2049, 2060-2062, 2064, 2071

PARTS NEEDED

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Qty	Part Number	Description
8	2B7218	BOLT
1	6V0444	BEARING-SPHER
1	8X8919	SUPPORT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Special Instruction, REHS9309, "Procedure to Inspect the Support Assembly on Certain 785C, 785D, 789C, and 789D Off-Highway Trucks".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-47 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
20001-30000 hrs, 48-72 mo	47.0%	25.0%	0.0%	0.0%	40.0%	75.0%
30001-40000 hrs, 73-84 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%

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NOTE: This is a 100.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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