PRODUCT SUPPORT PROGRAM FOR DISCOUNTED PURCHASE PRICE ON AUTOLUBE SYSTEM ON CERTAIN 992G WHEEL LOADERS IN APD TERRITORY Caterpillar

PRODUCT SUPPORT PROGRAM FOR DISCOUNTED PURCHASE PRICE ON AUTOLUBE SYSTEM ON CERTAIN 992G WHEEL LOADERS IN APD TERRITORY

Usage:

SEBE8238

December 17, 2002
AU-241
S-240
H-239

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*before or* *after failure*	PRODUCT SUPPORT PROGRAM FOR DISCOUNTED PURCHASE PRICE ON AUTOLUBE SYSTEM ON CERTAIN 992G WHEEL LOADERS IN APD TERRITORY
7540		PS41109

NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS41109" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Termination Date

December 31, 2003

PROBLEM

Caterpillar is offering discounted purchase price on autolube system on certain 992G Wheel Loaders in APD territory. When completing PI30368, this letter is available to support the purchase price of a Caterpillar Inc. designed Autolube system.

AFFECTED PRODUCT

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Model	Identification Number
*** Group 1 and 2 ***
992G	7HR1-Up ADZ1-410

*** Group 2 ***
992G	7HR and ADZ ? any unit with Caterpillar Designed Autolube System installed (Prior to Greased Pins)

PARTS NEEDED

***** Group 1 *****

All parts will be included in Custom Products kit that must be ordered through Dealers Machine Order Department. See the attached Rework Procedure.

***** Group 2 *****

6 - 5T5045 Injector
2 - 2055153 Bearing

ACTION REQUIRED

See the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

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Product smu	Caterpillar		Dealer Suggested		Customer Suggested
	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
*** Group 1 ***
0-60 months	100% less $7500	80	0	0	$7500	0
NOTE: This is a 80?hour job, unless the boom already has grease holes at the B pin, then it is a 56-hour job. NOTE: The customer particiation is $7500 U.S.

*** Group 2 ***
0-60 months	100%	38	0	0	0	0
NOTE: This is a 38?hour job, unless the boom already has grease holes at the B pin, then it is a 14-hour job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Attach. (1-Rework Procedure)

Rework Procedure

Order appropriate kits as per instructions for adding the Lincoln Auto lube Systems to the serial numbers 7HR and ADZ listed below. Installation of kit requires completion of PI30368.

Wheel loader Customizing offers several kits adding the Lincoln FlowMaster® auto lubricating system to the machines in the field. These offerings include the following:

2Q8534 Kit Auto Lube Vehicle

2Q8535 Kit Auto Lube Standard Boom

2Q8536 Kit Auto Lube Hi Lift Boom

These kits are for use when updating a 992G machine to greased pins on the boom.

The 2Q8534 Kit provides a complete new Lincoln FlowMaster® auto lubrication system and is ordered with the one of the boom kits, 2Q8535 or 2Q8536 Kit depending on which boom is mounted on the 992G. These boom line kits are not sold separately.

This package consists of the pump and reservoir, controller in the cab, all lines, injectors, guards, hardware and platform.

Note: These kits must be ordered from Machine Orders on a miscellaneous MSO. In addition to the appropriate part numbers listed above, include the following: 0P5338 Miscellaneous Material 992G

0P5203 EMA

0P0812 Package Miscellaneous Shipment

***** Group 2 *****

Order appropriate kits as per instructions below for updating 992G Lincoln Autolube Systems purchased from Caterpillar Inc. below. Installation of kit requires completion of PI30368.

Wheel loader Customizing offers two kits updating the Lincoln FlowMaster® auto lubricating system on machines in the field:

2Q8540 Kit, Autolube Lines Std boom

2Q8541 Kit, Autolube Lines Hi Lift Boom

These kits are for use when updating a 992G machine to greased pins on the boom.

2Q8540 and 2Q8541 Kits are ordered when the machine is equipped with the Lincoln auto lubrication system from the factory and provides the additional lines and injectors adding the greasing provision to the boom pin locations. These kits are only for use with the factory installed auto lube systems or factory offered kits for the 992G. It does not retrofit to any AEM field installed auto lube systems.

Note: These kits must be ordered from Machine Orders on a miscellaneous MSO. In addition to the appropriate part numbers listed above, include the following: 0P5338 Miscellaneous Material 992G

0P5203 EMA

0P0812 Package Miscellaneous Shipment