PRODUCT SUPPORT PROGRAM FOR REPLACING EXHAUST BELLOWS ON CERTAIN 793F AND 795F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING EXHAUST BELLOWS ON CERTAIN 793F AND 795F OFF-HIGHWAY TRUCKS

Usage:

TEBE0494-01

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14Oct2013

(Revised 18Nov2013)

L100

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING EXHAUST BELLOWS ON CERTAIN 793F AND 795F OFF-HIGHWAY TRUCKS
7253 1061 1059		PS90327

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NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90327" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 14Oct2013 Service Letter. Changes have been made to Title, Problem, and Affected Product.

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TERMINATION DATE

31Oct2014

PROBLEM

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The existing bellows can fail on certain 793F and 795F Off-Highway Trucks. If the existing bellows fails it can/will result in an exhaust leak and loss of power.

AFFECTED PRODUCT

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Model	Identification Number
793F	SSP00638
795F AC	ERM00161-00162, 166-167, 171-172, 179, 182, 223-224

PARTS NEEDED

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Qty	Part Number	Description
8	4373038	BELLOWS AS
16	4379848	CLAMP-V-BAND
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the rear exhaust bellows on cylinder number 9 through 16 using the necessary disassembly and assembly procedures using tooling 396-9127 Bellows Tool.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-16000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 6.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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