PRODUCT SUPPORT PROGRAM FOR REWORKING THE TILT CYLINDER ASSEMBLY ON CERTAIN R1700G LOAD HAUL DUMP MACHINES WITH CAP WELD FRACTURES OR TUBE BALLOONING Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE TILT CYLINDER ASSEMBLY ON CERTAIN R1700G LOAD HAUL DUMP MACHINES WITH CAP WELD FRACTURES OR TUBE BALLOONING

Usage:

TEBE0467-00

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30Sep2013

U-463

A-318

D-384

O-389

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REWORKING THE TILT CYLINDER ASSEMBLY ON CERTAIN R1700G LOAD HAUL DUMP MACHINES WITH CAP WELD FRACTURES OR TUBE BALLOONING
7562		PS52528

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52528" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Sep2015

PROBLEM

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The 1868723/">186-8723 Tilt Cylinder Barrel assembly on Certain R1700G Load Haul Dump machines may develop cracks at the cylinder tube to cap weld or ballooning on the cylinder tube (see illustration in Action Required). These cracks or ballooning could result in hydraulic fluid leaks as well as loss of implement function.

AFFECTED PRODUCT

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Model	Identification Number
R1700G	SBR00789-01028, 1030-1038

PARTS NEEDED

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Qty	Part Number	Description
1	1V8033	PIN
1	3K9770	NUT-FULL
2	4K0684	WASHER-HARD
1	5P7669	BOLT
1	8R3932	COLLET
1	1663850	SEAL KIT
1	1868723	BARREL AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary and replace the tilt cylinder assembly. Repair the failed cylinder group(s) in accordance with the rework procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-18 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 19-24 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%

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NOTE: This is a 8.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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CORRECTIVE ACTION:

The following Caterpillar Publications may be helpful, and can be located in the Caterpillar, Service Information System (SIS-Web)

KENR6271 "Tilt Cylinder ? Remove and Install"

SEBF8072 "Inspection and Salvage of Hydraulic Cylinder Components"

1. Following the published "Removal and Installation" guidelines in KENR6271, remove the failed Tilt Cylinder from the machine.

2. Disassemble the Cylinder in accordance with the "Disassembly" guidelines published in KENR6271.

3. Following the "Inspection and Salvage" guidelines in SEBF8072, determine the correct disposition of the disassembled components and order new components if required.

4. Exchange the existing 186-8940 Barrel Assembly with the new replacement.

5. Make certain that all components are clean and free of contamination. Assemble the Tilt Cylinder in accordance with the "Assembly" guidelines published in KENR6271.

6. Reinstall Tilt Cylinder on the machine and follow the normal commissioning processes required at the Customer site.