PRODUCT SUPPORT PROGRAM FOR REPLACING THE 258-2920 LIFT CYLINDER PINS AND 308-6542 SPACER ON CERTAIN 272D AND 272D XHP SKID STEER LOADERS AND 299D AND 299D XHP COMPACT TRACK LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 258-2920 LIFT CYLINDER PINS AND 308-6542 SPACER ON CERTAIN 272D AND 272D XHP SKID STEER LOADERS AND 299D AND 299D XHP COMPACT TRACK LOADERS

Usage:

TEBE0492-01

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04Oct2013

(Revised 14Jan2014)

U-484

A-334

D-399

O-404

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 2582920/">258-2920 LIFT CYLINDER PINS AND 308-6542 SPACER ON CERTAIN 272D AND 272D XHP SKID STEER LOADERS AND 299D AND 299D XHP COMPACT TRACK LOADERS
6119 7507		PS52534

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52534" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 04Oct2013 Service Letter. Changes have been made to Parts Needed to include the correct pin for the right side lift arm.

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TERMINATION DATE

31Oct2015

PROBLEM

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The current 308-6542 Spacer causes the 346-3786 Lift Cylinder to be misaligned with respect to the pin on the lift arm on certain 272D and 272D XHP Skid Steer Loaders and 299D and 299D XHP Compact Track Loaders. This misalignment causes the lift cylinders to function with thin line contact bearing surface on the 2582920/">258-2920 Lift Cylinder Pins. The contact causes the 258-2890 Pins to gall and oscillates the 2582920/">258-2920 Pin on the frame bore causing uneven wear with symptoms of squealing noise coming from the lift cylinder pins during raise and lower of the lift arms.

AFFECTED PRODUCT

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Model	Identification Number
272D	GSL00120-00121, 210-672, 676, 679
272D XHP	SHY00155-00159, 200-399
299D	HCL00125-00127, 220-849
299D XHP	NLC00150-00155, 240-640, 642-670

PARTS NEEDED

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Qty	Part Number	Description
4	1H8134	RING-RETAINING
2	3B8489	ADAPTER-STR
2	5B0651	ADAPTER-STR
2	7X7729	WASHER-HARD
2	8T4191	BOLT-HEX HEAD
2	8T5439	WASHER-HARD
1	1429094	PIN
2	2582920	PIN AS.
1	2583451	PIN
2	4387707	SPACER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-1500 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 4.0-hour job
An additional 25.0 hours will be allowed for machines that require line boring on the frames. This allowance involves time for removal and installation of both the engine and the fuel system in order to provide access for line boring. Line boring may be required if the frame bore measurement is greater than 44.8mm. Refer to Image1.1.

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Image1.1

PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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1. Refer to UENR2333, Disassembly and Assembly, "Lift Cylinder - Remove and Install", instructions, in order to remove the cylinder and pin assembly.

2. Locate the 308-6542 Nylon Spacer located between the cylinder and tower bore on the outboard side. Refer to Image1.2.1.

Image1.2.1

3. Replace the current 308-6542 Spacer with new 438-7707 Spacer. Refer to Image1.3.1.

Image1.3.1

4. Inspect both the rod and cylinder end bores for galling, replace the 2582920/">258-2920 and 142-9094 Pins the new same parts.

5. Inspect the cylinder end of bore for galling. If the cylinder bore shows galling clean the bores and remove any sharp burrs or materials in the bore.

6. Refer to UENR2333, Disassembly and Assembly, "Lift Cylinder - Remove and Install", instructions, in order to install the cylinder and pin assembly.