PRODUCT SUPPORT PROGRAM FOR REPLACING THE IMPLEMENT PUMP ON CERTAIN 988G WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE IMPLEMENT PUMP ON CERTAIN 988G WHEEL LOADERS

Usage:

SEBE8214

November 17, 2002
U-304
A-211
AU-224
S-223
H-221
O-248

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*After failure only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE IMPLEMENT PUMP ON CERTAIN 988G WHEEL LOADERS
5070		PS50549

NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS50549" as the Part number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

November 30, 2003

PROBLEM

The implement pump needs to be replaced on certain 988G Wheel Loaders. The 2036069 Implement Pump may fail due to improper priming of the pump resulting in a dry start condition. The 2036069 Implement Pump needs to be replaced with a 2197225 Implement Pump.

AFFECTED PRODUCT

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Model	Identification Number
988G	2TW460-464, 467-469, 471, 472, 475-478, 480-484, 486, 489

PARTS NEEDED

1 - 2197225 Pump Group

ACTION REQUIRED

Locate the existing 2036069 Implement Pump and remove pump. Refer to RENR2173 disassembly and assembly manual.
Install a new 2197225 Implement Pump and reconnect lines. Fill pump case with oil prior to starting the machine. Refer to REHS1124 for proper priming procedure.

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
0-5000 / 0-24 months	100%	8	0	0	0	0
5001-10000 / 25-48 months	33 1/3%	4	0	0	50%	4
NOTE: This is a 8?hour job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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