PRODUCT SUPPORT PROGRAM FOR RETORQUING BOLTS ON CERTAIN 3126, 3126B, C-9 TRUCK ENGINES, 325C, 325C L, 330C, 330C L MEDIUM EXCAVATORS, 12H MOTOR GRADERS, AND 637G SCRAPERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR RETORQUING BOLTS ON CERTAIN 3126, 3126B, C-9 TRUCK ENGINES, 325C, 325C L, 330C, 330C L MEDIUM EXCAVATORS, 12H MOTOR GRADERS, AND 637G SCRAPERS

Usage:

Caterpillar: Confidential Yellow

PRODUCT SUPPORT PROGRAM FOR RETORQUING BOLTS ON CERTAIN 3126, 3126B, C-9 TRUCK ENGINES, 325C, 325C L, 330C, 330C L MEDIUM EXCAVATORS, 12H MOTOR GRADERS, AND 637G SCRAPERS SEBE8221-01

November 23, 2002
(Revised February 2004)
U-310
A-214
AU-227
S-226
H-225
O-251
TT-7

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before or after failure	PRODUCT SUPPORT PROGRAM FOR RETORQUING BOLTS ON CERTAIN 3126, 3126B, C-9 TRUCK ENGINES, 325C, 325C L, 330C, 330C L MEDIUM EXCAVATORS, 12H MOTOR GRADERS, AND 637G SCRAPERS
7577		PS41150

NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS41150" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: This Revised Service Letter replaces the November 23, 2002 Service Letter. Changes have been made to the Service Claim Allowances.

TERMINATION DATE

November 30, 2004

PROBLEM

The bolts securing the starter to the flywheel housing were not torqued properly.

AFFECTED PRODUCT

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Model	Identification Number
3126	1BW831-840, 842-927, 929-932, 934-936, 940-942, 944-946 1ZJ2893, 2894, 2898-3158 8SZ267-270 9ZR2218-2254, 2260, 2261, 2263-2267, 2269-2281, 2284-2307, 2310-2312, 2319, 2320, 2322, 2324, 2325, 2334, 2335 CKK155-163
3126B	1AJ333-422 3GS859-880, 885-957, 961-964, 968-988, 1001-1023 9SZ2314-2317, 2327-2332, 10845-10849, 10877, 10904, 10909, 10933, 10976, 10982, 11013, 11014, 11028, 11118, 11121, 11124, 11125, 11133, 11135, 11137, 11138, 11253, 11254, 11347, 11424, 11437, 11449, 11502, 11514, 11543, 11545, 11547, 11634, 11675, 11676, 11687, 11688, 11800, 11941-11943, 11945, 11947, 11951, 11955, 11973, 11975-11980, 11987, 11998, 12000, 12001, 12039, 12090 BEJ682-691, 694-856, 858-1057, 1062, 1067-1069, 1071-1074, 1076, 1078-1081, 1088-1118 CKM40602, 40614, 40623, 40628, 40638, 40653, 40675, 40681, 40698, 40722, 40727, 40761, 40832, 40871, 40890, 40914, 40928, 40942, 41058, 41082, 41096, 41131, 41156, 41202, 41212, 41224, 41230, 41242, 41246, 41442, 41454, 41535, 41539, 41570-41574, 41578, 41782, 41806, 41834, 41931, 41940, 42160, 42284, 42336, 42387, 42399, 42410, 42418, 42427, 42436, 42454, 42472, 42497, 42537, 42544, 42583, 42590, 42640, 42678, 42680, 42686, 42728, 42739, 42755, 42773, 42780, 42788, 42800, 42936, 43010, 43039, 43040, 43077, 43123, 43171, 43193, 43240, 43276, 43279, 43299, 43323, 43338, 43441, 43465, 43469, 43472, 43578, 43591, 43595, 43597, 43607, 43632, 43663, 43758, 43761, 43845, 43866, 44015, 44058, 44087, 44089, 44159, 44168, 44199, 44239, 44294, 44334, 44336, 44386, 44390, 44391, 44398, 44423, 44429, 44439, 44445, 44454, 44481, 44513, 44541, 44555, 44565, 44569, 44584, 44591, 44609, 44653, 44721, 44737, 44803, 44899, 44921, 44938, 44949, 45000, 45042, 45047, 45055, 45056, 45142, 45143, 45157, 45180, 45204, 45209, 45289, 45334, 45630, 45661, 45748, 45782, 45847, 45876, 45890, 45918, 45930, 45948, 46125, 46126, 46127, 46131, 46132, 46133, 46169, 46220, 46333, 46334, 46335, 46356, 46404, 46460, 46462, 46482, 46508, 46511, 46517, 46549, 46588, 46594, 46613, 46658, 46672, 46678, 46745, 46759, 46768, 46779, 46817, 46880, 47104, 47358, 47393, 47406, 47436, 47440, 47471, 47521, 47533, 47539, 47556, 47576, 47623, 47632, 47648, 47654, 47661, 47670, 47675, 47700, 47701, 47703, 47705, 47852, 47903, 47990, 48091, 48111, 48113, 48122, 48154, 48165, 48180, 48199, 48215, 48296, 48298, 48325, 48326, 48360, 48436, 48472, 48531, 48575, 48593, 48594, 48598, 48603, 48604, 48608, 48609, 48786, 48826, 48941, 48992, 49063, 49067, 49076, 49111, 49115, 49118, 49119, 49122, 49131, 49141, 49142, 49146, 49150, 49162, 49163, 49180, 49200, 49205, 49210, 49221, 49227, 49233, 49245, 49253, 49270, 49273, 49284, 49313, 49314, 49315, 49318, 49324, 49326, 49328, 49332, 49355, 49371, 49406, 49424, 49497, 49552, 49618, 49632, 49656, 49660, 49709, 49713, 49771, 49796, 49808, 49812, 49817, 49841, 49899, 49900, 49914, 49915, 49928, 49948, 49993, 50014, 50023, 50037, 50102, 50103, 50111, 50161, 50169, 50190, 50200, 50210, 50220, 50257, 50259, 50330, 50334, 50351, 50434, 50437, 50448, 50478, 50490, 50493, 50550, 50552, 50583, 50592, 50620, 50645, 50657, 50661, 50670, 50689, 50746, 50751, 50763, 50791, 50793, 50799, 50841, 50856, 50916, 50925, 50948, 50958, 50962, 51002, 51032, 51046, 51048, 51060, 51061, 51066, 51067, 51089, 51112, 51127, 51165, 51169, 51225, 51241, 51250, 51265, 51286, 51292, 51323, 51342, 51378, 51382, 51405, 51412, 51424, 51463, 51474, 51501, 51522, 51525, 51568, 51592, 51605, 51660, 51858, 51878, 51923, 52068, 52099, 52110, 52145, 52165, 52215, 52263, 52304, 52319, 52323, 52324, 52332, 52338, 52353, 52354, 52364, 52378, 52386, 52418, 52434, 52565, 52577, 52591, 52597, 52614, 52625, 52652, 52663, 52664, 52666, 52672, 52674, 52675, 52676, 52681, 52687, 52697, 52699, 52721, 52734, 52741, 52746, 52748, 52750, 52751, 52765, 52771, 52782, 52783, 52790, 52901, 53128, 53130, 53131, 53132, 53133, 53134, 53138, 53141, 53155, 53174, 53176, 53236, 53269, 53300, 53396, 53410, 53415, 53433, 53467, 53474, 53477, 53583, 53488, 53664, 53681, 53696, 53700, 53706, 53719, 53734, 53738, 53739, 53744, 53751, 53928, 53963, 53965, 53966, 53971, 54001, 54006, 54029, 54056, 54059, 54094, 54114, 54124, 54138, 54144, 54178, 54185, 54186, 54191, 54216, 54220, 54238, 54239, 54277, 54386, 54390, 54469, 54520, 54587, 54594, 54622, 54672, 54685, 54703, 54743, 54753, 54842, 54890, 54901, 54910, 54912, 54916, 54953, 55009, 55074, 55103, 55358, 55358, 55883, 55969, 55995, 56015, 56042, 56052, 56066, 56071, 56077, 56079, 56089, 56144, 56177, 56181, 56197, 56247, 56253
322C	BTE124
325C	BKH334 BKW201, 202
325C L	BKT314 BMM271-275, 277-279, 281
330C	BTM166, 170 CGZ167-171, 176, 178-181, 183-229, 234, 236-238, 242, 244, 246 CYA148, 149, 151, 153-156, 158-160, 162, 163, 165, 167-169 GAG210, 212, 214, 216-224
330C L	CAP337, 338, 340, 342, 344, 345, 347-349, 351, 352, 354, 356, 357, 361, 363-367, 370, 372, 373, 375-378, 380-395, 397, 400-414, 416-470, 472-503, 505-522, 524-529, 535-538, 543, 545-548, 557 HAA245, 248, 249, 251-254, 256-261, 265, 266, 279
12H	AMZ246-250
637G	CEH222

PARTS NEEDED

No parts needed.

ACTION REQUIRED

Check starter part number.

Select torque value (see table below).

Torque starter to proper torque.

As a preliminary procedure:

Ensure that the battery disconnect switch is turned to the off position. If the machine does not have a battery disconnect switch, remove the ground cable from the negative battery post before proceeding.

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Starter Part #	Torque	Starter Part #	Torque
2071509	55 +/- 10 Nm	6V0890	215 +/- 40 Nm
2071556	215 +/- 40 Nm	2049742	55 +/- 10 Nm
1047044	215 +/- 40 Nm	1518090	55 +/- 10 Nm
2071520	215 +/- 40 Nm	2071549	215 +/- 40 Nm
3E5382	55 +/- 10 Nm	7X0987	55 +/- 10 Nm
3E7676	55 +/- 10 Nm	8C4774	55 +/- 10 Nm
1030875	55 +/- 10 Nm	2071548	215 +/- 40 Nm
6v4215	215 +/- 40 Nm	2071516	55 +/- 10 Nm
2071508	55 +/- 10 Nm	2071510	55 +/- 10 Nm
2049742	55 +/- 10 Nm	2071517	55 +/- 10 Nm
2071511	55 +/- 10 Nm	2071524	215 +/- 40 Nm
2071541	55 +/- 10 Nm	2071513	55 +/- 10 Nm
2071514	55 +/- 10 Nm	2071551	55 +/- 10 Nm

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
0-10000 0-24 mos	100%	0.3	0	0	0	0
NOTE: This is a 0.3?hr job.
NOTE: If a belly pan or sheetmetal enclosure exists, then an additional 0.5 hrs is allowable.