PRODUCT SUPPORT PROGRAM FOR REPLACING THE DOOR GROUP ON CERTAIN 328D EXCAVATORS
Usage:
TEBE0742-01
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| 19Mar2014 |
| (Revised 09Dec2014) |
U-154
A-115
D-149
O-137
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE DOOR GROUP ON CERTAIN 328D EXCAVATORS |
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| 7251 7273 | PS52635 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52635" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 19Mar2014 Service Letter. Changes have been made to the Affected Product, Parts Needed, and Action Required. |
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TERMINATION DATE |
| 31Mar2016 |
PROBLEM
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| The existing door group for the radiator can become bent or twisted due to insufficient engagement of door latch on certain 328D Excavators. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 328D | BYH00190-00203 GTN00104-00643 MKR00172-00271 |
| 328D LCR | RMX00188-00833 SWF00156-00290 |
| 328D LCR OEM | JTC00101-00104 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 2648736 | FILM-328DLCR |
| 40 | 2901908 | FILM-STRIPE |
| 1 | 3744900 | DOOR GP |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| If the existing 374-4900 Door Group becomes bent or twisted replace it with the same part. The 251-0057 Striker should be adjusted to the position against the 168-1587 Lock Assembly to keep the enough length of engagement from each other. Refer to SEPD1704, Service Magazine, "An Adjustment Procedure is Available to Improve the Latch for the Radiator Door on 328D LCR Excavators", for appropriate engagement of the door latch. Install new films. |
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SERVICE CLAIM ALLOWANCES
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0-60 mo |
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| NOTE: This is a 2.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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