PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE2024-00

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14Oct2014

B270
B330
B350
B83W
D100
D120
D241
D260
D310
D340
D350
D430
D470
D500
E100
E130
E140
E250
E300
E350
E400
E459
E480
E490
E500
H140
H160
H190
H200
H430
H510
L240
N020
N022
N026
N030
N140
P020
P03A
P210
P230
P234
P237
P238
P260
P261
P262
P263
P264
P265
P280
P282
P283
P287
P297
P320
P332
P338
P339
P350
P380
R440
T010
W503
W540
W611
W623
Y250
Z800
Z850

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
733T		PS90420

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90420" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2015

PROBLEM

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There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain Caterpillar Products.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
216B	RLL04039
236B	HEN02766
246C	JAY07610, 7745, 8496, 8704, 8706, 9266
248B	SCL01917
257B	SLK08913
416E	SHA01159, 3048, 3872, 5439, 5805
420E	HLS02327, 4529, 5036, 5708 PRA00614
420F	LTG00158, 214
430E ST	SWC00635
924G	9SW00877, 1811
928G	6XR01888, 3826 DJD02437
928H	CXK00472, 1963
930H	DHC00398
938G	4YS02109
938G II	CRD00985, 1607, 1640, 2558
938H	JKM01373, 2208, 2255 MJC00239, 563
D4G XL	HYD01390
TH414	TBZ00859

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*****Group 2*****
120H	5FM03128, 3275
12H	4ER00625, 634, 938, 1032 4XM02423
12K	SZP00226-00229
12M	B9F00347, 361, 363, 516-517, 564, 1332-1334, 1497
140G	5MD01178
140H	2ZK01455, 5417, 7219, 7878-7879, 7966, 8067 5HM03814 9TN00724 APM02253, 2484
140K	JPA01243, 1321-1322, 1428, 1430, 1434, 1501-1502, 1504, 1662 SZL02024
140M	B9D00248, 627, 789, 822, 840, 1085, 1178, 1183, 1285, 1319, 1365, 1692, 3180, 3209, 3310, 3569-3570, 3860, 4040, 4162, 4215, 4219, 4347
143H	APN00578, 946
14M	B9J00635
160H	ASD00507
320B	4MR00660
320C	AMC01102, 3776 ANB01151 FBA05939 PAB04830 RAW00275, 288, 458, 468, 696, 718, 900, 1053, 1199, 1224
320C L	EAG00508
320D	A6F01456, 1459, 1626, 1670, 2022, 2033-2034, 2062-2063 BWZ01367, 3837 FAL02281, 7923, 8418, 8773, 8779, 8782, 8911, 8958, 9422, 9606, 9614, 9802-9803, 11112, 11120, 11153 KGF07345, 7353-7354, 7366, 8563, 8576, 8856-8857 MZD00202, 1169, 1193, 1207, 1261-1262, 1269, 1271-1273
320D L	A8F00389
321D LCR	MDT00271, 276-277, 279
323D L	LFL00110, 112-113, 293, 391
324D L	DFP00968 T2D00362
325B	2JR01767
330	5YM00081
330C L	CYA00196, 1125
330D L	B6H00136, 148, 433 JLP00104, 150, 372, 579, 690, 748, 750, 920 R2D00210, 227-228, 245, 249
336D 2L	ZCT00200-00203, 221, 238-239, 251, 278
336D L	J2F00248, 705, 707, 720, 722, 724, 727, 738-739, 805, 808-809, 819, 828, 958, 964, 967-968, 1048 M4T00388, 390, 392, 397, 429, 720, 1021, 1133, 1324, 1778, 1889, 1892, 1982, 2047, 2109-2110, 2143, 2162, 2164, 2166, 2315-2316, 2556-2557, 2738 W3K00712, 721, 1520 ZML00490, 492, 495, 497, 501
345B	4SS00982
345C	PJW01187
349D L	JGB00449, 489, 541, 569
365C L	ELC00248, 336, 434, 552 MCS00243
374D L	PAS00742, 798, 907
385C L	SBE00255, 271
621G	DBB00320-00321, 582
631G OEM	DXE00117
725	AFX00876, 878, 1483 B1L00677, 1121
730	B1M00254, 1069, 1807, 2046, 2438, 3403, 3446
735	AWR00404
735B	L4D00367, 371, 422
740	AXM01296, 1709 B1P00373, 600, 1092, 1170, 1228, 1252, 1500, 1516, 1838, 3371, 3506, 4844, 4910, 5211-5212, 5356
740B	L4E01003, 1097, 1112, 2005, 2009, 2013, 2016, 2391, 2402, 2618, 2766
770	BZZ00149-00150, 299, 353, 425
777B	4YC01566
777C	4XJ00501, 857
777D	AGC01356
777F	JRP00926-00927, 1249-1251, 1310, 1312, 1396, 1459, 1995-1997, 2460, 2771, 2777, 2816
777G	TNM00484, 486, 511, 578
815F	1GN00555 BKL00711
815F 2	BYN00326, 475, 493, 505, 519, 700, 707, 718, 722, 729, 921, 982, 1040
834H	BTX00199
950G	2JS01631, 1767 3JW01040, 1834, 2526
950G II	AXX00663, 1965
950H	JLX00164, 186, 199, 217, 319-320, 406 K5K00335, 663, 1362, 1529, 1576, 1725, 2155, 2219, 2328 M1G01831, 2099-2100 N1A03016
962G II	AXY00469
962H	K6K00224, 345 M3G00740
966G	9RS00812, 1209, 1286
966G II	ANZ01165
966H	A6D00846, 1302, 1695, 1698, 2309 RYF00522, 524, 624
972H	A7D01084, 1117
980G	2KR00990, 1383, 1457, 1459, 1530, 2982, 3929
980H	JMS00834, 1221, 3221, 3424, 5071, 5074, 5190, 5202, 5478, 6349 KZL01235
988G	BNH01075
988H	BXY00623, 2082, 2511, 4282, 4285
AP-1055D	A6P00104 FAC00735
AP-555E	A5D00217
AP1055E	TRS00101
CP-533E	TLH00175
CP56	FCP00169
CS-563E	CNG00668
CS44	M4C00187, 220, 228
CS54	C5R00177, 301
D10R	3KR01785
D10T	RJG00450, 1141, 1716
D6K LGP	DHA00746
D6N XL	AKM01851, 1855 CBJ00440 CCK00763, 797 JAH00298 LJR00220, 272, 286, 860, 1283
D6R III	GMT00177, 193, 195
D6T	JHB00271, 273-274, 303-304 SMC00568, 587, 595, 599, 605-606, 629
D6T LGP	KJL00664
D6T XL	GCT01090, 2026 LAE00551, 611, 614
D7R II	AEC01927
D7R LGP	DLN00105-00106
D8R	7XM01021 9EM01075
D8R II	AKA00537, 568, 572, 682, 971, 1188, 1193
D8T	J8B00347, 388, 497, 734, 817, 1215, 1360, 1405, 1484, 1500, 1531, 1562, 1616, 1651, 2300, 2311, 2365, 2401, 2405, 2425, 2437, 2464, 2471, 2643, 2865, 2945, 3130, 3228, 3230-3231, 3265, 3312, 3350, 3359, 3364, 3415-3416, 3424, 3456, 3459, 3462, 4602, 4608, 4612, 4625, 4676-4677 KPZ01328, 1660, 2035, 2371, 3139, 3979, 3989
D9T	RJS01061 TWG00357, 406, 445, 476, 530
PM-465	5ZS00132
RM-300	BWR00253

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3363566	PL121 Radio Software (Analog)
1	4341356	PL121 Radio Software (Digital)
1	4452631	PL300 Software
1	4498593	PL522 Software
1	4533675	PL522 Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3363566	PL121 Radio Software (Analog)
1	4341356	PL121 Radio Software (Digital)
1	4452631	PL300 Software
1	4498593	PL522 Software
1	4533675	PL522 Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update firmware for the Product Link Quality Initiative

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to machine:

1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading all ECM software for this machine from SIS Web.

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the machine serial number is entered to retrieve the latest Product Link software from SIS WEB, it is possible that the displayed flash file may be out of date.

A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.

Image1.1.1

In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.

3. Update all the software on the machine. Refer to TMI for the appropriate Engine software for each machine.

4. Refer to Image 1.2.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine.

Image1.2.1

Note: If the machine is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.3.1. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.

Image1.3.1

5. Reload the updated ECMs with their respective ECM replacement files to ensure that no configurations or calibrations are lost.

6. If the machine is equipped with a PL522 device, submit a case through the Product Link support portal to to schedule a timeslot to have the radio flashed over the air after updating the Product Link software. The machine will need to be on during the update to ensure a successful flash over the air.