PRODUCT SUPPORT PROGRAM FOR ADDING ENGINE OIL ON CERTAIN 793D OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR ADDING ENGINE OIL ON CERTAIN 793D OFF-HIGHWAY TRUCKS

Usage:

TEBE2084-00

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17Dec2014

V27E

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR ADDING ENGINE OIL ON CERTAIN 793D OFF-HIGHWAY TRUCKS
1306 1308		PS90439

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90439" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

29Feb2016

PROBLEM

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This program is to provide assistance by providing engine oil for the ORS system between the 500 hour oil changes on certain 793D Off-Highway Trucks. The results of changing the engine oil is to mitigate the risk of piston ring breaking, piston ring groove wear and excessive carbon build up.

AFFECTED PRODUCT

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Model	Identification Number
793D	FDB01364-01367, 1371, 1434-1437, 1492-1493, 1496-1497, 1505, 1558-1559, 1571, 1573-1574, 1582, 1586, 1626, 1628, 1630-1632, 1801-1805

PARTS NEEDED

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Qty	Part Number	Description
291	BULK_OIL	ENGINE OIL 291 Liters
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Ensure the ORS tank is constantly supplied with new oil.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-40000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.0-hour job
Oil required to top up the ORS system can be claimed per 500 hour interval. Documentation of oil top up by customer must be provided i.e machine serial number, oil consumed and date must be included This program may be applied a maximum of 14 times per machine serial number.

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