PRODUCT SUPPORT PROGRAM FOR UPDATING THE RADIATOR CORE MOUNTING GROUPS ON CERTAIN 777G OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE RADIATOR CORE MOUNTING GROUPS ON CERTAIN 777G OFF-HIGHWAY TRUCKS

Usage:

TEBE4665-00

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16May2016

N01H
N020

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR UPDATING THE RADIATOR CORE MOUNTING GROUPS ON CERTAIN 777G OFF-HIGHWAY TRUCKS
1353 1356		PS90590

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90590" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31May2018

PROBLEM

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Certain 777G Off-Highway Trucks can experience radiator core leaks due to insufficient core mounting groups.

AFFECTED PRODUCT

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Model	Identification Number
777G	RDR00154-00156, 176-178, 212

PARTS NEEDED

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Qty	Part Number	Description
6	7G8839	SPACER
6	7T8331	MOUNT AS.
6	7X2555	BOLT-HEX HEAD
6	8T4132	NUT-HEX
6	8T4648	BOLT-HEX HEAD
6	8T4895	WASHER-HARD
6	8T7338	BOLT-HEX HEAD
18	2678821	WASHER
2	3581711	PLATE
2	3855622	PLATE
2	3855623	BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Rework the radiator core mounting. Refer to Service Magazine, SEPD1868, "An Improved Radiator Group Is Now Used on Certain 777G Off-Highway Trucks", for the repair procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-16000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 12.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Note: The 12 hours for the time to remove and install the radiator group. The welding labor is to be covered by the customer.

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