PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE TO ALLOW PROPER OPERATION OF THE COLD START ARRANGEMENT ON CERTAIN 621H, 623H, AND 627H WHEEL TRACTOR-SCRAPERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE TO ALLOW PROPER OPERATION OF THE COLD START ARRANGEMENT ON CERTAIN 621H, 623H, AND 627H WHEEL TRACTOR-SCRAPERS

Usage:

TEBE4756-00

01Jun2016


U-286
D-256
O-251

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE TO ALLOW PROPER OPERATION OF THE COLD START ARRANGEMENT ON CERTAIN 621H, 623H, AND 627H WHEEL TRACTOR-SCRAPERS

4800 4808 7610 7620 7490
PS45101
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45101" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Jun2018

PROBLEM

Secondary steering attachment was not marked as required when Intermediate Start or Cold start was picked as an option on certain 621H, 623H, and 627H Wheel Tractor-Scrapers.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
623H  DBF00122, 127-128, 135, 148-153, 156-157, 172
627H  DBW00234-00236, 239-251, 253-260, 266-269, 295-296, 309, 329, 336
*******Group  2*******
621H DBK00130-00131

EAZ00120
623H  DBF00131, 136-142, 162-167, 173
627H  DBW00273-00275, 278-287, 292-293, 297-298, 301-302, 333-335, 337-342, 344-348

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5094010 SFWR GP-A5007
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 27% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5094010 SFWR GP-A5007
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 27% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Install the updated software to break the link requiring secondary steering to be installed prior to installing cold start attachment.

Note: Always use the latest software available. Sometimes the file part numbers are updated before the program terminates.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-10000 hrs,
0-72 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-10000 hrs,
0-72 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
Required Software for removing the requirement forcing the machine to have secondary steering installed prior to installing cold start attachment. Update software even if you have secondary steering.

Instructions

Install and update the Power Train software with the 509-4010 Software.

Note: Always use the latest software available. Sometimes the file part numbers are updated before the program terminates.

After successfully installing the new software, go to the Transmission Section in ET, click on ?Machine Configuration?, click on ?Cold Engine Parasitic Load Reduction Installation? and change the ?Value? from Not Installed to Installed.
Image1.1.1
 
 

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