PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING ENGINE SOFTWARE ON CERTAIN D11R TRACK TYPE TRACTORS AND D11R CARRY DOZERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING ENGINE SOFTWARE ON CERTAIN D11R TRACK TYPE TRACTORS AND D11R CARRY DOZERS

Usage:

SEBE8232

December 11, 2002
U-321
A-223
AU-236
S-235
H-234
O-259

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING ENGINE SOFTWARE ON CERTAIN D11R TRACK TYPE TRACTORS AND D11R CARRY DOZERS
7620		PI30429

NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30429" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30429" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
June 30, 2003	December 31, 2003

PROBLEM

New software is available to reduce the soot generation on the 3508B engine in D11R and D11R Carry Dozers. The software includes timing modifications to reduce soot generation, which may decrease engine wear.

AFFECTED PRODUCT

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Model	Identification Number
D11R	7PZ1-640
D11R Carry Dozer	AAF1-197

PARTS NEEDED

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Qty	Part Number	Description
1	2284535	Software

ACTION REQUIRED

Power up the engine ECM. Connect the service tool to the engine. Check events and active diagnostic codes. Troubleshoot and correct any open diagnostics as appropriate. Replace previous software file with new file, 2284535. This file is available on SIS Web. Perform a Torque Converter Stall test. If engine speed is low or high, correct FLS/FTS setting using Cat ET and referencing the values for the specific engine in TMI.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts	Labor Hrs.	Parts	Labor Hrs.	Parts	Labor Hrs.
100%	1.0	0	0	0	0
NOTE: This is a 1.0-hour job. NOTE: U.S. and Canadian Dealers Only - Eligible dealers may enter a Type 2 SIMS Report

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING ENGINE SOFTWARE

MODELS INVOLVED ? CERTAIN D11R TRACK TYPE TRACTORS AND D11R CARRY DOZERS

Dear Caterpillar Product Owner:

New software is available to reduce the soot generation on the products listed below. The software includes timing modifications to reduce soot generation, which may decrease engine wear. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated December 11, 2002 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to December 11, 2002 Service Letter