PRODUCT IMPROVEMENT PROGRAM FOR INSPECTION OF THE TIRES FOR DAMAGE DUE TO OVER-INFLATION ON CERTAIN F-SERIES BACKHOE LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTION OF THE TIRES FOR DAMAGE DUE TO OVER-INFLATION ON CERTAIN F-SERIES BACKHOE LOADERS

Usage:

TEBE0526-00

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26Nov2013

U-583

A-398

D-473

O-484

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTION OF THE TIRES FOR DAMAGE DUE TO OVER-INFLATION ON CERTAIN F-SERIES BACKHOE LOADERS
4202 4203		PI10949

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10949" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10949" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The 26 inch or 28 inch Michelin tires may have been over-inflated from the factory on certain F-series Backhoe Loaders. Incorrect tire pressure data is also printed in the Operation and Maintenance Manual. Over-inflated tire's are more suspectable to damage if the machine is driven over rough terrain. Failure of a tire may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
422F	LRH00189, 192, 202, 204, 207, 211-212, 249, 251-253, 301, 303, 306, 405-407, 409, 414, 482, 484, 488-489, 554
428F	LBH00150, 153, 156-167, 169-170, 172, 176, 180, 183, 185-186, 189, 195, 197, 199, 203-205, 209, 211, 215, 217-219, 221, 224, 230-232, 242-243, 249, 261, 268, 274, 277, 461, 466, 470, 474-475, 477, 479, 559, 562, 567, 610, 612, 615-616, 621, 623, 626-628, 632, 634, 666-667, 692, 699, 703, 712, 765, 779, 785, 793, 798, 806-807, 821, 832, 834, 849, 857, 869, 872, 874, 880, 884, 886, 888, 901, 935, 982-983, 993, 1032, 1034, 1039, 1062, 1207, 1209, 1213, 1218, 1224, 1244, 1248, 1256, 1260, 1264, 1269, 1273-1274, 1385, 1401, 1409, 1435, 1525, 1534, 1536, 1538-1540, 1545, 1578, 1580, 1582, 1593, 1602, 1604-1605, 1607, 1609, 1611-1612, 1618-1622, 1625-1627, 1630, 1634-1636, 1639, 1641, 1651, 1656, 1659, 1661, 1663, 1675, 1679, 1685, 1689-1690, 1695, 1704-1705, 1707, 1710-1711, 1715, 1719, 1722, 1724, 1726, 1729, 1737, 1744-1746, 1752, 1761, 1764-1765, 1767, 1769, 1776, 1789, 1804, 1807-1808, 1816-1819, 1827, 1974, 1976, 1981, 1994-1995, 1998-2000, 2002, 2004, 2006-2007, 2009-2010, 2014, 2081-2083, 2107-2108, 2145-2146, 2149-2151, 2153 RAK00150-00151 SJW00150-00153, 155, 168-188, 196, 211, 214, 220, 222, 229, 231, 233, 235, 310, 312, 381, 425, 435, 442-459, 464-467, 478-487, 490-496, 498-501, 503-504, 506, 509, 514-525, 527-542, 547-571, 575-590
432F	LNR00151, 153-155, 157, 159-160, 162-181, 184-186, 188, 190, 195-209, 211-220, 222-232, 235, 238, 243-250, 252, 255, 257-273, 278-317, 319-323, 325-353, 356, 358-361, 363-366, 369-380, 383, 386-387, 389-391, 393, 395-406, 408, 410-411, 413-418, 420-422, 424-432, 434-446, 460-530, 532, 536-544, 546-549, 551-552, 554-558, 560-563, 565, 567-569, 571-573, 575-581, 587, 589-593, 596-601, 620-631, 633-635, 637-644, 646-647, 651, 654-662, 666, 668, 673, 676-684, 686-688, 690-694, 696-700, 704-707, 710, 712, 714-728, 730, 732-733, 735, 737-747, 750-754, 756-757, 759 PXR00151-00152 SEJ00150-00162, 164, 166, 169-170, 172-173, 176-217, 219, 221, 223-224, 227, 229-235, 237-245, 247, 249, 251-252, 254-255, 257-259, 262-263, 265-271, 273-275, 277-281, 283, 285-286, 294, 299, 301-329, 331-335, 337-341, 343, 345-359, 363-364, 368, 371, 376, 380, 383, 386-388, 390-392, 394, 396, 405, 407, 411, 424, 426, 429, 433-434, 437, 439, 442-445, 447-449, 451-477, 490-491, 495-496, 499-500, 502-503, 535, 542, 545-548, 554-557, 559-560, 562-568, 574, 576-577, 579-586, 588-589, 594-604, 607-610, 613-642, 644-653, 655-673, 677-678, 680-682, 684-689, 692-705, 709-734
434F	FLY00151-00158, 160-163, 165-184, 186-194, 197-199, 201-225 LDH00154-00163, 167-168, 170, 179-180, 183-187, 189-190, 192-194, 201-217, 219-221, 235-239, 250-252, 255-268, 277, 280-286, 288-290, 292, 294-295, 298-300, 305-306, 310-314, 317-325, 330-356, 358, 360-409, 411-413, 415-467 MTR00150
444F	FBN00150-00151, 153-156, 158, 161-162, 165-168, 170-172, 174-182, 184-187, 189-196, 198, 200-211, 214-220, 222 JXR00150, 152 LJJ00150, 153, 155-157, 159-165, 167-210, 213-248, 265-272, 274-276, 278-317

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*****Group 2*****
422F	LRH00928-00930, 932, 1051, 1054, 1191-1192, 1228
428F	LBH02292, 2294, 2314, 2316, 2318, 2320, 2322-2323, 2326-2327, 2329, 2331, 2355, 2361, 2363, 2438, 2477, 2546, 2555, 2561-2562, 2564, 2631-2642, 2645-2648, 2653-2654, 2659, 2661, 2664, 2671, 2676, 2683-2684, 2688, 2691, 2710, 2713-2717, 2722, 2724-2725, 2731, 2733-2734, 2755-2756, 2762-2763, 2765, 2767 SJW00591, 594-606, 612, 614, 624-638, 640-643, 645, 647-648, 650-664
432F	SEJ00735-00737, 739-759, 761-764, 767, 775-798, 802-811, 814-824, 833, 835-860

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Group 1 and Group 2 require the same Inpsection Procedure.

The rear tires on the machine (and front if the machine is a 434F or 444F) need to be inspected for damage. Refer to the Inspection Procedure below. The tire pressure must be reduced to the correct figure (46 PSI, 3.2 bar).

Replace the Operation and Maintenance Manual. Ensure that the customer is supplied with the correct tire inflation information.

Tires affected by this problem:
Michelin 480/80R26 XMCL
Michelin 440/80R28 XMCL
Michelin 480/80-26CL
Michelin 440/80-28CL

Tire Inspection Procedure:

1. Park the machine in a safe area away from site traffic.

2. Inspect both the inside and the outside of the tire sidewalls between the tread and the rim of the wheel for any abnormal raised bumps or bulges. If a raised bulge is found, for example, in Image1 on the inside of the tire side wall or Image2 on the outside of the tire side wall, then pictures of the deformation should be taken and then the pressure in that tire reduced to 0 PSI to avoid any rapid deflation caused by the found damage.

3. If the tires do not show any signs of damage, inflate/deflate the tire to the correct pressure (46 PSI/3.2 BAR).

4. Ensure that a new Operation and Maintenance Manual is with the machine. The new Operation and Maintenance Manual contains the correct tire pressures for future reference.

Note: Damaged tires will need to be replaced. DO NOT replace any tires without prior authorization from the Backhoe Loader Product Support Team. Please send details of the machine including pictures of the damage to Steve Bishop on 0044 1455 826 620 (email: Bishop_Steve_J@Cat.com) or Steve Higgins on 00 44 1455 826 638 (email: Higgins_Steve_P@Cat.com).

If we conclude that the damage was caused due to over-inflation we will then give approval for the tire to be replaced.

Tire replacement contributions from Caterpillar will depend on the amount of wear that has already taken place. This calculation can be found in the Service Claim Allowance section.

New tire lug heights as follows:

Michelin 480/80R26 XMCL = 36mm
Michelin 440/80R28 XMCL = 36mm
Michelin 480/80-26CL = 28mm
Michelin 440/80-28CL = 29mm

The new Operation and Maintenance Manual should be ordered via the Caterpillar Media Ordering System:

https://oos.midlandcorp.com/CAT/

For reference, the English Operation and Maintenance Manual media number is SEBU8717, revision 06 or higher.

Order the Operation and Maintenance Manual in the language required by your customer.

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Image1

Image2

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job for Group 1
Claim for the correct language Operation and Maintenance Manual as a miscellaneous cost. Enter the media number in the miscellaneous description. If Product Support authorizes the replacement of any tire(s) the calculation for this will be as follows: (100/original tire lug height) *Remaining Tire lug height = percentage Caterpillar contribution towards a new tire. 100% of reasonable tire fitting costs will be allowed.

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job for Group 2
Claim for the correct language Operation and Maintenance Manual as a miscellaneous cost. Enter the media number in the miscellaneous description. If Product Support authorizes the replacement of any tire(s) the calculation for this will be as follows: (100/original tire lug height) *Remaining Tire lug height = percentage Caterpillar contribution towards a new tire. 100% of reasonable tire fitting costs will be allowed.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTION OF THE TIRES FOR DAMAGE DUE TO OVER-INFLATION

MODELS INVOLVED - CERTAIN F-SERIES BACKHOE LOADERS FITTED WITH MICHELIN 26 INCH OR 28 INCH TIRES

Dear Cat Product Owner:

Michelin 26 inch or 28 inch tires need to be inspected on the products listed below. The existing tires may have been over-inflated. In service operations, some ground conditions could lead to failure of the structure of the tire and may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the SAFETY.CAT.COM website and click on the Product Safety page for more information.

Please refer the dealer to their Service Letter dated 26Nov2013 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 26Nov2013 Service Letter