PRODUCT SUPPORT PROGRAM FOR SUPPLEMENTING THE REWORK OF THE RIGHT HAND SIDE OF THE FRONT SUSPENSION MOUNTING ON CERTAIN 775F OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR SUPPLEMENTING THE REWORK OF THE RIGHT HAND SIDE OF THE FRONT SUSPENSION MOUNTING ON CERTAIN 775F OFF-HIGHWAY TRUCKS

Usage:

TEBE0529-00

21Nov2013


M610
M680
Z800

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR SUPPLEMENTING THE REWORK OF THE RIGHT HAND SIDE OF THE FRONT SUSPENSION MOUNTING ON CERTAIN 775F OFF-HIGHWAY TRUCKS

7051 7201
PS90337
NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS90337" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Nov2014

PROBLEM

Certain Rework Procedures require additional labor time to perform, over and above those hours allocated to complete the update, on certain 775F Off-Highway Trucks. Under certain field conditions, and to adhere to some regulatory requirements, a second person may be necessary to assist in performing additional functions required to complete the Rework Procedure.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
775F  DLS00411
*******Group  2*******
775F  DLS00419
*******Group  3*******
775F  DLS00723
*******Group  4*******
775F  DLS00661
*******Group  5*******
775F  DLS00660
*******Group  6*******
775F  DLS00726
*******Group  7*******
775F  DLS00407, 417, 664, 767, 806, 823, 922-924

PARTS NEEDED

No parts needed for this program

ACTION REQUIRED

Bring the machine up to current specification for improved service life and expected quality standard by performing specific front frame Service Letter Rework Procedures. This Service Letter program covers labor time when an additional person is required to assist in performing certain necessary operations while carrying out required Rework Procedures.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-20000 hrs,
0-84 mo 
0.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 43.5-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-20000 hrs,
0-84 mo 
0.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 50.5-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-20000 hrs,
0-84 mo 
0.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 65.5-hour job for Group 3
Miscelleanous cost will be allowed for contract welder expense, not to exceed GBP 1873 ($2990 US dollars).

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-20000 hrs,
0-84 mo 
0.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 53.5-hour job for Group 4
Miscellenous cost will be allowed for contract welder expense, not to exceed - GBP 1860 ($2970 US dollars).

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-20000 hrs,
0-84 mo 
0.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 68.0-hour job for Group 5
Miscellenous cost will be allowed for contract welder expense, not to exceed - GBP 2065 ($3297).

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-20000 hrs,
0-84 mo 
0.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 65.5-hour job for Group 6

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-20000 hrs,
0-84 mo 
0.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 61.0-hour job for Group 7



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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