Usage:
02Oct2014 |
J520
Containment - Before/After (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REPLACING 193-3288 DAMPER ON CERTAIN 777D OFF-HIGHWAY TRUCKS |
|
1205 | PS90419 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
NOTE: | When reporting the repair, use "PS90419" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
31Oct2015 |
PROBLEM
Existing counterweights on certain 777D Off-Highway Trucks may come loose due to pad fretting if equipped with a 193-3288 Vibration Damper. The 3931578/">393-1578 Vibration Damper will reduce vibration and reduce counterweight pad fretting. |
AFFECTED PRODUCT
Model | Identification Number |
777D | FKR01448, 1525, 1573, 1582, 1626-1634, 1668-1676, 1749-1755, 1757, 1760, 1788-1792, 1798-1809, 1843-1844, 1856-1857, 1868-1875, 1878-1882, 1885-1888, 1890-1894, 1897-1901, 1903-1912, 1929-1939, 1956-1973, 1984-1986, 2005, 2025-2034, 2045-2051 |
PARTS NEEDED
Qty |
Part Number | Description |
1 | 3931578 | DAMPER AS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
This program applies only for new Off-Highway Trucks in dealer inventory prior to delivery. Replace the existing vibration damper with a 3931578/">393-1578 Vibration Damper. Refer to Disassembly and Assembly, SENR1126, "Vibration Damper - Remove and Install". |
SERVICE CLAIM ALLOWANCES
0-24 mo |
NOTE: This is a 10.0-hour job | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |