PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIFFERENTIAL HOUSING ON CERTAIN 777F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIFFERENTIAL HOUSING ON CERTAIN 777F OFF-HIGHWAY TRUCKS

Usage:

TEBE2042-00

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06Oct2014

K311
K319
K350
K380

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIFFERENTIAL HOUSING ON CERTAIN 777F OFF-HIGHWAY TRUCKS
3258		PS61271

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61271" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2016

PROBLEM

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The existing differential housing can crack on certain 777F Off-Highway Trucks. If the existing differential housing cracks it needs to be replaced.

AFFECTED PRODUCT

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Model	Identification Number
777F	JRP02033-02037, 2169, 2175-2180, 2182, 2307-2308, 2639, 2641, 2643, 2646, 2648, 2676, 2680, 2700-2702, 2715, 2717, 2751, 2753-2754, 2899, 2906, 2908, 2910, 2912, 2914, 2916, 2918, 2925-2927, 2929, 2934, 2941-2942, 3036-3038, 3089, 3172, 3174, 3188, 3190

PARTS NEEDED

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Qty	Part Number	Description
1	10R9883	HOUSING AS-DIFF
1	3462104	HOUSING AS-DIFF
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.
Replace differential housing if found cracked during the component rebuild.
Refer to Disassembly and Assembly manual: RENR8304.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-18000 hrs, 0-40 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
18001-20000 hrs, 41-80 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 1.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
NOTE: a maximum of 1.0 hours is allowed to perform this replacement during component rebuilt.

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