PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 HOSE ASSEMBLIES ON CERTAIN CW14, CW16, AND PS-150C PNEUMATIC COMPACTORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 HOSE ASSEMBLIES ON CERTAIN CW14, CW16, AND PS-150C PNEUMATIC COMPACTORS

Usage:

TEBE4655-00

16May2016


U-239
A-182

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING XT6-12 HOSE ASSEMBLIES ON CERTAIN CW14, CW16, AND PS-150C PNEUMATIC COMPACTORS

3154
PS45067
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45067" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31May2018

PROBLEM

The XT6-12 hose assemblies need to be inspected and may need to be replaced on the Affected Product. These hose assemblies, if manufactured from XT6ES (161-1835) or ToughGuard (238-8346) bulk hose manufactured from 27-Jul-15 through 31-Oct-15 may fail due to a manufacturing defect. If one of these hose assemblies fail it may develop a pin hole leak or blister of oil within the hose.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
CW14  LTJ00415-00416
*******Group  2*******
CW16  TL500103-00124
*******Group  3*******
PS-150C  FPS01437-01439

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
8 6V9746 SEAL-O-RING-ORFS (AS NEEDED)
1 1772215 STRAP-CBL DUAL (AS NEEDED)
1 3747944 HOSE AS (IF REQUIRED)
1 3747945 HOSE AS (IF REQUIRED)
1 3747946 HOSE AS (IF REQUIRED)
1 3747947 HOSE AS (IF REQUIRED)
1 BULK_OIL HYD OIL (AS NEEDED; SEE OMM)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
8 6V9746 SEAL-O-RING-ORFS (AS NEEDED)
1 4788962 HOSE AS (IF REQUIRED)
1 4788963 HOSE AS (IF REQUIRED)
1 4788964 HOSE AS (IF REQUIRED)
1 4788965 HOSE AS (IF REQUIRED)
1 BULK_OIL HYD OIL (AS NEEDED; SEE OMM)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
2 6V9746 SEAL-O-RING-ORFS (AS NEEDED)
1 2483298 HOSE AS (IF REQUIRED)
1 BULK_OIL HYD OIL (AS NEEDED; SEE OMM)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to Special Instruction M0071890 for the Rework Procedure.

The impacted hose has a cure date code range of 27-Jul-15-6 through 31-Oct-15-6. The cure date is ink jet printed in white ink (Image 1) and can be found on the black portion of the hose surface (not in the hose layline). Prior to removal of the assembly, locate the cure date on the hose. If the date code is from 27-Jul-15-6 through 31-Oct-15-6, OR if the cure date cannot be found on the hose, remove and replace the assembly following the rework procedure. The cure date of the hose is NOT located on the white tag (Image 2) found on the hose assembly.
Image1
Image2

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-1200 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Allow 1 hour for inspection of all hoses.
An additional 2 hours to remove and install the Hood As. if required.
An additional 2 hours will be allowed for each hosed replaced up to a maximum of 8 hours.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-1200 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Allow 1 hour for inspection of all hoses.
An additional 2 hours to remove and install the Hood As. if required.
An additional 2 hours will be allowed for each hosed replaced up to a maximum of 8 hours.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-1200 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 3

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Allow 1 hour for inspection of all hoses.
An additional 2 hours to remove and install the Hood As. if required
An additional 2 hours allowed to replace the hose if required.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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