PRODUCT SUPPORT PROGRAM FOR REWORKING THE FLYWHEEL HOUSING CERTAIN 385C AND 390D EXCAVATORS
Usage:
TEBE0765-00
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| 24Jan2014 |
Q301
Q302
Q303
Q302
Q303
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| Containment - After Failure Only (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REWORKING THE FLYWHEEL HOUSING CERTAIN 385C AND 390D EXCAVATORS |
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| 1157 | PS61246 |
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| NOTE: | This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
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| NOTE: | When reporting the repair, use "PS61246" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Jan2015 |
PROBLEM
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| The existing flywheel housing can fail on certain 385C and 390D Excavators. Thrust loading of the left RPTO (Rear Power Take Off) gear causes the RPTO gear to wear into the flywheel housing. The wear is caused by the swing pump stack and should not affect the RPTO gear. The wear will cause a worn area on the flywheel housing. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 385C L | SBE00299, 301, 313, 335, 338-339, 348-349, 379, 389, 411, 416, 432, 434-439, 441, 448 |
| 390D L | WAP00295, 306-307, 375, 535, 538 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 2 | 3F6795 | DOWEL |
| 1 | 7N8525 | WASHER-THRUST |
| 1 | 8M9315 | BEARING-SLEEVE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Prior to disassembly an SOS must be done to detect if rework is needed. If the engine shows high iron contamination on the SOS report, proceed to the next steps below. Refer to Disassembly and Assembly, RENR8261, "C15 and C18 Engines for Caterpillar Built Machines" Refer to Reuse And Salvage Guidelines, SEBF9314, "Flywheel Housing Salvage for Excavator C18 Engines". |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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25-60 mo |
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61-84 mo |
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| NOTE: This is a 25.0-hour job | ||||||
| $890 USD is allowed for reworking the flywheel housing. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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