PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 926M, 930M, 938M WHEEL LOADERS
Usage:
TEBE4684-00
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| 10May2016 |
U-226
A-174
O-199
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 926M, 930M, 938M WHEEL LOADERS |
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| 1920 1901 7490 7610 7620 7494 | PS53212 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53212" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31May2018 |
PROBLEM
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| Certain 926M, 930M, 938M Wheel Loaders have seen issues when the engine is attempting a Low Temp Regeneration (LTR). Insufficient exhaust back pressure inhibits the engines LTR capability and leads to Event Code E1265 (1) - "DPF Active Regeneration Inhibited due to low exhaust gas pressure" (J1939: 5629-31)to be logged. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 926M | LTE00100-00104, 150-154, 250-941 |
| 930M | KTG00130-00134, 170-173, 350-939 |
| 938M | J3R00140-00146, 190-193, 450-1028 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 5077555 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| For machines in the Affected Product that experience this issue, flash the engine ECM with the engine software that is listed in the Parts Needed or latest available in SIS Web. For flash programming of the ECM software, refer to Troubleshooting, "ECM Software - Install". Also refer to Troubleshooting, "Diesel Particulate Filter Collects Excessive Soot". |
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SERVICE CLAIM ALLOWANCES
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0-36 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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