PRODUCT SUPPORT PROGRAM FOR REPLACING THE TILT LINK AUTOLUBE LINES ON CERTAIN QUICK COUPLER EQUIPPED OR QUICK COUPLER READY 966M AND 966M XE MEDIUM WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE TILT LINK AUTOLUBE LINES ON CERTAIN QUICK COUPLER EQUIPPED OR QUICK COUPLER READY 966M AND 966M XE MEDIUM WHEEL LOADERS

Usage:

TEBE4669-00

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28Jun2016

U-337

O-294

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE TILT LINK AUTOLUBE LINES ON CERTAIN QUICK COUPLER EQUIPPED OR QUICK COUPLER READY 966M AND 966M XE MEDIUM WHEEL LOADERS
7510 7540 6129		PS45131

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45131" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2018

PROBLEM

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The existing tubes can foul against the quick coupler on certain 966M and 966M EX Medium Wheel Loaders. If the existing tubes fail, they can leak grease.

AFFECTED PRODUCT

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Model	Identification Number
966M	DYC00569-00571, 580, 583, 603, 617, 630-631, 685-686, 701, 706, 708-709, 711, 717, 727, 729, 738 KJP00982, 1025, 1031, 1053, 1057
966M XE	P6C00429, 456, 463, 465, 467-468, 482, 489, 493-494, 496, 508, 532, 541, 551

PARTS NEEDED

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Qty	Part Number	Description
2	6J3958	ADAPTER-STR
2	1773484	BOLT-BANJO
2	4527209	BUSHING-BANJO
1	4959243	TUBE
1	4959244	TUBE
2	4959245	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace existing parts with new parts. Refer to Image1.

A) 495-9244 Tube - Qty 1
B) 495-9243 Tube - Qty 1
C) Blue tie-wrap - Indicates hose orientation.
D) 495-9245 Hose Assemblies - Qty 2

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%