PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR ACCESS LADDER ON CERTAIN 785C OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR ACCESS LADDER ON CERTAIN 785C OFF-HIGHWAY TRUCKS

Usage:

TEBE0548-00

Show/hide table

30Oct2013

E250
E351

Show/hide table

Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR ACCESS LADDER ON CERTAIN 785C OFF-HIGHWAY TRUCKS
7254		PS90332

Show/hide table

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

Show/hide table

NOTE:	When reporting the repair, use "PS90332" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

31Oct2015

PROBLEM

Show/hide table

The existing 187-0425 Rear Access Ladder can fail during normal operation on certain 785C Off-Highway Trucks. If the existing ladder fails, it will be unuseable and needs to be replaced.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
785C	APX01159, 1164-1165, 1190-1194, 1258-1259, 1355

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
2	8T2502	BOLT
2	8T4896	WASHER-HARD
1	4231720	LADDER AS
3	BLOCK	Dealer fabricated 5T6229 Block (See Image1.1)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Order the 423-1720 Ladder As. and the associated hardware needed to mount the ladder to the machine. Fabricate the three blocks shown in Image1.1.

Refer to the Service Manual if/as necessary and see Service Magazine SEPD1657 "A New Rear Access Ladder Group is Now Used on the 785C Off-Highway Truck" for the installation instructions.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-16000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 4.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
$100 additional will be allowed for the dealer to have the 3 5T-6229 blocks fabricated at their choice of machine shop per the image attached below.

Show/hide table