PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SUSPENSION HEADS AND SEALING COMPONENTS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SUSPENSION HEADS AND SEALING COMPONENTS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS

Usage:

TEBE2059-00

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15Dec2014

N016
N020

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SUSPENSION HEADS AND SEALING COMPONENTS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
7555 7200 7201 7213 7230		PS90436

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90436" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Dec2016

PROBLEM

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The existing sealing systems on the rear suspension cylinders used on the 795F AC Off-Highway Trucks can fail in extreme environmental applications. The suspension head assembly design has been improved to accommodate the new sealing components. A new sealing system for the rear suspension group is recommended for these extreme environments and includes a new buffer seal assembly.

AFFECTED PRODUCT

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Model	Identification Number
795F AC	ERM00153-00154, 174, 176-178, 183, 190, 202-203, 228, 232-233, 252-254, 259

PARTS NEEDED

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Qty	Part Number	Description
1	3124260	SEAL AS-BUFFER
1	3850048	SEAL-U-CUP
1	3850049	RING-BACKUP
1	3960635	RING-WEAR
1	4426252	HEAD AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Reference KENR8727 for the removal and installation, and disassembly and assembly of the rear suspension cylinders.

Assemble the suspension cylinders using the improved, 442-6252 Head As.

The strut part number and serial number MUST be be referenced in the warranty claim.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-14000 hrs, 0-24 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%
14001-18000 hrs, 25-36 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%

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NOTE: This is a 31.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Parts and labor are for one strut. Two claims are permitted to be applied to each affected machine identification number. Include the strut part number and serial number in the comments section of the warranty claim.

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