PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 330D, 336D, AND 390D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 330D, 336D, AND 390D EXCAVATORS

Usage:

TEBE0811-01

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17Jan2014

(Revised 19Mar2014)

U-30

A-18

D-27

O-27

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 330D, 336D, AND 390D EXCAVATORS
7610 7620 733T		PS44163

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44163" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 17Jan2014 Service Letter. Changes have been made to the Affected Product, Parts Needed, Service Claim Allowances, and Rework Procedure.

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TERMINATION DATE

31Jan2015

PROBLEM

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There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 330D, 336D, and 390D Excavators.

AFFECTED PRODUCT

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Model	Identification Number
330D	ERN00260, 282, 347, 357, 359, 361-362, 372, 380, 395, 408 GGE00205, 327, 412, 475, 521, 580, 615, 642, 676, 816, 818, 829, 838, 848-849, 851, 854, 858, 890, 895, 899 MEY00211-00212, 256, 278, 312, 353, 393, 409, 431 NBD00169, 179, 304, 315, 321, 331, 338, 344-345, 370, 421, 461, 493, 496, 562, 681, 686, 767, 770, 773, 833, 891, 918, 978, 981-982, 991, 997, 1021, 1032, 1087, 1145-1146, 1199, 1201-1205, 1296, 1322-1323, 1412, 1419, 1428, 1435, 1456, 1470 RAS00194, 260, 410, 561, 607, 619, 632, 648, 662, 691, 708, 758, 776, 783, 792, 818, 853-854, 869-870, 880, 918, 952, 960, 970, 986-987, 1006, 1021, 1025, 1043, 1054-1055, 1059, 1062, 1067, 1070, 1078, 1100, 1127, 1155, 1171, 1175, 1178-1179, 1187-1188, 1211, 1227, 1233, 1258, 1263-1264, 1273-1274, 1277, 1280, 1283, 1291-1292, 1299, 1304-1305 THJ00274, 329, 358, 372
330D L	LRM00278, 471, 575 MWP00182, 193, 230, 243, 262, 282, 285, 287-288, 314, 334, 350, 426, 450, 462, 518, 603, 612, 619, 630, 651, 672, 718, 762-764, 766, 790, 860, 916, 993, 1024, 1098, 1196, 1199, 1239, 1245, 1254-1255, 1259, 1277, 1306, 1351, 1422, 1425, 1479-1480, 1507, 1530, 1584, 1589, 1602, 1606, 1613, 1617, 1623, 1627, 1682, 1708, 1713, 1733, 1738, 1755, 1759, 1784, 1786, 1834, 1953, 1960, 1993, 1997, 2044, 2070, 2077, 2080, 2086, 2095, 2108, 2113, 2124, 2148, 2150, 2220, 2248, 2271, 2273, 2334, 2357, 2397, 2399-2400, 2405, 2409, 2421, 2429, 2432, 2435, 2437, 2441, 2467, 2477, 2485, 2490, 2494, 2496, 2500, 2512, 2527, 2539, 2541, 2548, 2554-2556, 2558, 2564, 2572, 2577, 2581-2584, 2589, 2600, 2608, 2622-2624, 2631, 2636, 2642, 2645, 2653, 2656, 2674, 2687, 2689-2690, 2701-2702, 2707, 2727, 2736, 2738, 2746, 2759, 2773, 2796, 2807-2808, 2828, 2849, 2862, 2864, 2887, 2891, 2900, 2904, 2910, 2933-2934, 2937, 2940, 2942, 2948, 2958, 2962-2963, 2971, 2974-2977, 2980, 2990, 2993, 2997, 2999-3000, 3018, 3023, 3035, 3046, 3052, 3060, 3064-3065, 3071, 3075, 3093, 3096, 3111, 3115, 3118, 3126, 3130-3131, 3137, 3140, 3143, 3148, 3152, 3167, 3174, 3188-3191, 3193, 3195, 3202, 3219-3220, 3231, 3238, 3252, 3260-3261, 3266, 3271, 3277, 3284, 3311, 3320-3321, 3326, 3330, 3333, 3336-3337, 3343-3344, 3352, 3358, 3364, 3372, 3378, 3385 NEF00174
336D	KKT00143, 157-158, 207, 215, 220, 222-223, 465, 693, 698, 960, 967, 972, 993, 995-996, 1052, 1056, 1096 PGW00158, 160-161, 163, 165, 168-171, 173, 176, 178-180, 185-187, 189, 191
336D L	DTS00191, 203 JWR00122, 130, 132, 134-136, 140, 152, 155, 157, 163-164, 167, 169, 171, 174, 177-178, 180, 184, 186-187, 192, 198, 200, 202-203, 205, 207 M4T00107, 116-117, 120-122, 125, 142, 144, 150, 163-164, 169-170, 173, 176, 179, 183-184, 186-187, 195-196, 203, 211-212, 214, 218-219, 221-222, 238, 251, 259, 261, 266-267, 271, 274, 278, 284, 291-292, 294, 299, 314, 326, 328-330, 336-337, 347-348, 354, 358, 360, 367, 369, 373, 379, 382, 384, 387-388, 390, 392, 397, 412, 426, 429-430, 437, 452-453, 455-457, 461, 463, 491-493, 496-498, 500-501, 514-515, 518, 532, 535, 539, 547-548, 552, 556, 560, 572, 575, 590, 592, 594, 600, 606, 613-615, 622, 630, 635, 644, 663-664, 698, 705, 708, 715, 732, 736, 741, 745, 751, 758, 761, 766, 769, 778, 784, 797, 799-800, 803, 809, 818, 825-826, 828-829, 835, 843, 847, 849-852, 870-871, 873-874, 880, 885, 887, 889, 892-893, 897, 899, 904, 907-909, 915, 918, 921-922, 924, 927, 932-933, 939, 941-943, 945, 949, 952, 961, 963-965, 967, 969-972, 978-979, 984, 989, 993-994, 996, 998-999, 1002, 1004-1005, 1008-1009, 1012, 1016, 1026-1027, 1033, 1040, 1056, 1064, 1071, 1073, 1078, 1081, 1085, 1089, 1112-1113, 1126, 1131-1133, 1135, 1140-1141, 1143, 1146, 1155, 1160, 1164, 1167, 1171, 1173-1174, 1176, 1187, 1190-1192, 1194, 1197, 1202, 1204-1205, 1211, 1213, 1216, 1225-1226, 1229-1231, 1233, 1241, 1243, 1246-1247, 1249-1250, 1252-1255, 1257-1258, 1266-1267, 1271, 1283-1284, 1287-1289, 1291-1295, 1297-1298, 1306, 1312-1314, 1317, 1320-1322, 1324, 1328, 1334-1335, 1341, 1345-1346, 1348-1350, 1353, 1359, 1362-1363, 1366, 1372, 1374, 1378-1379, 1382-1383, 1387, 1389, 1399-1400, 1402-1404, 1406-1407, 1411, 1413-1414, 1416, 1420-1421, 1423, 1428, 1432, 1436, 1438-1440, 1443-1444, 1446-1448, 1451, 1453-1454, 1456, 1461, 1468, 1471, 1473, 1476, 1480-1481, 1484, 1486, 1488, 1490, 1492-1497, 1499, 1506-1507, 1513, 1516, 1521, 1529, 1553, 1556, 1558, 1563, 1567, 1570, 1585, 1595, 1607, 1615, 1618, 1621-1622, 1652, 1662, 1670, 1675, 1682-1683, 1689-1690, 1694, 1697, 1700, 1702-1704, 1731, 1733, 1750-1751, 1753, 1760-1761, 1772, 1774-1775, 1778, 1789, 1793, 1796, 1800, 1803-1805, 1811, 1817, 1828, 1837, 1863-1864, 1870, 1887-1892, 1896-1897, 1902, 1907, 1910, 1926-1927, 1934, 1938, 1942, 1944, 1958, 1961-1962, 1974, 1982, 1985, 1990-1994, 1996-1998, 2005, 2007-2008, 2010, 2017, 2034, 2038, 2042-2043, 2049, 2052, 2055, 2061-2063, 2069-2072, 2087, 2094, 2108-2110, 2142-2143, 2149-2151, 2159-2160, 2162, 2164, 2166, 2172, 2174, 2176, 2182, 2229-2230, 2233, 2237, 2246, 2248, 2250, 2253-2254, 2258-2260, 2274, 2283, 2326, 2328-2331, 2333, 2335, 2342-2343, 2348, 2356-2357, 2435 MDS00231, 257, 267, 277, 295, 299, 313-315, 317-318, 320-322, 326, 329, 331-332, 336, 339, 344, 347-349, 352-353, 355-357, 360-363, 365-370, 378, 385, 389, 394, 396, 411-412, 421-423, 425 NLS00178-00179 PPN00271-00272, 275, 280, 283-284, 289, 292, 296, 305, 307-308, 314, 316, 323, 333, 341-343, 345, 349-350, 354-355, 358, 361, 363, 370, 372, 374, 377-380, 384, 386, 388, 390, 396-397, 399, 401-402, 404, 407, 409, 412, 414, 419-420, 422-427, 435, 439, 446, 450, 454, 460-461, 465, 473, 475, 480, 483, 485, 487, 491-492, 507, 512, 517-518, 543, 548, 551, 560, 566, 569, 573, 576-583, 585-593, 599-602, 608, 612, 614, 617-619, 621, 624-626, 629-630, 634, 636-637, 647-648, 652, 654-656, 661, 665, 667-669, 673, 675, 678, 682, 686-687, 689, 691-692, 695, 697, 700, 702-709, 711-713, 717, 719-723, 728-731, 734, 736-739, 742, 748, 753, 759, 761, 763-765, 767, 770, 772, 779-780, 789, 792-793, 795-796 PRF00180, 183, 188, 224, 226, 230, 247, 268, 299, 304-305, 307, 326-327, 331, 338, 342, 355, 366, 378, 404, 449, 462, 478, 489, 515, 558, 595, 604, 606-608, 631, 690, 709, 711, 735, 764, 767-768, 869, 880, 882, 885, 891, 899, 927, 941, 971-973, 987-988, 995, 1000, 1002-1003, 1005-1006, 1010-1011, 1013, 1015-1016, 1028, 1043-1044, 1047, 1049-1053, 1118-1119, 1121, 1125, 1127, 1136-1139, 1141, 1143-1148, 1150-1152, 1154-1156, 1159, 1161, 1166-1167, 1172-1173, 1175-1176, 1181, 1185, 1195-1196, 1199-1201, 1204, 1214, 1218-1219, 1224, 1240, 1245, 1247, 1273, 1388 PTB00261, 266, 294, 296, 306-308, 320-321, 335, 389, 404, 409 W3K00205, 207, 228, 230, 234, 242, 262, 278, 281, 287, 292, 307-308, 313, 317, 320, 322, 325-326, 334-335, 337, 341, 347, 349, 351-352, 356, 359-360, 362-364, 369, 372-380, 383, 385-386, 389, 394-395, 402, 410, 421-423, 431, 441, 449-450, 453, 456-457, 464, 473, 477, 484, 489, 503, 509, 511, 513, 521, 524, 533, 536, 545, 547, 552, 557, 566, 572, 579, 594-595, 600, 609, 612, 622, 624, 627-628, 630, 636, 639, 641-642, 646, 649, 664-667, 669, 671, 673, 687, 690, 692, 696-701, 710-712, 714-716, 720-722, 726, 728-731, 737, 739, 741, 745, 748, 750, 759-762, 770, 774, 780, 786, 789, 792, 800, 804, 806-808, 814, 817, 819, 821, 826, 829-830, 834, 837, 839-840, 849, 851, 853, 858-859, 875, 878, 890, 900, 908-909, 911-913, 918, 924-925, 929-930, 946, 957-958, 972, 981, 984, 988, 990, 995, 998, 1000, 1009, 1019-1020, 1023-1026, 1032, 1034, 1038, 1040, 1045-1046, 1049, 1058, 1060, 1062, 1064-1065, 1067, 1069-1071, 1073-1074, 1076, 1078-1080, 1082-1083, 1088, 1092-1093, 1098-1099, 1107, 1116, 1118-1122, 1124-1128, 1135-1137, 1140, 1148, 1151, 1157-1161, 1167-1168, 1172-1173, 1175-1176, 1183, 1185, 1187-1189, 1192, 1194, 1197-1198, 1202, 1205, 1209, 1215-1216, 1220-1223, 1226, 1228-1235, 1238-1239, 1242, 1246, 1249-1252, 1256, 1264, 1268, 1272, 1275-1279, 1281-1282, 1285-1286, 1288, 1290, 1303, 1310, 1312-1313, 1318, 1324, 1328-1329, 1332-1335, 1338, 1341-1343, 1348, 1355-1356, 1361, 1364-1366, 1368, 1371, 1375-1376, 1381, 1385, 1391, 1393-1395, 1400-1401, 1403, 1405-1406, 1409, 1412, 1415-1418, 1422, 1425-1426, 1428-1429, 1431, 1433, 1435-1439, 1441-1445, 1447, 1449, 1452, 1454, 1462, 1469, 1473-1474, 1477-1478, 1481, 1483, 1487, 1489, 1491-1492, 1496-1497, 1499, 1501-1502, 1505, 1507, 1510, 1512-1519, 1521, 1523-1526, 1532-1534, 1540-1542, 1544-1545, 1548-1552, 1554-1555, 1560-1561, 1563, 1565, 1568, 1570, 1573, 1577-1578, 1580, 1588, 1592, 1599-1600, 1604, 1606, 1608, 1611, 1613, 1615-1616, 1618-1619, 1627-1630, 1632-1634, 1643, 1651-1652, 1660, 1663, 1666 WET00242, 268 WRK00177-00180, 185, 189, 191-194, 200-201, 203, 207-209, 212, 214, 216, 219, 224-225, 229-230, 233, 235, 237, 240, 243-244, 252, 255-256, 259, 261, 264-265, 270-271, 273, 277-278, 280, 283-284, 286-292, 294-296, 299-301, 304-306, 309-310, 312-315, 317, 320, 326, 329-330, 333, 335, 337-340, 342, 344-347, 351-352, 354-356, 360-364, 366, 369, 371-373, 375-380, 383-384, 386, 388, 390-391, 396-397, 401, 405, 407-411, 413, 420, 424, 426, 428, 430-432, 434, 436, 450, 453-455, 463, 472, 485-486, 488-489, 491, 497-499, 501-505, 517, 521, 528, 542-543, 548, 569-570, 579-580
336D LN	MYG00105, 107, 110-111, 113, 115, 117, 121, 168, 170, 176, 178, 180-182, 185-186, 191, 198-199, 201, 204, 216, 221-222, 224, 227, 232, 234-236, 240-242, 244, 246-247, 251, 255-259, 269-271, 273, 275-276, 286, 297, 302-303, 305, 307-308, 314, 319, 321, 324, 326, 329-330, 340-342, 346, 348, 350, 354, 357, 359, 362, 366, 368-371, 373, 375, 377, 379, 382-383, 385, 388, 391, 395, 398, 407, 409-411, 413, 415-416, 418, 424-426, 428-429, 433, 435, 447-450, 454, 459, 464-466, 469, 471-472, 474, 479-481, 486, 492-494 MYP00122, 124, 150, 154, 160, 179, 191
390D L	WAG00132, 134, 136, 139, 144, 146, 148-149, 151-152, 155-160, 162, 166-167, 169-177, 186-188, 190, 192, 200-201, 204-206, 210, 217, 236 WAP00199, 230-232, 235-236, 242, 251, 260-261, 263, 275, 278, 281, 323, 326, 331-332, 335, 360, 387, 417, 450, 452, 464, 468, 470, 484, 496-497, 507, 515 WBT00141-00142, 144, 150, 156, 160, 163, 170-178, 181, 185, 192-193, 195-199, 201, 205-206, 208-211, 213-214, 216-219, 222-226, 228, 238, 245-246, 250-253, 256, 259-260, 263-267, 271, 275-276

PARTS NEEDED

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Qty	Part Number	Description
1	3194376	Machine Software
1	3194378	Machine Software
1	3363566	PL121SR Software (Analog)
1	3802431	Engine Software
1	4164662	Engine Software
1	4341356	PL121SR Software (Digital)
1	4353550	Machine Software
1	4353553	Machine Software
1	4353555	Machine Software
1	4354359	Machine Software
1	4426441	PL522 Software
1	4452631	PL300 Software
1	4470860	Engine Software
1	4470861	Engine Software
1	4518257	Machine Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update the software on the machine.

Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.

Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Before going to machine:

1. Ensure you have all the applicable parts and tools needed as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading software from SIS Web.

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the machine serial number is entered to retrieve the latest software from SIS WEB, it is possible that the displayed Product Link flash file may be out of date.

A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.

Image1.1.1

In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.

3. Update the software on the machine as called out in the Parts Needed and Images 1.2.1 and 1.2.2 for the Affected Product group. Refer to TMI for the appropriate Engine software for each machine.

Image1.2.1

Image1.2.2

4. Refer to Image 1.3.1 and 1.3.2 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine.

Image1.3.1

Image1.3.2

Note: If the machine is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.4.1. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.

Image1.4.1

5. Reload the updated ECMs with their respective ECM replacement files to ensure that no configurations or calibrations are lost.

6. If the machine is equipped with a PL522 device, submit a case through the Product Link support portal to to schedule a timeslot to have the radio flashed over the air after updating the Product Link software. The machine will need to be on during the update to ensure a successful flash over the air.