PRODUCT SUPPORT PROGRAM FOR REPLACING THE SEAT GROUP ON CERTAIN 950H, 962H, 966H, 972H, AND 980H MEDIUM WHEEL LOADERS
Usage:
TEBE4600-00
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| 24May2016 |
U-265
A-205
D-237
O-232
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE SEAT GROUP ON CERTAIN 950H, 962H, 966H, 972H, AND 980H MEDIUM WHEEL LOADERS |
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| 7324 7336 | PS53227 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53227" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31May2018 |
PROBLEM
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| The existing seat group can be inflexible on certain 950H, 962H, 966H, 972H, and 980H Medium Wheel Loaders. If the existing seat back fails, it can/will cause the operator to be uncomfortable. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 950H | JLX00100-00893 MXL00267-01119, 1126, 1128-1251, 1256-1353, 1356-1361, 1364-1370, 1391-1418, 1425-1772 |
| 962H | PCW00200-00333, 335-371 SSA00200-00450 |
| 966H | BJ600201-00203, 205-2116 BS600201-00494 |
| 972H | NPE00201-00276 WXZ00201-00284 |
| 980H | PF800201-00595, 597-646 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 2 | 0T0244 | BOLT-HEX HEAD |
| 1 | 4781320 | SEAT GP-SUSP -A |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace the existing 373-3436 Seat with a new 478-1320 Seat Group. |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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25-36 mo |
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| NOTE: This is a 3.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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