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PRODUCT SUPPORT PROGRAM FOR REPLACING THE GLOW PLUGS ON CERTAIN EXCAVATORS, WHEEL LOADERS, TRACK TYPE TRACTORS, SOIL COMPACTORS, PNEUMATIC COMPACTORS, ASPHALT PAVERS, AND WHEEL FELLER BUNCHERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE GLOW PLUGS ON CERTAIN EXCAVATORS, WHEEL LOADERS, TRACK TYPE TRACTORS, SOIL COMPACTORS, PNEUMATIC COMPACTORS, ASPHALT PAVERS, AND WHEEL FELLER BUNCHERS

Usage:

TEBE0809-01

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19Mar2014
(Revised 30Apr2014)


U-149
A-110
D-144
O-133

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE GLOW PLUGS ON CERTAIN EXCAVATORS, WHEEL LOADERS, TRACK TYPE TRACTORS, SOIL COMPACTORS, PNEUMATIC COMPACTORS, ASPHALT PAVERS, AND WHEEL FELLER BUNCHERS
1412 1090
PS52633
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52633" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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NOTE:

This Revised Service Letter replaces the 19Mar2014 Service Letter. Changes have been made to the Affected Product and Parts Needed.

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TERMINATION DATE
31Mar2015

PROBLEM

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The existing glow plugs can fail on certain 312E, 314E, 316E, 318E, 320D, 320E, 323E, 323D, 324E, 329E Excavators, 924K, 930K, 938K, 950K, 960K Wheel Loaders, D6N, D6K2 Track-Type Tractors, AP1055E, AP1000E, BG1000E Pavers,563C, 573C, 2570C, 2670C Wheel Feller Bunchers, CS54B, CS56B, CS64B, CS68B, CS74B, CS76B, CS78B, CP54B, CP56B, CP68B, CP74B, CS64 Soil Compactors, CW34 Pneumatic Compactors. If the existing glow plug(s) fail, the engine may become difficult to start in low temperatures. There also may be reports of abnormal engine noise or the seal between the glow plug and the engine cylinder head being compromised.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
CP54B  CPX00100-00144
CP56B  LHC00100-00363, 365
CP68B  LCF00100-00121
CP74B  L7B00101-00118
CS54B  L4H00100-00154, 156-310
CS56B  L8H00100-00103, 105-553
CS64  C6S00100-00184
CS64B  C6400100-00114
CS68B  MMS00100-00145
CS74B  LCB00100-00111
CS76B  L9H00100-00116
CS78B  L8C00100-00102, 104-126, 129-149
CW34  TLJ00100-00162, 164-171, 173, 412
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*******Group  2*******
320E L NAZ00149-00879, 881-883, 885-892, 894, 896-932, 934-942, 944-960, 963

REE00171-00398, 400-406, 408-410

TNJ00175-00253, 256, 258-259

WBK00193-02174, 2176-2178, 2180-2181
320E LN  DFG00187-00196
320E LRR PNL00158-00226, 228-229

TFX00103-00597, 599-614, 616-630, 632-644, 646, 648, 650, 653-657, 659-661
320E OEM  EGX00100-00102
323E L  RAP00143-00145, 147-580, 582-583, 585, 587-594, 596-598
323E LN  TDW00150-00223
323E SA  YRP00135-00157
324E L PNW00174, 176-1035, 1037-1041, 1043-1055, 1057, 1059-1070, 1072-1074, 1076-1077

TLF00108-00277, 279
324E LN  LDG00175-00398, 400-404, 407
329E L PLW00131-01413

TST00251-00537, 539-544

ZCD00154-00305
329E LN  RLD00101-00396
329E OEM K2L00101-00143

KNR00151-00155
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*******Group  3*******
312E  PZL00136-00308
312E L MJD00143-00690, 692-710, 712-742

WEY00161-00345
312E L OEM  EGR00100-00102
314E LCR DKD00180-00186

ZJT00107-00357, 359
316E L DZW00131-00133, 135-1036

YZZ00114-00271, 274-280
318E L DZF00123-00218

WZS00139-00215
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*******Group  4*******
AP1000E  T1F00100, 102-216
AP1055E  TJF00100-00312
BG1000E  RTT00100-00102
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*******Group  5*******
2570C  F1B00200-00202, 204, 206-216
2670C  B3E00151-00171, 1470
563C JCB00250-00324

W6300100-00113
573C  RJT00250, 252-296
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*******Group  6*******
320D  MZD00179-01546, 1582, 1584-1590
320D GC  JZA00232-00915
320D L  KZF00121-00820
323D 2L  PJP00185-00187
323D L  NZF00163-01125
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*******Group  7*******
950K FER00150-00152, 155-228, 244-248, 250, 255, 258, 262-263, 266-279, 281, 285-312, 317-318, 324-326, 332-337

J5M00177-00485, 491

R4A00250-01407
962K FLL00162, 164-178, 181, 183-190, 192-201, 204-205, 207-235, 237, 240

T6A00277-00429, 432

X4T00286-00482
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*******Group  8*******
924K  PWR00150-00158, 350-351, 353-1462, 1464-1487, 1489-1795, 1798, 1800, 1802, 1804, 1806, 1808, 1810, 1813, 1816, 1818, 1821, 1824, 1826, 1828, 1833, 1839, 1841, 1845, 1847, 1851, 1856
930K  RHN00155-00165, 167-168, 450-469, 471-1710, 1712-1715, 1717-1982, 1984, 1987-1988, 1991, 1993, 1995, 1998, 2000, 2002, 2004, 2007, 2011, 2020, 2023, 2025, 2027, 2029, 2032, 2034, 2036, 2039, 2042, 2052, 2058, 2063
938K  SWL00001, 160-171, 250-263, 265-291, 293-1445, 1448-1449, 1451-1452, 1455-1582, 1585-1631, 1633, 1635-1642, 1644, 1648, 1650, 1652, 1656, 1658-1659, 1661, 1663, 1665, 1667, 1670, 1672, 1674, 1678, 10605
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*******Group  9*******
D6K 2 LPG  RST00200-00302
D6K 2 XL  WMR00200-00268
D6N LPG  PBA00200-00439, 441-614, 616-796, 798-802, 804-851, 853-901, 903-910
D6N XL  PER00101, 200-220, 222-306, 308-407

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
1 3327624 GASKET
2 3327865 CABLE-TIES
1 3444775 CONNECTION AS
1 3469507 GASKET
4 3619875 GLOW PLUG
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 3197840 GASKET
2 3327865 CABLE-TIES
1 3444862 CONNECTION AS
1 3469501 GASKET
1 3469507 GASKET
6 3619875 GLOW PLUG
2 3850697 CLAMP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
1 3327624 GASKET
2 3327865 CABLE-TIES
1 3444775 CONNECTION AS
1 3469507 GASKET
4 3619875 GLOW PLUG
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 4*******
1 3197840 GASKET
2 3327865 CABLE-TIES
1 3444862 CONNECTION AS
1 3469501 GASKET
1 3469507 GASKET
6 3619875 GLOW PLUG
2 3850697 CLAMP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 5*******
1 3197840 GASKET
2 3327865 CABLE-TIES
1 3444862 CONNECTION AS
1 3469501 GASKET
1 3469507 GASKET
6 3619875 GLOW PLUG
2 3850697 CLAMP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 6*******
1 3444862 CONNECTION AS
6 3619875 GLOW PLUG
2 3850697 CLAMP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 7*******
1 3197840 GASKET
2 3327865 CABLE-TIES
1 3444862 CONNECTION AS
1 3469501 GASKET
1 3469507 GASKET
6 3619875 GLOW PLUG
2 3850697 CLAMP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 8*******
1 3197840 GASKET
2 3327865 CABLE-TIES
1 3444862 CONNECTION AS
1 3469501 GASKET
1 3469507 GASKET
6 3619875 GLOW PLUG
2 3850697 CLAMP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 9*******
1 3197840 GASKET
2 3327865 CABLE-TIES
1 3444862 CONNECTION AS
1 3469501 GASKET
1 3469507 GASKET
6 3619875 GLOW PLUG
2 3850697 CLAMP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If one or more glow plugs have failed, replace all the glow plugs. Refer to the Disassembly and Assembly, "Glow Plugs - Remove and Install".
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 2

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 3

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 4

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 5

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 6

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.4-hour job for Group 7

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.2-hour job for Group 8

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 9*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 9



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

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PRODUCT SUPPORT PROGRAM FOR REWORKING THE RECOIL SPRING GROUP ON CERTAIN 324D AND 324DL EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE RECOIL SPRING GROUP ON CERTAIN 324D AND 324DL EXCAVATORS
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PRODUCT SUPPORT PROGRAM FOR REWORKING THE STICK ON CERTAIN 336D, 336D L, 340D L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE STICK ON CERTAIN 336D, 336D L, 340D L EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK EXTENSION CUSHION STOP (SNUBBER) ON CERTAIN 336D LARGE EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK EXTENSION CUSHION STOP (SNUBBER) ON CERTAIN 336D LARGE EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DOOR GROUP ON CERTAIN 328D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DOOR GROUP ON CERTAIN 328D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 330D, 336D, AND 390D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 330D, 336D, AND 390D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAB HEATER HOSE ON CERTAIN 306E MINI HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE CAB HEATER HOSE ON CERTAIN 306E MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRIORITY POPPET VALVE ON CERTAIN 307E MINI HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRIORITY POPPET VALVE ON CERTAIN 307E MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACCUMULATOR BASE ON CERTAIN H75E AND H95E HAMMERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACCUMULATOR BASE ON CERTAIN H75E AND H95E HAMMERS
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE MACHINE, MONITOR, AND ENGINE SOFTWARE ON CERTAIN 308E 2 CR MINI HYDRAULIC EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE MACHINE, MONITOR, AND ENGINE SOFTWARE ON CERTAIN 308E 2 CR MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A CRANKCASE BREATHER HEATER KIT ON CERTAIN 308E 2 CR MINI HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR INSTALLING A CRANKCASE BREATHER HEATER KIT ON CERTAIN 308E 2 CR MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE ALTERNATOR HARNESS ON CERTAIN 308E AND 308E 2 MINI HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE ALTERNATOR HARNESS ON CERTAIN 308E AND 308E 2 MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SIGNAL RELIEF VALVE ON CERTAIN 374D L, 390D L, 374D OEM, AND 390D L OEM HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE SIGNAL RELIEF VALVE ON CERTAIN 374D L, 390D L, 374D OEM, AND 390D L OEM HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRAVEL MOTOR SWASHPLATE ON CERTAIN 305.5E, 306, AND 306E MINI HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRAVEL MOTOR SWASHPLATE ON CERTAIN 305.5E, 306, AND 306E MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM TO REWORK THE CAT GRADE CONTROL CONFIGURATION FOR THE GNSS RECEIVER ON CERTAIN 349E EXCAVATOR PRODUCT SUPPORT PROGRAM TO REWORK THE CAT GRADE CONTROL CONFIGURATION FOR THE GNSS RECEIVER ON CERTAIN 349E EXCAVATOR
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST COOLER (NRS) ON CERTAIN 324E, AND 329E EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST COOLER (NRS) ON CERTAIN 324E, AND 329E EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GLOW PLUGS ON CERTAIN 924K, 930K, 938K, 950K, AND 962K WHEEL LOADERS, 312E, 314E, 316E, 320E, 324E,AND 329E EXCAVATORS, AND D6N TRACK-TYPE TRACTORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GLOW PLUGS ON CERTAIN 924K, 930K, 938K, 950K, AND 962K WHEEL LOADERS, 312E, 314E, 316E, 320E, 324E,AND 329E EXCAVATORS, AND D6N TRACK-TYPE TRACTORS
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