PRODUCT SUPPORT PROGRAM FOR SUPPLEMENTING THE REWORK OF THE RIGHT HAND SIDE OF THE FRONT SUSPENSION MOUNTING ON CERTAIN 775F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR SUPPLEMENTING THE REWORK OF THE RIGHT HAND SIDE OF THE FRONT SUSPENSION MOUNTING ON CERTAIN 775F OFF-HIGHWAY TRUCKS

Usage:

TEBE2048-00

Show/hide table

30Oct2014

L400

Show/hide table

Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR SUPPLEMENTING THE REWORK OF THE RIGHT HAND SIDE OF THE FRONT SUSPENSION MOUNTING ON CERTAIN 775F OFF-HIGHWAY TRUCKS
7051 7201 7000		PS61275

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

Show/hide table

NOTE:

When reporting the repair, use "PS61275" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

30Apr2015

PROBLEM

Show/hide table

Certain rework procedures require additional labor time to perform,
over and above those hours allocated to complete the update, on certain
775F Off-Highway Trucks. Under certain field conditions, and to adhere
to some regulatory requirements, a second person may be necessary to
assist in performing additional functions required to complete the
Rework Procedure.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
775F	DLS00454, 462-463, 527, 545-546, 697-701, 709, 741-743, 749-750

PARTS NEEDED

Show/hide table

No parts needed for this program

ACTION REQUIRED

Show/hide table

Bring the machine up to current specification for improved service life
and expected quality standard by performing specific front frame
Service Letter Rework Procedures. This Service Letter program covers
labor time when an additional person is required to assist in
performing certain necessary operations while carrying out required
Rework Procedures.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-96 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%