PRODUCT SUPPORT PROGRAM FOR ADDITIONAL SUPPORT WITH REWORKING THE FRAME ASSEMBLY ON CERTAIN 777G OFF-HIGHWAY TRUCKS
Usage:
TEBE2012-00
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| 30Sep2014 |
K632
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| Containment - Before/After (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR ADDITIONAL SUPPORT WITH REWORKING THE FRAME ASSEMBLY ON CERTAIN 777G OFF-HIGHWAY TRUCKS |
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| 7755 1801 7261 7076 4220 7051 0679 | PS90418 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
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| NOTE: | When reporting the repair, use "PS90418" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Sep2015 |
PROBLEM
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| The reworks required to the frame assembly as per PI32323 on certain 777G Off-Highway Trucks has resulted in a local requirement to support a specialist workforce. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 777G | TNM00112, 114, 118-120, 122, 124, 135, 137, 139, 141, 159-162, 164, 166, 639-640 |
PARTS NEEDED
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| No parts needed for this program |
ACTION REQUIRED
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| The affected population requires reworking to incorporate repairs on the frame assembly for improved service life and quality. This letter provides the dealer with commercial assistance to perform these tasks. |
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SERVICE CLAIM ALLOWANCES
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0-36 mo |
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| NOTE: This is a 0.0-hour job | ||||||
| NOTE: A total amount of $19192.04 will allowed to support a specialist workforce. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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