PRODUCT SUPPORT PROGRAM FOR UPDATING THE WINDOW REGULATOR LIFT KIT ON CERTAIN MT4400D AND 794 AC OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR UPDATING THE WINDOW REGULATOR LIFT KIT ON CERTAIN MT4400D AND 794 AC OFF-HIGHWAY TRUCKS

Usage:

TEBE4660-00

29Apr2016


K02C
R080
R461
T030
T035

 

Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR UPDATING THE WINDOW REGULATOR LIFT KIT ON CERTAIN MT4400D AND 794 AC OFF-HIGHWAY TRUCKS

1400 7310 7308 7273
PS45055
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45055" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Apr2018

PROBLEM

The existing Window Regulator Lift motor can fail on certain MT4400D and 794 AC Off-Highway Trucks. If the motor fails, then the window becomes nonoperational and the motor must be replaced.

AFFECTED PRODUCT

Model Identification Number
794 AC  MT500100-00111
MT4400D AC MH400801-00803

MT400804-00808

PARTS NEEDED

Qty

Part Number Description
1 5P5952 SEAL
8 8T0328 WASHER-HARD
8 9X2498 SCREW-HEX FLANGE
2 4323612 BEZEL
2 4779369 SWITCH AS
1 4808892 BRACKET
7 4811479 SCREW
1 4813250 REGULATOR-WINDOW
1 4813258 WINDOW
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the Service Manual if/as necessary and see Special Instructions M0069242 to update the Window Regulator Lift Kit with a new bracket, motor, and control buttons.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-6000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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