PRODUCT IMPROVEMENT PROGRAM FOR REPLACING SOFTWARE ON CERTAIN 16M MOTOR GRADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING SOFTWARE ON CERTAIN 16M MOTOR GRADERS

Usage:

TEBE2098-01

Show/hide table

20Oct2014

(Revised 11Nov2014)

U-601

A-452

D-540

O-523

Show/hide table

*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING SOFTWARE ON CERTAIN 16M MOTOR GRADERS
7610 4808 7620 4800		PI32398

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32398" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32398" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 20Oct2014 Service Letter. Changes have been made to the Action Required..

Show/hide table

COMPLETION DATE	TERMINATION DATE
30Apr2015	31Oct2015

PROBLEM

Show/hide table

New power train system software, implement system software, engine software and Messenger software needs to be installed on certain 16M Motor Graders. The Operation and Maintenance Manual needs to be replaced.

SOFTWARE CHANGES

Power Train:
- Improvement to add a new machine travel speed matching shift strategy when shifting out of a neutral state
- Implementation of a Limited Inching pedal strategy to limit modulation in higher gears
- Improvement to add an anti-stall protection strategy that will auto shift to Neutral during low rpm operation in a selected gear in order to reduce engine stalls and to minimize potential transmission torsional coupler damage
- Revised Autolube low pressure event strategy to allow programmed pressure threshold activation values
- Improvement to add a new machine travel speed matching shift strategy when shifting out of a neutral state
- Implementation of a Limited Inching pedal strategy to limit modulation in higher gears

Implement:
- Improvement to support Advanced Control Joystick operation
- Improvement to allow individual implement functions to be locked out
- Improvement to add a Blade Rotation Angle Limit feature
- Reduction of unnecessary activations of the secondary steering pump
- Reduction of nuisance steering system event codes
- Improved strategy for secondary steering pump operation to allow automatic pump shutdowns under certain machine conditions
- Improvement to provide greater proportional control of the ripper
- Improvement to provide greater proportional control of machine
articulation
- Improvement to enable machine articulation electronic stops with snubbing to minimize frame wear
- Improvement to add a new configurable ripper auto stow feature

Engine
- Implementation of a Working Low Idle strategy that maintains an elevated low idle when the machine is in gear
- Addition of a new Optimum Power setting that enables a working torque level in each gear for optimum performance and durability
- Improvement for a new rpm based torque curve adjustment to provide operator awareness that a downshift is needed in order to avoid potential transmission torsional coupler damage

AFFECTED PRODUCT

Show/hide table

Model

Identification Number

16M

B9H00100-00111, 115, 120-121, 123, 127-128, 130-131, 133, 139, 142-143, 147-150, 152-153, 158-159, 164-165, 167, 169, 172, 177-180, 183, 185, 190-191, 197, 199, 201-202, 207-208, 214, 217-219, 222, 226, 232, 234, 239-241, 243, 249, 264, 266, 268, 281-282, 284, 286, 288, 290, 294, 297-298, 300-303, 305, 308-309, 312, 319-322, 324, 328-330, 334, 336, 339, 345-348, 350, 353-356, 358, 360, 366-367, 370, 372-373, 376, 378-379, 382, 387, 389-390, 396, 399-400, 403, 406, 410-416, 424, 426, 429, 431-432, 434, 439-440, 443, 445, 447, 450-452, 456, 464-465, 467, 472, 475, 477, 480-481, 483-484, 487, 489, 496, 506-507, 513, 515, 518, 523-524, 530, 534-536, 538, 541-542, 547, 549, 553, 560-561, 564, 566-568, 572, 574, 578-579, 584-586, 589-590, 592-594, 597, 609, 614, 619-621, 623, 627, 633, 638, 642, 647-650, 653-654, 656-657, 662, 665, 668, 670, 674, 677, 680, 682, 684, 691, 694, 697-699, 712-713, 732, 735-736, 739, 744, 749, 754, 757-758, 766, 779, 781, 787, 792, 798, 802-803, 809-810, 814, 818, 820, 822, 826, 839, 842-843, 847-848, 850, 853, 857-858, 862

R9H00101-00102, 104-105, 110, 115-116, 125, 128, 139, 142, 144, 149, 154-155, 158, 163, 171, 191, 195, 198-199, 207-208, 210, 214, 225, 228, 243, 245, 257, 264, 281-284, 288, 290, 295-296, 299, 302, 304, 312-313, 320, 324-325, 328-329, 336-337, 339, 347, 351-352, 356-357, 369-371, 373-374, 381, 383, 392-393, 395, 398-399, 404, 408, 410, 425-426, 428, 436, 440, 451-452, 458, 461-462, 465, 468, 470-472, 474, 482, 484, 490, 495, 497, 502, 512, 515, 533, 535, 537-538, 546, 549, 557, 563, 571-572, 578-579, 583, 586, 591-592, 594, 598, 609, 614, 617, 620-621, 623, 625, 627-628, 630, 633, 636, 638, 640, 646, 651-653, 668, 674, 676, 679, 681, 685, 689, 692, 702, 710, 713, 715, 717, 741, 756, 767, 769-771, 778, 780-781, 785, 788-789, 798, 801, 815, 817, 820, 848, 850-851, 857-863, 866-867, 877, 884, 886-890, 892, 895, 897, 902, 911, 916-917, 920

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	5P7958	SLEEVE-CA SPLICE (For OMM If Required)
1	4586598	Implement (Implement ECM) Software Gp
1	4586609	Power Train (Transmission Chassis ECM) Software Gp
1	4636043	Messenger Language Group 1
1	4636044	Messenger Language Group 2
1	4636045	Messenger Language Group 3
1	4636046	Messenger Language Group 4
1	4636047	Messenger Language Group 5
1	4636048	Messenger Language Group 6
1	4636049	Messenger Language Group 7
1	4662366	16M Engine Electronic Ratings Software Gp
1	S_BU___	Operation and Maintenance Manual (16M)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 35% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

The latest power train system software, implement system software, engine software and the Messenger software for the 16M Motor Grader need to be updated at the same time to ensure compatability between the steering system controls and to provide the greatest benefit.

1.) Flash the software that is listed in the Parts Needed table, or the latest released software in SIS, on the appropriate ECMs. The supported languages in each Messenger software group are listed below:

Group 1 - English, Portuguese, Spanish, French, German
Group 2 - English, Portuguese, Danish, Finnish, Swedish
Group 3 - English, Portuguese, Italian, Greek, Hebrew
Group 4 - English, Portuguese, Russian, Arabic
Group 5 - English, Portuguese, Romanian, Indonesian, Ukrainian
Group 6 - English, Portuguese, Dutch, Norwegian, Slovenian
Group 7 - English, Portuguese, Dutch, Chinese, Turkish

2.) In order to provide greater durability to drive train components, in the Transmission Chassis ECM configuration menu, configure the "Inching Pedal Neutralizer Enable Status" to "Enabled".

3.) In order to provide greater durability to drive train components, in the Engine ECM configuration menu, configure the "Engine Idle Speed Management Enable Status" to "Enabled".

4.) A factory password is required to enable the "Number of Available Engine Power Levels" configuration of the engine power level. In order to provide greater durability to engine and drive train components, obtain a factory password and enable the configuration. A window will indicate that there is a charge for the factory password. However, no charges will be invoiced for this factory password SEA on 16M models. Set the "Number of Available Engine Power Levels" setting to "6" which is the new "Optimum" power setting.

5.) Order a replacement Operation and Maintenance Manual (OMM) in the required language for each 16M Motor Grader in your territory. Order the replacement OMM via the Caterpillar Media Information System. Refer to your Media Ordering Administrator to order the new manual. All updated OMMs are Revision 20 or higher.

English SEBU7884
Arabic SABU7884
Bulgarian S9BU7884
Chinese Simplified SCBU7884
Danish SYBU7884
Dutch SDBU7884
Estonian S9BE7884
Finnish SQBU7884
French SFBU7884
German SGBU7884
Greek SHBU7884
Indonesian S8BU7884
Italian SLBU7884
Japanese SJBU7884
Norwegian SNBU7884
Portuguese SPBU7884
Romanian S9BR7884
Russian SRBU7884
Serbian S9BV7884
Spanish SSBU7884
Swedish SWBU7884
Turkish STBU7884
Ukranian S9BW7884

Show/hide table