PRODUCT SUPPORT PROGRAM FOR REPLACING SOFTWARE ON CERTAIN 16M MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING SOFTWARE ON CERTAIN 16M MOTOR GRADERS

Usage:

TEBE2105-01

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09Oct2014

(Revised 11Nov2014)

U-582

A-438

D-525

O-505

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING SOFTWARE ON CERTAIN 16M MOTOR GRADERS
7610 7620 4808 4800		PS44505

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44505" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Oct2014 Service Letter. Changes have been made to the Action Required.

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TERMINATION DATE

31Oct2015

PROBLEM

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New power train system software, implement system software, Messenger software and engine software need to be installed on certain 16M Motor Graders.

SOFTWARE CHANGES

Power Train:

- Improvement to add a new machine travel speed shifting strategy when shifting out of a neutral state to a forward or reverse gear
- Implementation of a Limited Inching pedal strategy that limits inching pedal modulation in higher gears

Implement:

- Improvement to support Advanced Control Joystick operation
- Improvement to allow individual implement functions to be locked out
- Improvement to add a Blade Rotation Angle Limit feature

Engine:

- Implementation of a Working Low Idle strategy that maintains an elevated
low idle when the machine is in gear
- Addition of a new Optimum Power setting that enables a working torque
level in each gear that provides optimum performance and durability

AFFECTED PRODUCT

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Model

Identification Number

16M

B9H00112-00114, 116-119, 122, 124-126, 129, 132, 134-138, 140-141, 144-146, 151, 154-157, 160-163, 166, 168, 170-171, 173-176, 181-182, 184, 186-189, 192-196, 198, 200, 203-206, 209-213, 215-216, 220-221, 223-225, 227-231, 233, 235-238, 242, 244-248, 250-263, 265, 267, 269-280, 283, 285, 287, 289, 291-293, 295-296, 299, 304, 306-307, 310-311, 313-318, 323, 325-327, 331-333, 335, 337-338, 340-344, 349, 351-352, 357, 359, 361-365, 368-369, 371, 374-375, 377, 380-381, 383-386, 388, 391-395, 397-398, 401-402, 404-405, 407-409, 417-423, 425, 427-428, 430, 433, 435-438, 441-442, 444, 446, 448-449, 453-455, 457-463, 466, 468-471, 473-474, 476, 478-479, 482, 485-486, 488, 490-495, 497-505, 508-512, 514, 516-517, 519-522, 525-529, 531-533, 537, 539-540, 543-546, 548, 550-552, 554-559, 562-563, 565, 569-571, 573, 575-577, 580-583, 587-588, 591, 595-596, 598-608, 610-613, 615-618, 622, 624-626, 628-632, 634-637, 639-641, 643-646, 651-652, 655, 658-661, 663-664, 666-667, 669, 671-673, 675-676, 678-679, 681, 683, 685-690, 692-693, 695-696, 700-711, 714-731, 733-734, 737-738, 740-743, 745-748, 750-753, 755-756, 759-765, 767-778, 780, 782-786, 788-791, 793-797, 799-801, 804-808, 811-813, 815-817, 819, 821, 823-825, 827-838, 840-841, 844-846, 849, 851-852, 854-856, 859-861, 863-866

R9H00100, 103, 106-109, 111-114, 117-124, 126-127, 129-138, 140-141, 143, 145-148, 150-153, 156-157, 159-162, 164-170, 172-190, 192-194, 196-197, 200-206, 209, 211-213, 215-224, 226-227, 229-242, 244, 246-256, 258-263, 265-280, 285-287, 289, 291-294, 297-298, 300-301, 303, 305-311, 314-319, 321-323, 326-327, 330-335, 338, 340-346, 348-350, 353-355, 358-368, 372, 375-380, 382, 384-387, 389-391, 394, 396-397, 400-403, 405-407, 409, 411-424, 427, 429-435, 437-439, 441-450, 453-457, 459-460, 463-464, 466-467, 469, 473, 475-481, 483, 485-489, 491-494, 496, 498-501, 503-511, 513-514, 516-532, 534, 536, 539-545, 547-548, 550-556, 558-562, 564-570, 573-577, 580-582, 584-585, 587-590, 593, 595-597, 599-608, 610-613, 615-616, 618-619, 622, 624, 626, 629, 631-632, 634-635, 637, 639, 641-645, 647-650, 654-667, 669-673, 675, 677-678, 680, 682-684, 686-688, 690-691, 693-697, 699-701, 703-709, 711-712, 714, 716, 718-738, 740, 742-745, 747-755, 757-766, 768, 772-777, 779, 782-784, 786-787, 790-797, 799-800, 802-814, 816, 818-819, 821, 824-847, 849, 852-856, 864-865, 868-876, 878-883, 885, 893-894, 896, 898-901, 903-904, 912-915, 918, 921, 924, 926-942, 944-945

PARTS NEEDED

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Qty	Part Number	Description
1	4586598	Implement (Implement ECM) Software Gp
1	4586609	Power Train (Transmission Chassis ECM) Software Gp
1	4636043	Messenger Language Group 1
1	4636044	Messenger Language Group 2
1	4636045	Messenger Language Group 3
1	4636046	Messenger Language Group 4
1	4636047	Messenger Language Group 5
1	4636048	Messenger Language Group 6
1	4636049	Messenger Language Group 7
1	4662366	16M Engine Electronic Ratings Software Gp
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The latest power train system software, implement system software, engine
software and the Messenger software for the 16M Motor Grader need to be
updated at the same time to ensure compatability between the steering
system controls and to provide the greatest benefit.

1.) Flash the software that is listed in the Parts Needed table, or the latest software in SIS, on the appropriate ECMs. The supported languages in each Messenger software group are listed below:

Group 1 - English, Portuguese, Spanish, French, German
Group 2 - English, Portuguese, Danish, Finnish, Swedish
Group 3 - English, Portuguese, Italian, Greek, Hebrew
Group 4 - English, Portuguese, Russian, Arabic
Group 5 - English, Portuguese, Romanian, Indonesian, Ukrainian
Group 6 - English, Portuguese, Dutch, Norwegian, Slovenian
Group 7 - English, Portuguese, Dutch, Chinese, Turkish

2.) In order to provide greater durability to drive train components, in
the Transmission Chassis ECM configuration menu, configure the "Inching
Pedal Neutralizer Enable Status" to "Enabled".

3.) In order to provide greater durability to drive train components, in the Engine ECM configuration menu, configure the "Engine Idle Speed Management Enable Status" to "Enabled".

4.) A factory password is required to enable the "Number of Available Engine Power Levels" configuration of the engine power level. In order to provide greater durability to engine and drive train components, obtain a factory password and enable the configuration. A window will indicate that there is a charge for the factory password. However, no charges will be invoiced for this factory password SEA on 16M models. Set the "Number of Available Engine Power Levels" setting to "6" which is the new "Optimum" power setting.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-40000 hrs, 0-84 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%