PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SECURITY SYSTEM KEYPAD ON CERTAIN 910K AND 914K COMPACT WHEEL LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SECURITY SYSTEM KEYPAD ON CERTAIN 910K AND 914K COMPACT WHEEL LOADERS

Usage:

TEBE4755-01

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20Jun2016

(Revised 25Jan2017)

D-282

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SECURITY SYSTEM KEYPAD ON CERTAIN 910K AND 914K COMPACT WHEEL LOADERS
7631		PI32645

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32645" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32645" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 20Jun2016 Service Letter. Changes have been made to the Affected Product.

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COMPLETION DATE	TERMINATION DATE
31Dec2016	30Jun2017

PROBLEM

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The Machine Security System Keypad needs to be replaced on certain 910K and 914K Compact Wheel Loaders. The existing Machine Security System Keypad #1/#2 button can fail, which may result in the machine not starting.

AFFECTED PRODUCT

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Model	Identification Number
910K	AY400189-00191, 194, 196-200, 202-203, 205-207, 216, 218, 245, 278, 323, 326, 328-329, 331-332, 334-336, 338, 340, 342, 344, 346-347, 358, 371, 380, 391, 395, 405, 409-410, 412, 419-420, 485, 499, 505, 549, 556, 568, 572, 575, 578, 584, 590, 592, 595, 600, 602, 608-609, 614-618, 622-623, 629, 634, 641, 658, 667-670, 672-674, 681, 700, 704, 708, 714-716, 718, 720, 723, 725-726, 735, 774, 782, 786-787, 789, 798, 816, 822, 831, 855, 868, 870, 873-874, 882-883, 885, 887, 889, 896, 901-905, 923, 989, 992, 1000, 1002, 1028, 1044, 1047, 1049, 1055-1057, 1059-1061, 1063-1065, 1068, 1070-1071, 1080, 1090, 1093, 1101
914K	CD200327, 393, 401, 404, 406, 409, 446, 451, 497, 645, 647, 650-651, 653

PARTS NEEDED

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Qty	Part Number	Description
10	3S2093	STRAP-CABLE (AS REQUIRED)
1	3962499	KEY (MACHINE SECURITY SYSTEM KEYPAD)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SECURITY SYSTEM KEYPAD

MODELS INVOLVED - CERTAIN 910K AND 914K COMPACT WHEEL LOADERS

Dear Cat Product Owner:

The Machine Security System Keypad needs to be replaced on the products listed below. The existing Machine Security System Keypad #1/#2 button can fail, which may result in the machine not starting. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 20Jun2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 20Jun2016 Service Letter

Rework Procedure

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Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed. Refer to the Operation and Maintenance Manual, "Safety Section".

1. Position the machine on firm level ground, engage park brake and isolate machine.

2. Remove the front sun visor. Refer to Image1.3.1.

Image1.3.1

3. Remove the radio (if installed) using the "Radio Removal Aid", supplied with the machine, along with the Radio Owner's Manual, and disconnect the radio from the roof harness.

Image1.4.1

4. Remove the interior light and disconnect from the roof harness. Refer to Image1.5.1.

Image1.5.1

5. Remove the interior rear view mirror from the mounting bracket. Refer to Image1.6.1.

Image1.6.1

6. Remove the 398-8836 screws from the Machine Security System (MSS) keypad face plate. Retain screws for later use. Refer to Image1.7.1.

Image1.7.1

7. Remove the headliner from the roof fixing points (8 in total). As you lower the headliner, disconnect the internal speaker connection to the roof harness, (and if installed feed the rear sun visor through the opening the headliner). Refer to Image1.8.1.

Note: The speakers are mounted to the headliner.

Image1.8.1

Image1.8.2

8. Remove the cable straps securing MSS harness to the roof structure / roof harness. Refer to Image1.9.1.

Note: Removing these cable straps may cause the roof harness to sag.

Image1.9.1

9. Disconnect the MSS plug from the main cab harness. Refer to Image1.10.1.

Image1.10.1

10. Push the MSS harness connector into the lower cab B-post. Refer to Image1.11.1.

Image1.11.1

11. Pull the MSS harness up through the cab B-post via the upper access hole. Refer to Image1.12.1.

Image1.12.1

12. Remove the 3S-2093 Cable Strap securing ferrite to the MSS keypad mounting bracket. Refer to Image1.13.1.

Image1.13.1

13. Remove the 396-2499 MSS Keypad from the mounting bracket.

14. Repeat Steps 2 to 13 in reverse order to install new 396-2499 MSS Keypad. Use 3S-2093 Cable Straps to secure MSS harness to the roof structure / roof harness.

15. Turn on the battery disconnect switch.

16. Once the new MSS keypad is installed, perform SEHS0581, Special Instruction, "Set up Procedure for the Antitheft Security Keypad on Certain Compact Wheel Loaders".